From the planning stage right through to the delivery and installation an excellent experience and no problems. The installation was excellent and bar awaiting a couple of electrical fittings to ma... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had some dealings with customer service after a few issues and Zoe was amazing. Her communication was clear at all times. She listened to our issues and always followed up with a plan. She alwa... See more
Company replied
After back and forth emails, Joseph corrected an issue over the phone that was deemed as contractually correct. There was an oversight with the colour of this item ordered, as we had changed internal... See more
Company replied
Just had our first Wren visit by Chris Tulip who took great care and attention to measure up to give us multiple options for a new kitchen layout. Chris text ahead of arriving and got straight on wit... See more
Company replied
Company details
About Wren Kitchens
Written by the company
At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.
The Wren Way
Written by the company
- Our heritage
- The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
- Welcoming showrooms
- Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
- Free design service
- We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
- Made to order
- Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
- With you from start to finish
- Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
- Made in Britain
- As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
- Professional fitting service
- Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
- Fitted bedrooms now available!
- With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.
Contact info
The Nest, Falkland Way, Barton-upon-Humber,, DN18 5RL, United Kingdom
- reviews@wrenkitchens.com
- www.wrenkitchens.com
4.4
Excellent
101K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great
T Moyo was very friendly and knowledgeable when he came to survey.
26 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Hannah,
We're delighted to hear about your positive experience! It's wonderful to know our team member was friendly and knowledgeable when they came to survey. Thank you for your kind feedback!
Warm Regards,
Sam
Wren Kitchens
Amazing Delivery Experience
Had our kitchen delivered today & have to say wow! What a great experience! From the notifications & call before delivery, nothing was a problem. So organised, delivered everything where we wanted it to go with care & precision, explained the delivery process from start to finish & took care with every item. Very friendly, professional & takes great pride in his work, thank you Jake Douthwaite you were fab
26 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Karen,
We're so pleased to hear about your excellent delivery experience. It's wonderful that our team member was organised, careful, and precise, explaining the process thoroughly. We appreciate your kind words!
Warm Regards,
Sam
Wren Kitchens
Kitchen Measure by M Rennolds
Had a visit from M Rennolds today to measure up our new kitchen. He was very professional, polite and courteous. He Arrived on time and was done in 15 minutes. Had a nice chat with him, lovely fella.
22 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Ged,
We're so pleased to hear about your positive experience with our kitchen measurement service. It's wonderful that our team member was professional, polite, and courteous, and made the process a pleasure.
Warm Regards,
Sam
Wren Kitchens
Promises of compensation not carried out
Just when you think a company can’t disappoint you more these guys keep on giving. Made complaint about the appalling service received in June and 10 days being left without water due to wren delivery issue as well as multiple delivery issues. Eventually had contact from Taylor a manager dealing with complaints. He was seemingly great promises made, refund issued as compensation, snag issues taken forward in space of few days. Was asked to leave positive feedback which I did. 10 days on nothing promised had been delivered. Refund of delivery promised in 3 days, never arrived. Cheque refunding other costs promised within 10 days, no sign. Snags promised to be allocated - no reply. He’s closed my case immediately stating I can get in touch with him, not true. Two e mails sent a week ago one to him one to wren neither acknowledged. He said to call him direct but left no contact number. They do reply to bad reviews so I’m waiting with anticipation for promises made to be fulfilled. So disappointed by Wren.
15 June 2026
Unprompted review
Delivery team were very polite and…
Delivery team were very polite and treated my delivery items with care.
Thank you
26 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Donna,
We're delighted to hear about your positive experience! It's wonderful to know that our delivery team was polite and treated your items with such care. Thank you for your kind feedback!
Warm Regards,
Sam
Wren Kitchens
Total satisfaction
Total satisfaction. Bilal dealt with my inquiry promptly and efficiently.
26 August 2026
Unprompted review
Great service
Rang the company yesterday, kitchen measured today and in store appointment booked for Friday. Technician called today, top bloke highly recommend him to anyone, informative and genuine
M. Herdman
26 August 2026
Unprompted review
Reply from Wren Kitchens
Good Morning,
We're so pleased to hear about your positive experience with our kitchen measurement service. It's wonderful that our team member was informative and genuine. We appreciate your kind feedback!
Warm Regards,
Sam
Wren Kitchens
Punctual arrival and knowledgable service
Punctual arrival , very well prepared and Mike Herdman
was Knowledgable and very helpful while doing our measuring for the kitchen fitting .
26 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Dianne,
We are delighted to hear about your positive experience with our team member. It's wonderful to know they were punctual, well-prepared, knowledgeable, and very helpful during the kitchen measurement.
Warm Regards,
Sam
Wren Kitchens
My kitchen from Wren is beautiful and…
My kitchen from Wren is beautiful and the integrated appliances are perfect. The customer service you provide is amazing. I phoned today and spoke to Natasha who is part of the aftercare department who was very helpful and professional and sorted out my little issue immediately. The whole process with Wren from the design and delivery as been incredible and I would highly recommend them.
26 August 2026
Unprompted review
Fantastic customer service and very…
Fantastic customer service and very prompt service
26 August 2026
Unprompted review
Amazing help from Richard
After some unfortunate events during installation (our own installer), we had to replace quite a few parts. I called Wren and spoke with Richard who listened and was so very helpful. He talked me through what they can do to resolve the issues, when they can supply the parts, he helped with a very good price for the replacements, and generally just turned what had become a real headache into a calm and manageable situation.
I had actually delayed calling about this because I'd become so stressed about all things kitchen related, but he made this part so effortless and easy, and I couldn't be more appreciative of that.
Thank you!
26 August 2026
Unprompted review
Dal Shoker was simply the best from…
Dal Shoker was simply the best from start to finish. He was knowledgeable, informative and always willing to offer helpful advice and suggestions.
Nothing was ever too much trouble and he was extremely responsive - replying to messages and emails even when he wasn’t at work. His professionalism, commitment and helpful attitude were exceptional throughout.
26 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Surinder,
We're so pleased to hear about your excellent experience with our team member. It's wonderful that they were knowledgeable, informative, and always willing to offer helpful advice, even outside of work hours. Their professionalism and commitment were exceptional.
Warm Regards,
Sam
Wren Kitchens
C Smith came to take our measurements…
C Smith came to take our measurements ready for our new kitchen. Cam was very polite and helpful in answering all of our questions. 10/10 service. Thank you
25 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Jack,
We're so pleased to hear about your positive experience with our kitchen measurement service. It's wonderful that our team member was polite and helpful in answering all of your questions.
Warm Regards,
Sam
Wren Kitchens
Very polite and friendly surveyor from…
Very polite and friendly surveyor from Wren kitchens, A Simpson.
26 August 2026
Unprompted review
Reply from Wren Kitchens
Good Morning,
We're delighted to hear about your positive experience! It's wonderful to know that our surveyor was polite and friendly. Thank you for your kind feedback!
Warm Regards,
Sam
Wren Kitchens
I had a re measurement done today with…
I had a re measurement done today with T moyo. He was very polite and professional, very happy with the service thank you!
26 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Serena,
We're delighted to hear about your positive experience with the re-measurement service. It's wonderful to know that our team member was polite and professional. Thank you for your kind feedback!
Warm Regards,
Sam
Wren Kitchens
Kitchen measurements and design
G Bansal came to take all the measurements for my new kitchen and was very friendly and helpful. Sunny then took my through the design process helping me to bring to life the ideas I had for my new kitchen space.
21 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Sarah,
We're so pleased to hear about your positive experience with our team members. It's wonderful that they were friendly, helpful, and brought your kitchen ideas to life.
Warm Regards,
Sam
Wren Kitchens
Andrew Moss survey team
Andrew Moss survey team
Very helpful representative of Wrens
Answered our questions and queries and gave suggestions about our options
Highly recommended
26 August 2026
Unprompted review
Reply from Wren Kitchens
Hi Ian,
We're so pleased to hear about your positive experience with our survey team. It's wonderful that our representative was helpful, answered your questions, and offered useful suggestions.
Warm Regards,
Sam
Wren Kitchens
Excellent Service
The delivery was on time and we were kept informed if the ETA by text message. They delivered the kitchen to exactly where we requested. Super efficient and helpful. Well done!
26 August 2026
Unprompted review
Reply from Wren Kitchens
Good Morning,
We're so pleased to hear about your positive experience with our delivery service. It's wonderful that your delivery was on time, and our team was efficient and helpful, placing your kitchen exactly where requested.
Warm Regards,
Sam
Wren Kitchens
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.