Wren Kitchens Reviews 

I’m not usually one to leave reviews, but my experience with Wren Kitchens warrants one. It has been absolutely awful.

The service was initially great while they were persuading me to purchase a kitchen. However, after the sale, everything went downhill.

The Wren drivers who delivered my kitchen scraped walls when bringing the units into my property. They were incredibly careless. I raised this with Wren, who asked me to complete a damage claim form and provide photographs, which I did.

Wren stated that they ‘impartially investigated the claim’ which they didn’t. The result of their ‘investigation’ was that they could not accept liability for the damage because there was pre-existing damage to the walls. The photos I provided them clearly showed NEW damage to the walls. Wren were unable to explain how this new damage occurred. Using pre-existing damage to the walls as an excuse not to accept liability is absurd when the claim was focused around new damage to walls.

Following on from this, Wren installed my quartz worktop, upstand, and undermount sink. The workmanship is incredibly poor.

The upstand does not sit flush against the wall meaning that there is large gaps between the upstand and the wall which water can get behind.

The bevelled edge of the worktop has not been cut consistently across all sections, and the angle of the bevel on the worktop is uneven.

The undermount sink has also been fitted incorrectly and does not align properly with the sink cut-out, leaving uneven overhangs on different sides.

I raised some of these issues with the worktop installers at the time who were very dismissive.

Since then, I have sent Wren countless emails and photos of the problems and they have failed to acknowledge all of the issues. I have found myself repeating the same issues over and over again.

They have asked me for numerous photos of the issues which I have provided.

I asked for the issues to rectified by today (Friday 10th July) as I made arrangements to move into the property over the weekend. My family and friends had all taken time out of their schedules to help with the move.

Wren failed to meet this deadline, which has forced me to postpone my move-in date.

On 8th July, I received an email from Wren confirming that an installer would attend the property on 13th July to reposition the sink only, despite all the other issues I raised.

I called Wren the same day because they had once again failed to acknowledge all of the defects I had reported. During that call, I was asked to provide yet more photographs, which I emailed on 9th July.

On 10th July, Wren responded by requesting even more photographs and informed me that they had cancelled the 13th July appointment. They had not notified me beforehand, nor had they shown any consideration for the arrangements I had already made to be at the property that day.

I replied stating that I expected an installer to attend on 13th July as originally arranged, but I have received no response.

Throughout this process, there have been recurring themes in relation to my experience with Wren Kitchens: a failure to take accountability, a dismissive attitude towards legitimate concerns, poor communication, and a complete lack of urgency in resolving issues.

Overall, I am extremely disappointed. The problems caused by Wren have cost me a significant amount of money, as well as considerable time and stress. This was my first property purchase, and what should have been an exciting experience has instead been exhausting because of the issues caused by Wren.

Wren Kitchens are one of the best companies I have ever dealt with !They can not do enough for you,from when you go in the showroom right through to delivery of your kitchen. Nothing is too much trouble.Excellent service from everybody you deal with at Wren Kitchens, I can not praise them enough, they are very helpful and any problems are dealt with immediately. Customer service is faultless. Aftercare service is excellent, I spoke to Kay a few times and he was very polite very proffesional and very helpfull.

Katie? Very professional.

My first home design appointment was booked for 30 June at 12:00pm. I waited at home, but no one arrived. At 12:15pm, I called the Enfield showroom and only then discovered that my appointment had been rescheduled. I had received a reminder confirming the appointment, but nowhere did it say that I needed to confirm my attendance. The surveyor later told me he had another "bigger" job and had left me a voicemail asking to rearrange. I had taken time off to be available, and I found it unacceptable that my appointment appeared to be treated as less important.

After complaining, I decided to give Wren another chance.

I booked a second home design appointment for 9 July at 10:30am. At 10:26am, just four minutes before the appointment, I received a call saying the previous appointment had overrun and the surveyor would arrive around 11:00am. My son and I both work from home and had arranged our work schedules around the agreed appointment time.

During the call, the surveyor was whispering, which made me question whether he was actually at another appointment. I immediately called the Enfield showroom and, to my surprise, the same person answered the phone in exactly the same voice and confirmed his name. That left me with serious doubts about the explanation I had been given.

At that point, I lost all confidence in Wren. Two appointments, two disappointments, and a complete lack of respect for my time.

I contacted Customer Care, but rather than taking ownership of the issue, I was simply told to contact the showroom manager myself.

Based on my experience, I cannot recommend Wren. I have never experienced customer service like this before. This review is an honest account of what happened to me.

After having major issues getting through to the department that deals in ordering replacement parts! I contacted Wren Cardiff and they live chat through to them! I then had a phone call! I can honestly say Amy from New parts Customer service was Excellent!

Adeniran Was so helpful polite very cheerful 5 Stars all round thank you

Samual was extremely professional, called when he said he would and done everything in his power to resolve the issue. A credit to the company.

We paid for our kitchen but we cannot get them to remove our old kitchen and packaging from new kitchen contacted showroom not interested gota number to call but no one answers it. We paid to have it removed. But cant get anyone to take responsibility

Agent called Karysha was really helpful towards my mother treated so well was really happy how she was communicating with my mum she deserves a pay rise. ☺️

Helpful sorting out 40 number missing hinges

Couldn't falt the two guys that delivered my kitchen carful and quick . Although I did feel for them as is was extremely hot but they just ot on with it

Like all major purchases, there can be the occasional glitch. It's how a company responds to these, which can set them apart from others. Wren have been great with the minor points raised. Sam today at their HQ was very helpful in resolving our issue. Thank you!

As usual the service from Wren was seamless with all my issued promptly resolved

Joseph was very professional, calm and solved my problem, including going into detail on the product to confirm all correct to meet my needs👍

What a fantastic service. Sam was fast and tidy he left my worktop beautifully finished. I would highly recommend, such a lovely polite man who fitted around my boys running around and in the way.

Bailey was brilliant. She took on board my issue and sorted it in a very professional manner. Bailey is a credit to Wren Customer Service. Thank you Bailey.

I contacted Wren regarding a kitchen unit that had been omitted from my delivery and was covered under warranty. After i explained the issue, Oluwakemi immediately arranged a video call so that she could see the problem for herself. She was professional, efficient and extremely helpful and promptly arranged for replacement items to be delivered on 17th July 2026.

I am extremrly satisfied with the service i received and greatly appreciated her support throughout the process. Excellent customer service and a credit to wren.

Helen Champeny

Amanda was really polite and helpful and was able to meet my needs and help me in every possible way. This wasn’t the first time I spoke to her and all times she has been very helpful. I really appreciate her help.

From ordering in store with Hamza at the Leicester branch, to delivery and then dealing with Adeniran from customer service with a small rectifiable issue, my experience with Wren has been nothing but great. The quality of my kitchen island is great and the price was much cheaper than it would've been from bespoke quotes we had. Thank you Wren.

Adeniran At wren resolved our issue and listened attentively to the issue. Many thanks