Mpow Reviews 241

Ideally award negative or zero star. Like every other comments here regarding non response to email on warranty, truly shocking. DO NOT BUY from MPoW, bunch of fraudster claiming to provide 24 Month warranty yet only providing automatic response to requests asking customers to contact amazon even though purchased direct from mpow website. SHAME on you mpow.

Same as others, Mpow refuses to honor their warranty. I bought X6 earbuds from amazon which started to fail within 1 year of purchase. I repeatedly contacted Mpow and got stonewalled by automated emails saying to contact the seller, yet the seller (Amazon) does not hold the warranty and cannot honor it - Mpow can and should. Phone number did not work. had actual contact with an Mpow rep by email who did not offer any actual solution to honoring their warranty - not even by means of a credit on Mpow's website. I have been a repeat Mpow customer for at least 9 years, but the quality and customer service may ensure I do not buy Mpow again.

I purchased my MPOW Jaws Bluetooth headphones in September 2020. Initially they worked quite well. About a month ago, the left earphone began cutting out. Since they state a "2 Year warranty" I went to the Amazon order link to "Product Support" button which brought up MPOW's product support website.

Email us
support xmpow.com
"Please contact us with your order ID and detailed questions."

The following day I received an email from xmpow support stating "they could not accept the incoming email at this time" and that I should contact the sellers instead. Apparently this has been the experience of nearly every other reviewer on this page.
P.S. - Their US contact telephone (844) 869-3583 has also been disconnected.

Conclusion: They are still selling products in the US, through their own website, since Amazon has banned them for bribing users to submit positive reviews. XPOW is not honoring their warranty should you have any problems with their products.

I would give them no stars if I could. Customer service what customer service. My earphones stopped charging after 6 months, what’s the point in a 2 year warranty if they do not reply to your emails. Do not buy from them.

Unfathomably bad (nonexistant!) customer service. Beyond misrepresentaton, customer service is outright lies. Warranty is worthless as all email and phone contact has been willfully disabled. There is no way to contact Mpow so the fraudulent 'warranty' is essentially just a scam. And yet they continue to advertise and sell these products.

What customer support???

Attempting to file a warranty claim but the site, according to MPOW's automatic reply, is under seemingly perpetual maintenance. I've written several times since the earbuds went silent and the only response is the equivalent of "bummer." Have had a couple of good products from MPOW but this money hustle kicks the company to the trashcan.

Product does not work. It is impossible to contact the company to arrange a refund or replacement. They keep referring to Amazon numbers when I did not purchase via Amazon - I purchased from the MPOW website. Very frustrating and breaching consumer laws.

MPOW is clearly a fraudulent company run by bots. Every response they have is the same telling the buyer to contact Amazon or get an Amazon order number--I bought mine directly from MPOW. The phone number on the website has been disconnected and the support email comes back with an error message.

Bought 2 earbud sets and both stopped working after around a month!
I called the company several times but could not reach any actual person to talk to. I emailed them a few times and tried to use the website to submit a support claim to no avail. never received any response from them!

HIGHLY NOT ADVISABLE!

The headphones I received are realyyyy amazing! The base is even better than my old JBLs. I have used JBL for a long time and I regret I didn't switch earlier to the mpow.

My earbuds were great, until they weren't. I had registered for an extended warranty from MPOW so contacted them. They sent a ridiculous email detailing their problems with Amazon, refused to honor the warranty, and suggested I contact Amazon for a refund. I don't want a refund - I want working earbuds! And I doubt that Amazon is interested in honoring their warranty. Be warned!

Edit after company reply below: you do not provide a means of contact and emailing has been useless. I hold out little hope, but just in case, here is the number - order 701-0685895-9767410.

2nd edit: as expected, no contact from MPOW two weeks later.

I bought 2 BH390 and will buy a third. I used to update my TV to work with some Bluetooth headphones and also for my amp so I could stream without the TV on. Now I want one for the car. Sound quality is great. However there is a delay when being used to transmit with the audio connectors so watching TV gets progressively out of sync over a few hours. That's the only marginal problem I found and certainly not enough to stop me buying another.

It’s crazy seeing all these bad reviews. I genuinely love there gaming headset lol. The black and red one btw if u wanted to know. But ye it sounds insanely good and the mic quality does too. Yeah I just thought I’d share

So if you have a problem with your item which you more than likely will then customer support is useless. Shame as this company used to be good but maybe was sold and bought out. Banned from amazon as well.

I bought some x3 earbuds from MPOW directly 6 months ago. Now they do not work. MPOW warranty is no good if they have disconnected all their service lines and disabled their warranty links on their website. Obviously they have zero intention of sticking to their warranties. Do NOT buy. Update: MPOW asking for Amazon order number is pointless- I ordered it directly from MPOW website and despite numerous attempts to contact MPOW - it's not happening. MPOW appear to be deceivers!

If I could give zero stars, I would. There is ZERO customer service. Emails are replied to with a "bot" stating that their site is down for maintenance, and the phone number on the website is disconnected. There is no way to get any information on returns, refunds or exchanges. Do not purchase from this site if you are not 110% positive that what you are purchasing can be guaranteed. You're better off looking for the item on Amazon - at least with Amazon, they will guarantee your purchases.

Edited for the benefit of whoever responded: I didn't order from Amazon. I ordered direct from the mpow website.

Ordered a noise cancelling headphone via Amazon. The product said 2 year warranty. The headphone broke and not the warranty section on their UK website has entired Warranty section locked - doesn't matter what browser you use. There is NO way to access and claim warranty. Additionally, there is no way of putting a product review on Amazon because the product is no longer listed there. Never buying Mpow again.
------------------------
Update 23.03.22: As advised in their response here, I have emailed the order details to them on their support id. Guess what - got an automated response saying
"Our website is under maintenance currently, therefore this email address (their support email id) could not accept the incoming email this time.
May you please contact the purchase channels and sellers directly?
(Amazon order: Please contact Amazon support for warranty and solution. )"

What a cheat company. How do they operate in the UK?

Horrible products. I bought 3, 2 pairs of buds and noise cancelling ear phones. All 3 worked less than a year. I tried to get it exchanged under a warranty, but that was also impossible as they sent me to Amazon. Never again I will touch their horrible product. ANY of them.

Ordered from their website, tried contacting them for tracking and have not heard anything. I can't do a simple order search on my own for some odd reason. After reading all these review I don't think I will ever receive my headphones. Will contact the bank and have them deal with this.

I have used the first one for over a year and been pleased with it. 2 days ago it turned on, connected to the phone and then went dead. It won't respond at all now. I had a new boxed spare that has turned out not to work properly and is un-usable. As others have found you can't get in touch with MPOW and their warranty appears valuless.