Wren Kitchens Reviews 

We had a message first thing to advise of Adrian’s arrival time, as expected he was bang on time.
He then explained what he had to do and how long it would take.
The whole service was very professional and we are very happy with the service.

I had a great experience with O Firouzia. He is highly professional, knowledgeable, and explains everything clearly, making you feel comfortable and well-informed throughout. He takes the time to answer questions and ensures you understand every step. His friendly and caring approach, combined with his expertise, makes her exceptional. I would highly recommend Firouzia to anyone looking for a professional and trustworthy service.

Gary was on time (early!), tidy and quick! Perfect ☺️

The fitter never turned up. I had to stay at home away from work for the fitter to come.
Appalling service please avoid
I should have known from all the bad reviews

D Turco was really informative advising of any changes and why they may need to happen as our design was based off architectural drawings. Very polite and made notes of any queries we had to pass back to Wren in advance of our final meeting to confirm kitchen package

Was running a little late but was happy to hold on for us, polite and understanding

Really helpful and resolved the issue in mins by Addi.

1st time purchaser of wren and disappointed because Alison Buissinne(Maidstone branch to be exact) added items in our purchase that were not ordered and needed...the excuse that a receipt confirmation was sent out which we could have looked at BUT all these proposed images are ariel view and wouldn't make sense to anyone unless you work for them. I spoke to one colleague of Wren and requested a 3d tour of all our kids bedrooms yet to receive it and Alison apparently is denying responsibility because her pay cheque will be affected...am waiting for management to reach out as promised to see if we can come to an agreement and maybe I will take this post down but until then let's see, because for now i would recommend future customers to "avoid, avoid, avoid" You sending out 1 of our missing orders thanks, but what you sent out in error costs alot which you need to deduct. You get someone's order wrong and charge them an arm & a leg, then you take responsibility so am waiting Wren...ref 50679662

Easy to deal with.. very pleasant lady on the line.. as usual she sorted our query quickly and efficiently

Shocking service. Wrong sink was delivered, took 10 days for new one to arrive which was broken. Was told by Wren customer service to get my own trade to source, collect and fit the new sink as it will take too long for them to issue another and they can't get hold of their fitters (who are due to do the works for us). Had no working kitchen facilities (no downstairs water) for 2.5weeks. Provided Wren the invoice for the works completed by my trade (as per discussions with their customer service) and over 3 months later I am still awaiting reimbursement of this and other items including; removal of old sink from bill, removal of other works not completed by Wren (collection of old washing machine/fridge, rip out and removal of old kitchen, part of the installation fee as installation not completed by them). Finance agreement was then started without my consent as the kitchen was not completed as 1 week after installation a cupboard door had broken. I have been given a minimum of 3 different "points of contact" who are "handling this matter for me" and yet 3 months later, I still have not had the issues settled. Strongly advise against using this company. Kitchen looks lovely, but unfortunately the whole process and service has been incredibly unprofessional, highly stressful and unacceptable for a company of its size.

Had technician came to our home today , to measure up for kitchen. Very professional, explained what he was doing ,a nice gentleman. Thankyou Wren

Being frustrated that this the second time with the same complaint! Samuel was very pathetic about the whole incident! Explaining the way forward he did & that diffused the situation into we part bidding a good day. Thanks 4 your patience Samuel!

William Johnston, our surveyor, was efficient, explained the process and quietly got on with the survey.

Tracy dealt with my warranty claim earlier today making the whole process effortless. She took her time to explain all my options and was very clear, precise and professional in her manner. The warranty team have been fantastic to deal with. Well done Wren and thank you Tracy.

I had my kitchen measured today with Bobby West he was such a nice guy helpful aswell

Tim was very friendly and helpful during the measuring process

In June 2026 Wrens Kitchens installed our kitchen. Unfortunately the installation was disappointing as there were several issues that were unresolved and some of the work remains unfinished after six weeks. Some of workmanship was sloppy for example ; a large gap in a panel under the the dishwasher , the sink tap had problems., a leak under the sink , holes in the walls that hadn't been filled , windowsill surface unfinished , the cupboards so tightly fitted next to the freezer that the freezer door cannot open fully. We are still waiting for these problems to be resolved. We were expecting better but we are frustrated and disappointed.

D Atkinson turned up on time, was very polite and professional. Thanks

Andy Moss Kept me informed at what time he was arriving. What a nice and polite person. Talk me through everything and explain what he was doing.

Ryan Wheeler carried out our kitchen measurement today. He was professional, friendly and helpful. He answered any questions I had and carried out the survey thoroughly and efficiently. I was very happy with the whole process. Great job!