From the planning stage right through to the delivery and installation an excellent experience and no problems. The installation was excellent and bar awaiting a couple of electrical fittings to ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had some dealings with customer service after a few issues and Zoe was amazing. Her communication was clear at all times. She listened to our issues and always followed up with a plan. She alwa... See more
Company replied
After back and forth emails, Joseph corrected an issue over the phone that was deemed as contractually correct. There was an oversight with the colour of this item ordered, as we had changed internal... See more
Company replied
Just had our first Wren visit by Chris Tulip who took great care and attention to measure up to give us multiple options for a new kitchen layout. Chris text ahead of arriving and got straight on wit... See more
Company replied
Company details
About Wren Kitchens
Written by the company
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Written by the company
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Contact info
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.4
Excellent
101K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Careful & punctual delivery by Simon &…
Careful & punctual delivery by Simon & Ben
25 August 2026
Unprompted review
T moyo came to our house to do a…
T moyo came to our house to do a measure up, and we have to say he was absolutely amazing. Great customers service, provided all information and answered any of our questions. Brilliant!
25 August 2026
Unprompted review
Great company
Great company
Lad who measured up was friendly and professional
25 August 2026
Unprompted review
Shocking service & no attempt to resolve their error
Whatever you do please DO NOT buy a kitchen from Wren. The customer service when you're a potential customer is fantastic but any problems after that are simply ignored. The plans issued were completely innacurate & did not match the units supplied. Wren take at least a week to reply to each complaint email & everytime a different person responds. We are 8 weeks into the complaint process & still no further along. They refuse to send someone out to assess & appear to have no interest in resolving our issue.
25 August 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Wren - Kay
Kay, was extremely helpful and understood the problem and sorted it out for me immediately. He was polite and friendly over the phone and I'm grateful for his assistance today.
25 August 2026
Unprompted review
Reply from Wren Kitchens
Hi James,
We are so pleased to hear about your positive experience. It's wonderful that Kay was extremely helpful, understood your problem, and sorted it out immediately. We appreciate their polite and friendly assistance.
Warm Regards,
Daniela
Wren Kitchens
Mr Gary Pearson and Ujwal - excellent servive
Mr G Pearson undertook my home surveyor today - excellent Surveyor Service.
From start to finish, Gary was professional, knowledgeable, friendly and helpful. He also communicated really well and made the whole process feel straightforward. Gary is an absolute credit to Wren - professional, polite and efficient.
I should also add that the Wren employee Ujwal that I met in the showroom was also incredibly good at his job knowledgeable and genuinely interested in understanding what I wanted and provided a great service, communicated brilliantly and was really helpful. He also organised today’s visit efficiently, and his email communications to date have been informative and professional.
25 August 2026
Unprompted review
Reply from Wren Kitchens
Hello,
We're delighted to hear about your excellent experience with the surveyor service. It's wonderful that Gary was professional, knowledgeable, and helpful, making the process straightforward. We're also pleased to hear about the great service received in the showroom.
Warm Regards,
Daniela
Wren Kitchens
Thank you Bailey
Really grateful to Bailey for sorting our non standard request. He was patient and took time to understand the problem and found a resolution for us. Thank you
25 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Elisabeth,
We are so pleased to hear about your positive experience. It's wonderful that Bailey was patient and took the time to understand your non-standard request, finding a resolution for you.
Warm Regards,
Daniela
Wren Kitchens
Refund for unwanted handles
Pucked up on point od no refund for handles within c9nversation about other issues with the kitchen. Refunded cost of handles there and then, ehich shoukd have been done at point of handles returning to depot having not been accepted.
25 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Helen,
We appreciate your feedback regarding the handle refund process. We understand your frustration and are reviewing our procedures to prevent similar issues.
Warm Regards,
Daniela
Wren Kitchens
T moyo the surveyor arrived manged to…
T moyo the surveyor arrived manged to put everything together designing the kitchen freindly approachable. Great service
25 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Shakila,
We are delighted to hear about your positive experience with our surveyor. It's wonderful to know they were friendly, approachable, and provided great service while designing your kitchen.
Warm Regards,
Daniela
Wren Kitchens
Service/ Customer service/delivery service/
S.WOOD & R WOOD. Well I dont no what to say really, overall it has been a great experience with wrenn kitchen from start to finish, Simon and Ben who delivered are kitchen were fantastic throughout, handled every item with due care and attention, delievered on time as stated, they were so easy going very polite and great guys to talk to, they are both definitely a credit and great assets to your team absolute great work they did. They also noticed straight away items were missing and they both was reassuring that we will receive these items/item as soon as he was able to notify the company of this. I honestly cant thank them both enough for today there effort was outstanding. The whole experience we have received with wrenn has been truly amazing from start to finish and i am so truly greatful for the time and dedication you have all put into your work. Keep doing what you do as your all a credit to your team and have been amazing throughout. So Thankyou so much.
25 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Sarah,
We are so pleased to hear about your excellent experience from start to finish. It's wonderful that our delivery team provided such fantastic service, handling every item with care and attention. We appreciate you recognizing their politeness and efficiency. We are also delighted that you found the entire experience truly amazing.
Warm Regards,
Daniela
Wren Kitchens
A.Mosd from Preston Wren
A.Mosd from Preston Wren
Was very professional
We had many areas for measuring
He was not reluctant, and happily got on with his measuring.
19 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Summiyyah,
We're so pleased to hear about your positive experience and that our team member was professional and happily took all the necessary measurements. We appreciate your kind words!
Warm Regards,
Daniela
Wren Kitchens
very professional
Very polite,very professional and very helpful, thank you Joseph
25 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Sami,
We're delighted to hear about your positive experience! It's wonderful to know that Joseph was polite, professional, and very helpful. Thank you for your kind feedback!
Warm Regards,
Daniela
Wren Kitchens
Samuel took his time to understand the…
Samuel took his time to understand the issues I had and resolved them in a polite and timely manner.
Well fone
25 August 2026
Unprompted review
Reply from Wren Kitchens
Hello,
We're so pleased to hear that Samuel took the time to understand your concerns and resolved them in a polite and timely manner. Thank you for your kind words!
Warm Regards,
Daniela
Wren Kitchens
Brilliant confidence
Brilliant confidence
Well informed about everything
25 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Fozia,
We are so happy to hear that you felt confident and well-informed. We truly appreciate your positive feedback!
Warm Regards,
Kieran
Wren Kitchens
RICHARD WAS REALLY HELPFUL AND DELT…
RICHARD WAS REALLY HELPFUL AND DELT WITH THE PROBLEM STRAIGHT AWAY
25 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Chris,
We're delighted to hear about your positive experience! It's wonderful to know that Richard was really helpful and resolved the problem straight away. Thank you for your kind feedback!
Warm Regards,
Kieran
Wren Kitchens
Reply from Wren Kitchens
Hi Julie,
Thank you for your 5* review!
Warm Regards,
Daniela
Great service, thanks
Great service in store and with delivery. Super smooth from start to end.
Just wanted to say thank you so much to the two delivery guys (J Day and his partner!)
We don't have the easiest access and they made the whole process very smooth and made sure the space was still useable - essential with two little children!
Huge thanks to both of them for an efficient and professional service! Kitchen still pending but had been easy from start to finish with Simon in store to Steve who is currently fitting it!
25 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Natalie,
We're delighted to hear about your excellent experience from start to finish. It's wonderful that our delivery team made the process smooth, especially with the access challenges, and ensured the space remained usable for your children. We appreciate your kind words about their efficiency and professionalism, and we're pleased that the in-store and fitting services have also been easy.
Warm Regards,
Daniela
Wren Kitchens
Reply from Wren Kitchens
Hi Steph,
We appreciate your positive feedback. We're so happy to hear that your experience with us included timely arrival and great customer service. Thank you for sharing!
Warm Regards,
Daniela
Wren Kitchens
49986938
Order number: 49986938 Delivered by
I. Barnett . Ian and his colleague were very professional and worked with care. They were also very polite and friendly.
24 August 2026
Unprompted review
Reply from Wren Kitchens
Hi,
We're so pleased to hear about your positive experience with our Delivery team. It's wonderful that they were professional, worked with care, and were polite and friendly.
Warm Regards,
Kieran
Wren Kitchens
Natasha was extremely helpful in…
Natasha was extremely helpful in arranging a redelivery for a replacement part for our kitchen.
24 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Dan,
We're so pleased to hear about your positive experience and that Natasha was able to assist you efficiently with the redelivery of your replacement part. We appreciate you sharing your feedback!
Warm Regards,
Kieran
Wren Kitchens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.