Xbox Reviews 1,332

53% price increase, poorer service, terrible customer service. Price gouging. Untrustworthy.

Xbox game pass ultimate price rise is unacceptable. Pure greed by Microsoft. Just cancelled my subscription, and will most likely never play online again. Online gaming has just been killed by corporate greed.

The price increase is more then a joke, cancelling and you should too, cost of greed crisis

I've been with xbox from the start, spent a lot of money on consoles and games over the years and I've got a lot of value from gamepass since it's launch. Unfortunately the substantial price hike of gamepass ultimate is just too greedy for me. I've been thinking of moving to a PC for gaming for a while now and Microsoft has made the decision very easy. It's really a shame but £23 per month is far too much

This company is Hijacking the video games industry and its no longer fun or welcoming. How do people who cant afford to merely survive in these harsh times in this harsh world expect to enjoy the simple things in life and play video games 🎮 when the costs keep increasing?

It's a scam, prices are insane, make sure you cancel your games pass

My son's account was hacked. I have literal messages from the hacker saying he hacked the account. I sent all of it to them and they assured me they would help, told me it could take 15 days to 2 months. Less than 24 hours later I got a message saying the account is not compromised and they will be doing nothing to help. Some random guy just stole an entire account full of hundreds of games from my son and they are just like oh well. Well you can trust we'll never purchase or use another Microsoft or Xbox anything again.

I remember playing xbox 360 and One S, but those days are gone. However, the memories stay with me always! I was always questioning what to get, playstation or xbox, but i got attracted to the gamepad of xbox more, because it was more comfortable, and it gotmy fav by the time game HALO. Recently opened my old xbox and played it again, what a nostalgia, what a story behind the game…

My XBOX account with all games and achievements has been blocked. So basically I have spent a lot of money on games and they just blocked it because I looks like me are trying to log in a weird way. I could not verify my account as they do not send the code to my phone. And there is 0 ways to contact them if you can not log in. Basically they have stolen my money and blocked their user.

I use Xbox series S several years.
All games I use, were bought in internet store. No problem. No mistakes.
Xbox game pass is a good option for gamers. I like it.

There was a discount on black ops 3 , i bought the game and when start lunching the game its shows some files missing , crashuploader.exe , no customer service to contact and xbox not care at all , It's literally a bad platform.

If I rate 0 stars I would

I bought a brand-new Xbox just over a month ago, and it’s been nothing but a nightmare ever since. I ran into an issue almost immediately, and despite trying every single official support option — nothing has been resolved.

The “Contact Us” feature is completely broken. I was only able to speak to someone once, and after that, I was blocked from calling back using the same number. No one follows up. There’s no escalation path, no email support, and no way to get real help. I’ve been left chasing shadows for weeks, relying on forums and articles to try to fix something that should have been handled by Xbox support from the start.
I’ve wasted countless hours reading help pages, trying to get through to someone, and dealing with a system that’s clearly designed to avoid responsibility. The most frustrating part? I still don’t have a resolution — over a month later.

Xbox seriously needs to take accountability for the state of its customer service. It is beyond unacceptable. For a premium product and global brand, this level of support is disgraceful.

Turned xbox on for it to say network ban recieved. This meaning my £500 purchase and few hundred on games to is for the bin as its totally locked.theres nobody at all you can speak to about it. Had an xbox since the very 1st one and the newest version ever since.the only email I received was saying the ban is for displaying sexual content which didn't happen In any form and literally play 1 game in call of duty so not even sure how it's possible to display anythin on there. Fuming lost so much money and they claim they don't need to show you any form of proof or anythin

Why no disc version of dying light the beast because you have lost from my understanding a lot of sales for this , I won't be buying even though I loved dying light 1+2 and dlc I bought them on disc,but the idea of being forced to pay for it and it can be taken away for instance by Xbox account closure or not be resellable if I didn't like it really is bs ,I have a series X I and many others prefer a physical copy ,also after receiving a I have to show Xbox id I'm 52 and have had my account for 9 years , feels like papers, next year you will also be loosing my ultimate or core payments to so good luck keeping your profits up because I know I'm not the only person feeling like this 💩🤬

I haven't played minecraft in years, tried to play and it says my Xbox live account permanently suspended without even giving a reason when I don't even use xbox.
I didn't do anything, I play singleplayer only, I was somehow banned in 2024 but I haven't even touched minecraft since last decade, I only use steam.
I can't access my minecraft account that I paid for in 2010, how is it legal to prevent players from buying what they paid for when I never broke any rules in the game unless my account was hacked yet I was able to use the same password and had no notification.

Pay for a game and pay for xbox live subscription ,only to play a game you brought and get hacked by hackers kicking you out of game lobbies and deranking you , you don't buy a DVD film and all of a sudden get hackers not letting you watch the film but it's OK on games you buy , NO MORE IVE CANCELLED MY MONTHLY SUBSCRIPTION

Hi guys do not get Xbox they are rude and I work for them and one staff always shouting at me and yelling.

How can one the wealthiest companies ever be so bad
I use xbox total rubbish gears of war was the companies best game
Shocking now !! Cant get any response but take my yealy subs

Recieved a suspension for utilising in game trades for in game currency. Xbox states I could appeal my suspension, but lo and behold that was a lie. Spoke to support who hung up on me. 15+ years on Xbox and never experienced anything like this. Won’t even let me appeal my case.

Got series S if you value good quality gaming you'd not go near this. Its a valie option and it feels it. Doesn't even support bluetooth headsets and tiny storage. Its so bad I've had this a yr before reviewing and safe to say I'll be back on PlayStation. Its a budget console for a reason amd a pile of junk in my opinion.