Wren Kitchens - Belfast Reviews 19

I placed an order on 16/04 through the Belfast Boucher Road showroom. From the point of ordering and giving my deposit, the experience has been extremely poor in terms of communication and service that I have now requested a refund.
Did not hear anything from wren, the showroom, installation team - nothing. No clear update or co ordination for such a large purchase.

Initially told start of June by designer but then delayed to 29th June. Again no idea why.

I have requested my refund which apparently takes 28 days. I am waiting with anticipation. The designer I dealt with was extremely cheeky when I requested this. I would never ever deal with wren again

19/05 posted at 3.45PM and I can see 4 1 star reviews in the past hour. I can’t be surprised anymore

Whilst the designer at the Belfast store was good our appointment with their surveyor was not. He made an appointment to call and measure exactly but did not turn up! Not even a phone call. Cancelled our order.

We went to Wren yesterday to look at their kitchens. We were met by the store manager who was very nice talked about what we wanted. We had our plans with us and he told us they could do a full plan on screen 3D so we could see everything in place in our colour choices. He referred us to his "best" salesperson. She took the plans inputed all the dimensions and showed us a top view of an L shape with an island. She told us the price would be roughly 24500 and we could pay a 10% deposit there and then. We told her we only wanted a plan we then would discuss it with our builders, why was the response, and obviously we wanted to visit other places. So we were then told no 3d diagram would be down, no images of the colours of the cabinets and worktops would shown and that was apt over and she git up and walked off. I was gobsmacked at no point were we told we would have to pay nearly £2500 for a consultation. Let absolutely furious and appalled at the customer service. Will not be back and will definitely not recommend. Went around the corner to a fabulous kitchen showroom and they will be getting our business.

Our experience in store was great and then it all went down hill.

Our installer has been the best part of this experience. It has been weeks since our bedroom units were installed and:
1. The measurements in one room were wrong
2. The instructions given to the installer were wrong which ended up with us having our plug sockets (which we used constantly) blocked off
3. When we raised this concern we were told it would void our warranty so we'd have to ring up. Many emails and calls later with a promise to get back to us and today we receive an email saying our case was closed

We have spent a lot of money and time for the customer service to be this poor. Extremely disappointed.

I have had a nightmare with my wren kitchen
fitting started on the 30th ofJanuary and it still isn’t finished.with all the technology in the measuring they still got it wrong new worktops had to be ordered because they were the wrong size
They were delivered on Wednesday 18th February to be fitted on the 20th they sent the wrong size again
So from the 30th of Jan Ive had no oven or hob and I actually don’t know when my kitchen will be finished
No one from wren has contacted me no customer care I wish I hadn’t bought off Wren

Inexperienced and useless.
We went to wren after seeing the adverts, to get a new kitchen.
After we had the kitchen designed they had to change a few things for regulations but what they failed to do was let me know that they moved units... So the design was off and units had been changed/swapped.
This resulted in my installer not being able to fit the kitchen as well had the wrong units delivered and have had to wait a month on replacements.
If you are relying on Wrens experts to do everything for you I would AVOID like the plague.. you will need to take your joiner or someone who knows how everything should be. For example our worktop was not even divided up correctly on the drawings.. thankfully it came in one 4m piece so was able to be cut correctly but if you had planned to DIY the install you would have been in trouble.
Also to note I didn't provide feedback before this and raised a complaint but have heard nothing.
PS. When the "survey" came in it tells you at the end you can get £20 Amazon voucher instantly for reviewing on the link below but because my survey results were not great there was no link... So to stop all the BS positive reviews I wrote a real one!
*Update..
After logging a complaint 2 weeks ago (no contact since), this review have actually got me a call back from a "manager", who started the call off with "the replacement cabinets were only ordered 2 weeks ago so you haven't really been waiting a month"...
Then proceeded to tell me that the design issues are my fault for not getting my joiner to check over they're work! Even though my designs were checked and edited twice by wren themselves. Also at no point was I told I needed to get someone to check Wrens "homework" the so called experts.
After this phonecall I would now actively advise people to steer well clear of Wren!
They are useless and will try and blame the customers for Wrens mistakes!

We had a fantastic look through kitchens and designs with Paul. He suggested different ideas and layouts. We explained our needs and wants and he matched them all. Would definitely recommend

Superb experience planning and getting a kitchen from Wren. We visited Belfast showroom 3 times before finalising order. Easy to chop and change lots of items. Very informative and not at all pushy. Also price matched electrical appliances we requested which was fantastic. We did have a friend install it, but the quality of the units are excellent, best we've ever had. Customer service is also superb and sent a replacement door fast when there was a slight scratch on one. Highly recommend Wren Kitchens.

Magdalena was a great help in designing my kitchen and provided a great service - and solved any issues that arose. Jake was also a help with queries on the phone.

From start to finish its been horrendous. Initially lots of high pressure phone calls to buy the product. Then when I did buy a kitchen for £13,200 the sales guy was nowhere to be found. Oh did I mention they forgot to build in an extractor fan and mismeasured a cabinet. And to top it off a number of cabinets had dents. Seriously disappointed

Very professional and very clean.

Delivery was smooth and easy, fitter Jonny was fantastic, did a great job couldn’t have asked more from him.

Ordered a large Kitchen. The delivery driver even said it was the biggest kitchen he ever delivered.
Had it all installed, and it looks nice. But it's all very cheap and flimsy. The large doors on tall units are wobbly, the cheap plastic drawers feel like they can fall apart. Spent over 14k. Regret the purchase. It's only the 2 of us, and we are very careful, but already after 5 months one of the large drawer fronts just pulled off. It shows it's only fixed with 6 tiny screws. The unit came ore build.
I've just reported it, 10 years warrenty. I'll keep you posted here how this will be handled

Most products are of a high quality but they create issues and are terrible at fixing them. We had several problems (damaged our floor when delivering, wonky tap, not enough kick board supplied, missing extractor fan etc). Ive filled in wren-supplied reviews, contacted the showroom in person, had countless phone calls, they just try to direct you to their app (which is rated 2.9 out of 5 stars so its useless). In fairness they do reach out to you to find out about the issues, but they actually just struggle to resolve them.
Wouldn't use them again to be honest. Had to go to Howdens to get some of the issues fixed. Ill probably try them in my next house.

Bedroom furniture installed by Jonny. Really pleased with the work and good quality. Very tidy work

Warning to potential customers this is a genuine account of my nightmare with wren kitchens
I paid in full 20k for kitchen installation and all appliances on 29th sept now after taking four weeks of disruption to fit kitchen 3rd Nov till 1st Dec when cooker was delivered damaged on 15th Nov (two weeks late)
I reported to wren next day then waited two weeks until 26 Nov with no exchange date in sight at which point I cancelled cooker and asked for prompt refund which was confirmed by email however still on 7th Dec I have recieved no refund and am still inconvienced with broken glass hazzard cooker in my new kitchen however upon receipt of refund confirmation from wren I bought one in currys for £150 less and had delivered in two days
wren boucher Road belfast where I purchased all from
lost intrest in me after monies paid in full in Sept and referred numerous issues to head office and offered absolutely no support or help
head office was not much better after relaying details to at least half a dozen operatives and honestly a hundred emails pictures and in app messages/cases also around two hours of phone calls to date
The latest was wren told me cooker was to be collected on 5th Dec and after taking a day off work they did not come! Or inform me they wouldn't be coming
So I tried to contact hotpoint/beko myself who both told me wren had not informed either of anything
Even after informing wren at beginning of broken glass hazzard in my new kitchen with children and pets at home I'm still enduring this inconvienant nightmare i paid wren cash in good faith for with no refund in sight at this festive time of year when I need it they don't care
Lee ward
Bangor NI

Booked an appointment for a kitchen design, sent all the relevant details. Received a call asking to change the appointment times. Arrived as agreed, to be told the lady could not see us, but have a look around!
Could have done that anytime!
Don't waste you time!

I’ve just completed on a kitchen with the help of Regan Sharpe in the Belfast branch. He was professional, courteous, clear and reliable throughout.
Thank you Reagan

Excellent customer service and an amazing product! Would highly recommend!