Xero Reviews 

Spoke very clearly. Answered questions honestly and directed myself to Support if needed.

HORRIBLE EXPERIENCE. I had a 6 month free review and I evaluated the product is NOT for me. I canceled 4 weeks before the expiration date. XERO decided to charge my CARD. I opened a support case and they claim they have the right because it wasn't canceled in time. They are rip off artists and horrible customer service .. STAY AWAY. 8/24/26 It is true XERO did refund the money they stole from me after battling with them.

I had a great onboarding experience with Chigo as he guided me through the set up process for Xero. He understood what I needed from the package and ensured that I had things tailored to my needs. We covered a lot in the time and he has made me feel confident in my ability to use Xero effectively.

Excellent onboarding- pace, content and focus areas all really helpful

Excellent 35 minutes. Great teacher.
A lot to learn!

I am very disappointed with the service, as nobody joined the scheduled call and I was left waiting

I had my onboarding call with Chigo which was excellent. Chigo was friendly and engaging, and gave me a good overview of Xero's features and was able to answer my specific questions about its technical features.

Great software, easy to use

They increase their fees every six months. When you go to cancel, they charge you for a whole extra month after your subscription ends, which is supposedly hidden deep in their terms and conditions. There are much better solutions out there than dealing with this type of company.

Great onboarding - a very friendly specialist (Natascha Grobler) assisted me.

Chigo was a great help and patient running through the basics! Appreciate his guidance and sending through some useful bits of info

My onboardinng session today was probably one of the most useful and easiest onboarding with a lovely lady called Suzie Vella. It was great to speak to someone that's first language was English and was able to take me through the onboarding efficiently by concentrating on what I needed most help with. A great first impression!

It may be somewhat helpful in regard to data entry, but the complexity of simple accounting tasks, such as not being able to enter a JE using a bank account is ridiculous. You have to do a spend or receive money to simply adjust an account balance. WHY!!!
Also, when viewing the email files, why can I not see who it was sent from at the same time as I review the attachment. I would also like to respond back to the person that submitted the attachment for questions.
I would think this too should be a simple task, but it is not. If I had any pull with my company, I would request a different accounting software. This one just is not for me.

Suzie was very friendly, patient and informative. Gentle kind prompts when needed and supportive.

Dara was most helpful with a refund issue i had and helped me to understand the process and where i went wrong.
Also showed me how to upload receipts within the Xero App in order to save us time.
Very officiant with sending me an email with all the topics that may help in the future. Thanks

So much more understandable and helpful than other accounting software support.

I thoroughly enjoyed my on boarding meeting with John. It was super helpful and he made sure I had everything set up correctly for my business.

I feel Xero will make a real difference to my business and John has made it all feel doing and professional. John also explained what my next steps are and how to access lots of videos and helpful content to get to grips with Xero.

Thanks again John

Speed to issue resolution. Real service team member was knowledgeable, friendly and patient as we eliminated potential issues. Turns out that the issue was one related to product limitations in the end. Overall a great customer experience.

Dear Suzie, I send a sincere thank you for the excellent Xero session you ran for me last week on getting started with digital tax.

It was exactly what I needed: really well‑targeted, clear and practical. You struck a perfect balance between explaining the essentials and tailoring it to my specific situation, and you asked all the right questions to understand where I was starting from. I also hugely appreciated how thoroughly you answered my questions without ever making anything feel rushed or complicated.

The detailed follow‑up you sent afterwards, including how to handle any future queries, was particularly helpful and has already given me much more confidence about moving ahead with Xero.

It was a genuinely first‑class experience and I’m very grateful for the time and care you put into it.

With thanks and best wishes, and hope your house move is going well,

George

Does anybody actually reconcile their bank Statements to the Account Transactions in Xero? I have recently been forced by Xero to use Bank Feeds instead of QIF files in order to use PayDay Super, why these 2 items have anything to do with each other I have no idea. Over the last 2 months, nothing balances as Bank Feeds either misses entries, duplicates items or enters payments that do not exist. Xero's answer to this is you just have to reconcile your account manually which is a real pain in Xero. Thinking of changing the file to MYOB