Wren Kitchens - North Shields Reviews 54

TrustScore 4.5 out of 5

4.4

Silverlink point Shopping Park, NE28 9ND North Shields, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Andrew H phoned to say he was on his way if convenient 👍 arriving ahead of time Straight to business, pleasant, friendly and professional. Measurements completed quickly

Company replied

Rated 5 out of 5 stars

We enjoyed the full experience and are very happy with the quality and finish of our kitchen. The highlight was the customer service and knowledge of our in store designer, he was very experienc... See more

Company replied

Rated 1 out of 5 stars

Complete joke of service, no communication from Wren, lied at point of sale for recomend a friend from Silver link store and then terrible service due to the actual lack of it. Many issues too many to... See more

Company replied

Rated 5 out of 5 stars

Christopher T did a survey today and I was very happy with the process. I was given an estimated time slot and Christopher messaged me 20 minutes before arrival to confirm. He arrived on time and expl... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens - North Shields

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

  • Silverlink point Shopping Park, NE28 9ND, North Shields, United Kingdom

  • 01913009019

4.4

Excellent

TrustScore 4.5 out of 5

54 reviews

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Rated 5 out of 5 stars

Wren’s Surveyor Andrew

Andrew H phoned to say he was on his way if convenient 👍 arriving ahead of time
Straight to business, pleasant, friendly and professional. Measurements completed quickly

3 June 2026
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi Elizabeth,

We appreciate you sharing your positive experience. We're glad our service was prompt, pleasant, and professional.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

C Tulip was polite

C Tulip was polite, professional and measured up our kitchen quickly.

19 May 2026
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi Kennedy,

We appreciate your positive feedback. We're glad our team was polite and efficient.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Robin & Neil were very friendly

Robin & Neil were very friendly. No problems with the delivery.

19 May 2026
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi Peter,

We're happy to hear you had a friendly experience. Thank you for your kind feedback.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

WREN fitted bedroom

C Tulip came today to measure my bedroom for new fitted furniture

18 May 2026
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi Yvonne,

We're pleased to hear about your recent measurement appointment for new fitted furniture.

Warm Regards,
Callum

Rated 5 out of 5 stars

Chris was on time friendly and very…

Chris was on time friendly and very professional

18 May 2026
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi Elaine,

We appreciate your feedback. We're glad Chris was punctual, friendly, and professional.

Warm Regards,
Daniela

Rated 5 out of 5 stars

C Tulip did a great job surveying our…

C Tulip did a great job surveying our kitchen, as it wasn’t a straightforward room.

15 May 2026
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi Kevin,

We are so glad to hear our team did a great job with your kitchen! Thank you for your feedback.

Warm Regards,
Daniela

Rated 5 out of 5 stars

The surveyor was a very polite and…

The surveyor, Christopher, was a very polite and pleasant young man, who measured absolutely every aspect of our kitchen, and appeared very knowledgable. He explained how the process would work and what to expect and when to expect it.

15 May 2026
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi Aileen,

We're happy to hear our surveyor was polite and knowledgeable, explaining the process clearly. We appreciate your positive feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Chris was professional and friendly

Chris was professional and friendly. Designers were drawn great and would recommend!

15 May 2026
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi Ella,

We're happy our team was professional and friendly. We appreciate your recommendation!

Warm Regards,
Daniela

Rated 5 out of 5 stars

Great experience

Great experience I was contacted to confirm he was coming,Andrew H was very friendly explained everything that was necessary .

14 May 2026
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi Alison,

We're happy to hear that your experience was great and that everything was explained clearly. Thank you for your feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

good

very good and helpful

11 May 2026
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi Lawrence,

Thank you for your 5* review!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Andrew H was great and friendly

8 May 2026
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi,,

We're so happy that our team member was great and friendly. We appreciate you sharing your positive experience with us!

Warm Regards,
Callum

Rated 5 out of 5 stars

Mr Parker

Great help with the measurements

6 May 2026
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi Adam,

We're happy to hear that our assistance with the measurements was helpful. Thank you for your feedback.

Warm Regards,
Daniela

Rated 5 out of 5 stars

Kitchen measure

Here on time. Very thorough job. Professional and friendly

4 May 2026
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi Frances,

We're glad you enjoyed your experience with us! Thank you for your positive feedback regarding our team's punctuality and service.

Warm Regards,
Callum

Rated 5 out of 5 stars

Phoned ahead to confirm time of…

Phoned ahead to confirm time of arrival.
Straightforward appointment.

29 April 2026
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi Jonathan,

We appreciate you confirming your arrival time and are glad the appointment was straightforward. Thank you for your feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

All good

All good. Friendly and efficient.

24 April 2026
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi Dale,

We are so happy to hear that you found our team friendly and efficient. Thank you for your very positive feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

Andrew was very professional and…

Andrew was very professional and polite. Made the experience nice and easy.

24 April 2026
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi Amee,

We appreciate you sharing your positive experience! We're happy that Andrew was professional, polite, and made things easy.

Warm Regards,
Daniela

Rated 5 out of 5 stars

We enjoyed the full experience and are…

We enjoyed the full experience and are very happy with the quality and finish of our kitchen.

The highlight was the customer service and knowledge of our in store designer, he was very experienced, knew exactly what options were available, was very helpful and we never felt pushed into a sale at any point. (Daniel, Silverlink)

The kitchen is exactly what we wanted and with solid wood doors, we are very a happy with the quality.

8 December 2025
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi Eilidh,

We're happy you enjoyed the overall experience and are pleased with the quality and finish. It's great to hear that the designer's knowledge and service stood out and that you never felt pressured. We appreciate your feedback.

Warm Regards,
Callum

Rated 5 out of 5 stars

Great service

We had our kitchen measured by Christopher T this morning he was friendly, very polite and professional we would highly recommend.

14 March 2026
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi Jill,

We appreciate you sharing your experience. We're happy to learn that the kitchen measurements went smoothly and that the service was friendly, polite, and professional.

Warm Regards,
Callum

Rated 5 out of 5 stars

Christopher T was spot on.

Christopher T came to measure our kitchen, even though we still needed to knock down a wall he was still reassuring that everything was more than okay and put our mind to ease.

13 March 2026
Unprompted review
Wren Kitchens - North Shields logo

Reply from Wren Kitchens - North Shields

Hi Alex,

We appreciate you sharing your experience! We're happy to hear that our team member was reassuring and put your mind at ease. We appreciate your feedback.

Warm Regards,
Callum

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