Wren Kitchens Reviews 

100,388
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 9,121 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional staff and helpful designers for their guidance, clear communication, and efficiency during home visits and showroom consultations. Consumers also deeply appreciate the smooth delivery process, noting that the teams are punctual, extremely careful with property, and communicate arrival times well in advance. However, some people mentioned that unfortunate issues arose with damaged products, visible scratches, or missing parts upon delivery. A few reviewers were not happy with customer support, stating that it was very difficult to get proper assistance and resolve these unexpected problems satisfactorily.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members were professional, polite, and... See more

Service

Users describe positive interactions with service, highlighting efficient measurements and helpful staff.... See more

Product

Clients share ambiguous opinions on product quality, reflecting a high level of disagreement. While some... See more

Customer service

Consumers find customer service to be ambiguous, with highly mixed experiences reported. While many reviewers... See more

Delivery service

Reviewers share mixed feedback about the delivery service, reflecting a wide range of experiences. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initially all long contacting Wren etc. After photos were submitted all became clear. A wren employee called from Humber region she was fantastic so helpful explained everything & sorted out my... See more

Company replied

Rated 5 out of 5 stars

We ordered a Wren kitchen with the skilled aid of Lucy a designer. The products were all delivered in apparently good condition, one slightly damaged door will be replaced within a week. The install... See more

Company replied

Rated 5 out of 5 stars

It was an easy process from start to finish. We only went to the showroom the day before the appointment, so we're pleased to be able to get an appointment so quickly. The appointment system was use... See more

Company replied

Rated 5 out of 5 stars

The customer service we received today was absolutely first class. ⭐⭐⭐⭐⭐ The measurement of our rooms was completely hassle-free and didn’t take a lot of time, while still being very thorough and p... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

100K reviews

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4.4

All reviews

(100,388)

9,000 reviews in the last 12 months

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Rated 1 out of 5 stars

AWFUL AWFUL AWFUL

AWFUL AWFUL AWFUL. Avoid at all costs, and go local. Supplied several incorrect parts for our kitchen, measured and cut completely wrong and unwilling to compensate or provide new units for a month - leaving me without a kitchen. Customer service absolutely shocking -don't be lured in by their marketing.

18 August 2026
Unprompted review
Rated 5 out of 5 stars

Chris Harrison was great

Chris Harrison was great, very knowledgeable.

18 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Thomas,

We appreciate your feedback and are delighted to hear that Chris was great and very knowledgeable. Thank you for sharing your positive experience!

Warm Regards,
Daniela
Wren Kitchens

Rated 4 out of 5 stars

9 months after installation we were…

9 months after installation we were experiencing a problem with the tap that Wren had installed. I phoned the installation team and spoke with Lyndsay. She was so helpful and knew what the problem was immediately.
She ordered replacement.ent parts straight away, which we received the following day. Very impressed. Thank you Lyndsay

13 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Andy,

We're delighted to hear about your excellent experience with Lindsay. It's wonderful that they were so helpful and knew what the problem was immediately, arranging for replacement parts to be sent out so quickly. Thank you for your kind words!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Thandazani moyo

Thandazani moyo. Excellent service 10/10 :)

18 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Tinh,

We're incredibly happy to hear you received excellent service! We truly appreciate your wonderful feedback.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Lee Albrow provided an excellent…

Lee Albrow provided an excellent service today. Professional and friendly, would recommend him to anyone.

18 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Mark,

We're delighted to hear about your positive experience with Lee. It's wonderful to know they were professional and friendly. Thank you for your kind words and recommendation!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

We had an excellent delivery experience…

We had an excellent delivery experience from Wren thanks to Ben and John. They were efficient, polite, knowledgeable and arrived exactly on time. Despite delivering to a first‑floor apartment, they never complained, never struggled and never rushed. Just got on with the job professionally and with a great attitude.
A brilliant set of lads and a credit to Wren. Highly recommend their service.

18 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Kelly,

We are so pleased to hear about your excellent delivery experience. It's wonderful that our delivery team was efficient, polite, knowledgeable, and professional, handling the delivery with a great attitude. We appreciate your high recommendation!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

M Rawlinson was punctual professional…

M Rawlinson was punctual professional and very knowledgeable he messaged the day before and on the day with accurate times of the appointment very impressed

18 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Deborah,

We're so pleased to hear about your positive experience. It's wonderful that our surveyor was punctual, professional, and very knowledgeable, and that they communicated accurate times for your appointment.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Lee Albrow from Wren

Lee Albrow from Wren, visited us today to measure for a new kitchen. I found him to be very polite and knowledgeable. He was also conscientious in his work measuring twice on all the measurements

18 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jill,

We're so pleased to hear about your positive experience with our kitchen measurement service. It's wonderful that Lee was polite, knowledgeable, and conscientious in their work.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Had a home survey done today by M…

Had a home survey done today by M Rawlinson - friendly & professional - would recommend

18 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi John,

We're so glad to hear about your positive experience with our home survey. We appreciate you recommending us.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Ryan came to do our measurements for…

Ryan came to do our measurements for our proposed knock through. He was courteous and polite, great with our dogs. A professional and thorough service.

17 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hello,

We're so pleased to hear about your positive experience with our service. It's wonderful that Ryan was courteous, polite, and provided a professional and thorough service.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

A Afzal

A Afzal arrived on time, he was polite and efficient. Completed all measurement within 15 minutes and left.

18 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Arshad,

We're delighted to hear that our team member arrived on time and completed the measurements efficiently. Thank you for your kind words and positive feedback!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Tate @ Wren Dundee

From start to finish Tate at Wren Dundee made things so easy and straightforward.

Design is exactly what we wanted, Price beat everywhere else, delivery was fast and flexible to our needs. Communication was also very easy throughout with the wren app.

Now the kitchen is fitted (by our own joiner so cant comment on wren fitters) our vision has come to life and we LOVE it!

100% would recommend Tate @ Wren Dundee.

1 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Natasha,

We are so pleased to hear about your excellent experience. It's wonderful that our designer made things so easy and straightforward, and that your vision has come to life.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Thandazani Moyo helped make the…

Thandazani Moyo helped make the appointment smooth and worked around my busy house.

18 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Ol,

We're so pleased to hear about your positive experience! It's wonderful to know Thandazani helped make your appointment smooth and worked effectively with your schedule.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Jordan Dexter was very helpful and…

Jordan Dexter was very helpful and resoved my issue without any difficulty. He was friendly and made the experience of calling much easier than I expected.

18 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Emma,

We're delighted to hear about your positive experience. It's wonderful to know that Jordan was helpful, resolved your issue without difficulty, and made your call much easier than expected.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Wren home survey measurement bedroom by

Very good arrived on time and completed the measurement as requested done by Shaun

18 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Dennis,

We're delighted to hear about your positive experience! It's wonderful to know that Shaun arrived on time and completed the measurement as requested. Thank you for your kind feedback!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Great Customer Service

Simple, quick and great customer service! Happy to be working with Wren to design our Kitchen. Jordan was brilliant

18 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Kat,

We are delighted to hear about your positive experience with Jordan. It's wonderful to know they provided brilliant and quick customer service, and we're happy you're working with us to design your kitchen.

Warm Regards,
Daniela
Wren Kitchens

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