Wren Kitchens Reviews 

Good customer service and very helpful. I got a for measurement straightaway and then had the kitchen design by Raj Uddin who did a brilliant job and transformed the kitchen into something I had never dream of. Order was placed and delivered on time and had kitchen done within two months. Great team and fun to work with them. They all did a brilliant job. Thanks for their service

I recently visited the Wren Kitchens showroom in Cardiff and had an excellent experience. I was assisted by Matt, who was absolutely superb throughout the process. He even came to my house first to help with the design, and he was so attentive. I changed my mind on the colour and design a couple of times, but nothing was too much trouble for him. With his great knowledge and patience, he really helped me design my kitchen. I’m very happy with the final design and would highly recommend asking for Matt if you're planning a project.

Honestly don't use WREN. It's all great until you hand over your cash, after that you're on your own. The manager will not call back, they employ fitters that are unable to do electric or plumbing. Even after a pre fit l was left without plugs to plug in the microwave, They basically fit the units and that's it l was asked By the fitter after they ripped out the kitchen for £150 as they had to remove a few tiles l was also told by the fitter that the extractor fan " was not in the middle and regardless of that he carried on fitting the units, l had to phone the manager at Wren Wolverhampton several times to sort it out and even then it was left not connected to the electrics. I was told by the salesperson that once the units were fitted and was waiting for the worktops l would have a temporary work top. This was untrue. It's been a nightmare, customers are basically left to find electricians and plumbers, they don't explain that. The only service l am pleased with was the arrangement for the collection of the old units other than that BUYER BEWARE

Wren delivered a washing machine/tumble dryer unit and storage shelving today.
It was missing parts.
I don't know what parts.
They just seem to say, wait and see if they turn up, and if not, they will order replacements sometime in the future.
That's no good as I had an installer waiting to install this afternoon and tomorrow.
HAD TO WAIT OVER AN HOUR ON THE PHONE BEFORW GETTING THROUGH TO SOMEONE.
Never again!!!
AVOID, AVOID, AVOID!

I definitely wld not recommended wren to anyone,my experience has been awful from the very start.
Surveyor measured sizes incorrectly as stop cocktail was in way and washing machine cldnt go in original place where Jonathon sharpe designed in ayr store Ayrshire.
Wrong items were delivered and many damaged.
All hvingvto wait some time.
This was not cost effective as my joiner still wanted payed.
For his time.
Some goods were delivered twice,some goods didn't arrive when promised.
My dream kitchen has been a nightmare.
Customer service not that helpful apart from Bailey,she was fantastic and cldnt do enough for me,very apologetic,got a refund for individual units.
Delivery drivers were also very nice and full of apologies....not their fault.
Very bad experience apart from Bailey.

Order number 50471063 - Jordan was very helpful and responded to my queries efficiently

Efficient handling of the issue by Jordan

Everything went extremely smoothly with no issues. I returned the tap not because it was faulty just changed my mind and was refunded quickly with absolutely no problem. First class service and kitchen units were extremely good quality

Absolutely furious with Wren and would definitely not recommend, the kitchen we had is beautiful but the service and after service is appalling. I had heard rumours of this but have sadly found them to be correct. We have had the kitchen delivered with multiple damaged panels, yes they replace them but we have to keep waiting in for them to come and then when the one arrived it was damaged even worse than the panel it was sent to replace.

We were sold lights that Wrens own installer has advised us we cannot use as they will look awful and Wren have not come up with a solution, they keep blaming it as being 'supplementary' works which is fine I have a good electrician but the issue is the kitchen was designed in a way that we have been advised is incorrect they offered me a refund for the unused lights 6 days ago I responded to say I didn't want a refund I wanted a kitchen finished the way we wanted it to be. You rely on these designers to know what will and won't work so it is disappointing to be sold something that isn't fit for purpose.

Then the cherry on the cake is that we finally had our Quartz work surfaces fitted at a cost of several thousands of pounds. As they were fitted I wasn't invited to check them the fitters quickly left and didn't ask me to sign anything we then noticed a chip on the corner of one of the windowsills. I immediatley raised this with Wren who didn't respond for almost a week and when they did they wanted me to pay £216 for a repair as it was classed as accidental damage. I have responded to say it was delivered that way it is not accidental damage but I dare say I will have to wait days for a response.

I have asked multiple times for their complaints procedure but have had no information provided, I have tried to call but cannot get through and keep getting left on hold for ages!

I just want to get my kitchen finished it has now been three weeks since the installation started and we are still not complete!!

I have also asked for a manager to contact me but again have had nothing.

If you are in the market for a kitchen I would look elsewhere and save yourself an awful lot of bother!

I installed my kitchen in 2023 with a wrench approved installer. It was a horrible experience and I have never been satisfied with what they gave. First off, the door and shelves they installed fell off, which was both catastrophic and dangerous. They offered me no compensation but because it was within warranty did fix it. Second, the laminate wrap on their integrated dishwasher and windows is now coming off. Third I feel the designer rushed us through the design process and there was constant badgering to hurry up and make a purchase. Fourth the proportions of the kitchen are all wrong - the kitchen cupboards sit too low and I constantly bang my head against them. I’m so gutted and wish I’d spent my money elsewhere

After many weeks of backwards and forwards enquires to Wren technical dept regarding a problem we had with our new kitchen decor panels, Jordan managed to solve our problem on our first conversation with him.

Whilst we were told on several occasions previously the correct decor panels would be sent, on 3 separate occasions replacement items were still incorrect and not suitable for our kitchen.

We are now hopeful that Jordan has identified the problem and looking forward to getting the correct items to finish off our new kitchen.

Jorden was very helpful indeed

Staff have a very bad attitude.

They blocked off the road without telling other road users what was going on. When approached to find out what was happening (after several minutes of delay), they rudely mentioned that they would be there for 45 minutes, that they had the right to block off the road and anyone who had a problem with it to contact their Rochester office, that people should use google maps on their phone to navigate.

I've not come across a group of adults so rude, not one of them had anything good to say.

I would never use them based on the attitude of staff encountered.

Best customer service advisor that I’ve experienced from any company I’ve dealt with. Thanks Tash you were everything that you want when you speak to someone. Professional, helpful, precise, informative and set expectations!!!

Great clear communication

ordering a replacement refrigerator was so easy , i spoke to an extremely helpful and patient lady who helped me through a zoom call so she could see the damage herself , everything was sorted and new refrigerator booked out , i cannot thank her enough for her patience with me as i don't really have much experience with zoom calls and general technology

I am very pleased with the quality of my units and worktops, the delivery process is excellent with full upfront information.
I did have a hiccup with one worktop but Crystal at head office sorted this out for me. Thank you Wren I will be recommending to others.

Lindsay was helpful and efficient. The process was easier than I had expected it to be.

Outstanding customer service. Made a warranty claim and the whole process was a joy, from detailing the issue, to the first response given by knowledgable and friendly representatives.
Samples were forwarded the next day and delivery of all replacement items made on time in full in two weeks from go ahead (alternative kitchen range and colour).

This all way exceeded my expectations and I congratulate Wren in developing an excellent back up to your extensive network of showrooms.

I rarely post or have ever had such cause to post such reviews but along with the above and promised a positive personal mention to Adam and Hannah in particular.

Thanks and well done!!!

Delivered on time. Very efficient with excellent communication .Went above and beyond to place our kitchen units in the space available. We’re happy and worked hard .