Wren Kitchens Reviews 

102,408
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 10,652 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the helpful, polite, and professional staff who handle deliveries, installations, and home surveys with great care and efficiency. People often note that the overall service is remarkably smooth, and showroom designers take ample time to understand their personal needs and preferences. However, some people mentioned that product quality fell short of expectations, pointing out specific issues like peeling paint and damaged items upon arrival. Some reviewers were not happy with customer service and aftercare teams, finding it difficult to get proper support when trying to resolve these unexpected problems.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and efficient designers and delivery... See more

Service

Customers had positive experiences with service, frequently highlighting the professional and efficient home... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers praising polite and efficient staff... See more

Product

Users describe ambiguous interactions with product, as experiences vary significantly among consumers. While... See more

Delivery service

Reviewers highlight ambiguous aspects of the delivery service, with many customers praising the friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The two men who delivered our kitchen were fantastic, so professional, quick but taking care and everything was stored really neatly with no mess. One more important thing, they helped me out with so... See more

Company replied

Rated 5 out of 5 stars

ORDER - 50847129 Ben and Dan both did a brilliant job. Neatly stacked with no fuss. We'll done guys. Pity that the company could not accommodate a change in the delivery date ( and no we c... See more

Company replied

Rated 5 out of 5 stars

We were very happy with Granite Perfectionists and Steve Fassam who fitted our quartz worktops. Steve and George arrived really promptly. Carefully checked the site of the installation and were e... See more

Company replied

Rated 5 out of 5 stars

J Williams who delivered our wardrobes was fantastic, call an hour before hand, very polite and respectful. Didn't cause any damage what's so ever while delivering very heavy boxes and we have a twist... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 129 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

102K reviews

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4.4

All reviews

(102,408)

10,624 reviews in the last 12 months

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Rated 5 out of 5 stars

The quartz fitters D Kenyon were…

The quartz fitters D Kenyon were excellent In and out in no time. Left it all nice & clean. Kitchen fitters Andrew & Stephen were also excellent and worked around us as it was a brand new space where the kitchen was being fitted. 2nd Wren kitchen we have had (different houses). We’re very happy with the service from start to finish.

22 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Martin,

We're so pleased to hear about your excellent experience with both the quartz fitters and the kitchen fitters. It's wonderful that our team was efficient, clean, and worked around your needs in your new space. We're delighted you're very happy with the service from start to finish!

Warm Regards,
Callum

Rated 5 out of 5 stars

Kieron answered my many questions with…

Kieron answered my many questions with patience

22 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Kathryn,

We appreciate your feedback and are happy to hear that our team member patiently answered all of your questions. Thank you for sharing your positive experience!

Warm Regards,
Callum

Rated 5 out of 5 stars

Super lovely!

Super lovely!

22 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Marzia,

Thank you for your positive review! We appreciate the feedback.

Warm Regards,
Callum

Rated 5 out of 5 stars

Quartz Installation

Very pleased with the installers of our quartz worktops. Such a professional, job welldone.
Would 100% recommend.
Ref: 50752557.
D Kenyon.

18 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Mark,

We're so pleased to hear that you are very satisfied with the installation of your quartz worktops. It's wonderful to know that our team delivered such a professional job, and we appreciate your recommendation.

Warm Regards,
Callum

Rated 5 out of 5 stars

personable and listened…

Mark Rennolds was very personable and listened to what we had in mind.
His knowledge made us think about options and what we could do with the space
He quietly went about measuring the space we had asked for and then informed us what would happen next.
Lovely chap and loved our little jack russell 🙂

22 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Hilary,

We're delighted to hear about your excellent experience with our team member. It's wonderful that they were personable, knowledgeable, and made you feel comfortable. We appreciate your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Surveyor very polite helpful and…

Surveyor 3 Braket very polite helpful and knowledgeable

22 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Bernard,

We truly appreciate your kind words and are so pleased to hear that our surveyor was very polite, helpful, and knowledgeable. Thank you for your positive feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Thandazani Moyo

Thandazani Moyo

Good visit, explained what needed doing and when to expect designs.

22 September 2026
Unprompted review
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Reply from Wren Kitchens

Hi Osi,

We're glad to hear your visit was good and we explained everything clearly. Thank you for your positive feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Mr Rennolds was resilient and confident…

Mr Rennolds was resilient and polite when measuring my kitchen, he was patient and helped me to book an appointment to go to the office on Friday, he’s explanation was very clear and understandable
I really appreciate him coming to measure my kitchen

22 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Christiana,

We're so pleased to hear about your excellent experience with our team member. It's wonderful that they were resilient, polite, and patient, providing clear and understandable explanations.

Warm Regards,
Callum

Rated 5 out of 5 stars

M Willmott is very professional.

M Willmott is very professional and has done a great job surveying for a new kitchen, utility and bedroom wardrobes. Looking forward to seeing the designs soon. Would highly recommend Wrens.

22 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Gabrielle,

We're so pleased to hear about your excellent experience with our team member. It's wonderful that they were professional and did a great job surveying for your new kitchen, utility, and bedroom wardrobes. We're delighted you're looking forward to the designs.

Warm Regards,
Callum

Rated 5 out of 5 stars

D O'Connor and his work colleague are…

D O'Connor and his work colleague are amazing. The lads were very professional and very polite. The worktop looks amazing. I would definitely recommend these guys. Thank you.

22 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Melanie,

We're so pleased to hear about your positive experience with our team. It's wonderful that our colleagues were professional and polite, and that you are happy with the worktop. We appreciate your recommendation!

Warm Regards,
Callum

Rated 5 out of 5 stars

Perfectly professional

Perfectly professional. Called to see he could arrive ahead of schedule which was really beneficial. Excited to see the end results.

22 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Harry,

We're delighted to hear about your positive experience. It's wonderful to know that our team member was professional and able to arrive ahead of schedule, which was beneficial for you. We're excited for you to see the end results!

Warm Regards,
Callum

Rated 5 out of 5 stars

Chloe the customer service assistant…

Chloe the customer service assistant was great frim start to finish a credit to your team

21 September 2026
Unprompted review
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Reply from Wren Kitchens

Hi Andrew,

We're delighted to hear about your positive experience! It's wonderful to know that our customer service assistant provided such great service from start to finish. Thank you for your kind feedback.

Warm Regards,
Callum

Rated 1 out of 5 stars

49460385

49460385. after my first review of 5 stars for Wren i really should of waited. word of warning please check, check and check again what is covered in the fitting cost. i paid wren over £4000 to fit my kitchen and also received an invoice from the fitter of £2098 with a list of work that you would believe is covered in the £4000 fitting cost. i even have to pay extra to the fitter for the tooling to fit the flooring when i have already paid wren for my floor to be fitted. i will be taking my contract and fitters invoice to get further advise on if i have been mis lead or conned in anyway. to be contuined.................

22 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Mark,

Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.

I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.

Warm Regards,
Daniela

Rated 5 out of 5 stars

Very friendly and polite service

Very friendly and polite service, sorted problem out in no time, thank you 👍

22 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sean,

We're delighted to hear about your positive experience! It's wonderful to know that our service was friendly and polite, and that we sorted out the problem quickly. Thank you for your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

T moyo very helful

T moyo very helful

22 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Ibrahim,

We're so happy to hear that you found our team helpful. We truly appreciate your kind words and positive feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

"Great attention to detail and very…

"Great attention to detail and very respectful while taking the measurements at my home." Thank you O Firouzia

22 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sujith,

We're delighted to hear about your positive experience. It's wonderful to know that our team member provided great attention to detail and was very respectful during the measurements at your home.

Warm Regards,
Callum

Rated 5 out of 5 stars

Brilliant Delivery by Ben & John from Wren Kitchens

The 2 guys who delivered our kitchen were amazing. So friendly, professional & nice. They worked so hard and ensured that the delivery was as smooth as possible. Wish the deliveries from other companies were as good as this.

22 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Susan,

We're so pleased to hear about your excellent delivery experience. It's wonderful that our team members were friendly, professional, and worked hard to ensure a smooth delivery. We truly appreciate your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Customers service was excellent

Customers service was excellent. Sorted my missing parts out very quickly & organised a delivery date straight away. Which was confirmed with a email. Jordan D was polite & very helpful.

22 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Shaun,

We're so pleased to hear about your positive customer service experience. It's wonderful that our team member sorted out your missing parts quickly and organized a delivery date straight away, confirming it via email.

Warm Regards,
Callum

Rated 5 out of 5 stars

From start to finish we received…

From start to finish we received excellent service from Wren’s staff. Very professional
Also a follow up telephone call from Harry to make sure we were completely satisfied
Would recommend

21 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi,

We're so pleased to hear about your excellent experience with our staff. It's wonderful that you received professional service and a follow-up call to ensure your complete satisfaction.

Warm Regards,
Callum

Rated 1 out of 5 stars

Terrible experience!

There are so many areas to discuss but I’ll keep it brief and list the issues.

Installers not showing up and when they do they turn up late.
Extra charges that were not mentioned when at the design appointment.
40 minute waiting times regardless of the time you have called.
Each call that I have made regarding my refund I am given a different reason why refund has not been payed.
Refund issue is still ongoing.

Terrible customer service and client after care.

29 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hello,

Thank you for sharing your feedback. I’m sorry to hear about your experience and the disappointment this has caused.

I’ve passed your comments to our management team, who are already looking into this for you. Someone will be in touch with you directly very soon to discuss things in more detail and work towards a resolution.

Warm Regards,
Daniela

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