Wren Kitchens Reviews 

98,616
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 7,665 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and politeness, from initial measurements and design to delivery. Many appreciate the thoroughness and efficiency of individuals, noting their clear explanations and pleasant interactions, often describing the overall service as excellent. However, some customers noted significant product quality issues, including items arriving damaged, faulty components like leaking hobs or uneven worktops, and kitchens deteriorating within a year. Some reviewers were dissatisfied with customer service, citing false information, slow responses, or needing to escalate issues. A few also experienced delivery delays or received incorrect/damaged replacements.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, politeness, and... See more

Service

Customers consistently note ambiguous experiences with service, with many praising the politeness,... See more

Product

Reviewers highlight ambiguous aspects of product quality, with many expressing significant disappointment... See more

Customer service

Clients share ambiguous opinions on customer service, with many reviewers expressing satisfaction with... See more

Delivery service

Customers had ambiguous experiences with delivery service, with some praising the timely and respectful... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Ordered my kitchen, it was to be installed by an independent contractor. All went well, even when some damaged in transit panels were replaced. However, the gas hob was found to have a leak as soon as... See more

Company replied

Rated 5 out of 5 stars

We recently had C. Cale from Wren Kitchens out to measure our bedrooms, and we couldn't be more impressed. C. Cale was excellent throughout the entire process—you can tell he is highly experienced, as... See more

Company replied

Rated 5 out of 5 stars

We bought our new kitchen from Wren after being fed up with the hard sell from others, there is none of that with Wren. Everyone from design to customer care has been very helpful. The product is exc... See more

Company replied

Rated 5 out of 5 stars

M Perry came to measure for two potential scenarios for our future kitchen. Nothing was too much trouble and was more than happy to answer queries relating to positions/potential for future applia... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

99K reviews

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4.3

All reviews

(98,616)

7,553 reviews in the last 12 months

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Rated 5 out of 5 stars

A great experience with Niamh

Your Wren rep Niamh Hogan came to our home to measure our kitchen. Firstly she gave us a time slot and arrived perfectly on time. She was pleasant and well mannered but not intrusive. She measured up drew her plan and was done within an hour which was great. Thanks Niamh

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Professional

Ciaran Martin was very friendly and professional. Went above expectations.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Contacted customer services

Contacted customer services, firstly via the AI assistant which was surprisingly very good at at understanding my call. Later I had a call from Donna and after phone and zoom call was able to show her the damage to several unit doors. Her support and patience was exemplary while I showed images of the door units. Replacements have been arranged under warranty, which is good news. Thank you Donna and Wren Kitchens.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Richie went above and beyond today to…

Richie went above and beyond today to help me . His efforts will make my autistic granddaughter very happy .
He was courteous understanding and above all to actually speak to someone and feel like you’ve known them for a while is rare . Well done to him a credit to wren and your team . Please let him know how pleased I am . A star Richie

20 July 2026
Unprompted review
Rated 5 out of 5 stars

I spoke with Chloe H from wren customer…

I spoke with Chloe H from wren customer care services I explained my issues which Chloe who resolved the matter she was professional polite and competent and a pleasure to speak to.
Thank you
Shabaz Pathan

20 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hello,

We're so pleased to hear about your positive experience with Chloe. We appreciate your kind words and are glad we could resolve the matter professionally and politely.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Kitchen survey by M McCarthy

We had a wonderful experience with our Wren surveyor, Mr McCarthy. He called before arriving to let us know his estimated arrival time, which was a thoughtful touch and very much appreciated.

From the moment he arrived, he was cheerful, friendly, and made us feel completely at ease. He took the time to explain everything he was doing throughout the survey, making sure we understood each step of the process.

His attention to detail was outstanding. He carefully measured every aspect of the kitchen, including plug sockets, the boiler area, and the different angles of the roof space. It was clear that he takes great pride in his work and wanted to ensure everything was accurate.

Before leaving, he went through the plans with us and clearly explained what would happen next. We came away feeling confident and excited about the next stage of our new kitchen journey.

We would have no hesitation in recommending Mr. McCarthy to anyone considering a new kitchen. His professionalism, knowledge, and genuine enthusiasm for his work really shone through, and he made the whole experience enjoyable. We are now looking forward to meeting the designer and hope the rest of the process is just as positive.

16 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Jacq,

We are so pleased to hear about your wonderful experience with the surveyor. It's fantastic that their professionalism and attention to detail made you feel confident and excited for the next steps of your kitchen journey. We appreciate you sharing your positive feedback.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

P Dyche - amazing guy!

P Dyche was amazing! So informative and very helpful.

20 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Evelyn,

We appreciate your feedback and are so happy to hear that our team member was informative and very helpful. Thank you for sharing your positive experience!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Wonderful experience with wren today…

Wonderful experience with wren today had our kitchen measurements done byO Firouzia he was so polite and efficient from start to finish five 🌟

20 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Danni,

We're so pleased to hear about your wonderful experience with our team member. We appreciate your kind words regarding their politeness and efficiency from start to finish.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Great customer service

Great customer service. No pressure to buy. Mark Tomlinson was very polite and did all the measuring without any fuss.

20 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Dave,

We're delighted to hear about your positive experience with Mark. It's great to know they were polite and completed the measurements efficiently without any pressure. Thank you for your kind words!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Good and clear communication

Good and clear communication, honest and helpful

20 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Nabz,

We appreciate your feedback and are so happy to hear that you found our communication to be clear, honest, and helpful. Thank you!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Excellent professional service from…

Excellent professional service from Ciaran Martin. Thank you

20 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Emma,

We appreciate your positive feedback. We are happy to hear you received excellent professional service. Thank you for sharing!

Warm Regards,
Daniela
Wren Kitchens

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