Wren Kitchens Reviews 

100,705
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 9,190 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and knowledgeable staff, describing smooth design processes, friendly interactions, and thorough home measurements that make planning easy. People also appreciate the prompt delivery service, noting that drivers keep them well updated and handle items carefully. However, some customers also noted frustrating issues with damaged doors, fragile materials, and missing parts upon delivery. Some reviewers were not happy with unhelpful customer service and poor communication when trying to resolve these unexpected problems. A few individuals mentioned difficulties with installation work and delays affecting their overall renovation timeline.

What people talk about most

Staff

Customers had positive experiences with staff, highlighting that team members were professional, polite, and... See more

Service

Users describe positive interactions with service, highlighting efficient measurements and helpful staff.... See more

Product

Clients share ambiguous opinions on product quality, reflecting a high level of disagreement. While some... See more

Customer service

Consumers find customer service to be ambiguous, with highly mixed experiences reported. While many reviewers... See more

Delivery service

Reviewers share mixed feedback about the delivery service, reflecting a wide range of experiences. While many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had a fantastic experience with P. Ford from Wren, who came to measure our kitchen ahead of our design meeting. He was extremely polite, professional, helpful, and knowledgeable, and took the time... See more

Company replied

Rated 5 out of 5 stars

Initially all long contacting Wren etc. After photos were submitted all became clear. A wren employee called from Humber region she was fantastic so helpful explained everything & sorted out my... See more

Company replied

Rated 5 out of 5 stars

We ordered a Wren kitchen with the skilled aid of Lucy a designer. The products were all delivered in apparently good condition, one slightly damaged door will be replaced within a week. The install... See more

Company replied

Rated 5 out of 5 stars

Richie could not have been more helpful in resolving my issues. He’s emails have explained all the details of the resolution. I suggest you use him as an excellent example when training other staff. W... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

101K reviews

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4.4

All reviews

(100,705)

9,299 reviews in the last 12 months

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Rated 5 out of 5 stars

Lost parcel

We were due to have two replacement doors delivered by Yodel. One was delivered, the other Yodel did not deliver and now cannot find...yet. Customer services at Wren were very helpful, and hopefully it will be rectified.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Bethany - Customer Service

Spoke to Bethany this afternoon she was extremely helpful and very quick to sort out the issue I had phoned for. She was polite and friendly and is an asset to Wren Customer Service Team. Thank you.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Good

I had R. Broomfield to do my kitchen survey. I got a phone call before hand with a precise time of arrival. He was very polite, and respectful of my home. A good start to my renovation journey with Wren.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly and helpful team member…

Very friendly and helpful team member Nicola. Sorted out an issue with a too large cupboard and a damaged door. Quick delivery arranged. Cannot fault the customer service. Thank you for your help.
This is our 3rd wren kitchen and will continue to purchase from you.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing customer care

Had a little problem with our order and spoke to bethinie at customer care and couldn’t have been more pleased. She was amazing and sorted everything out so quickly very professional and amazing. Thank you so much

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Darren Atkinson arrived exactly at the…

Darren Atkinson arrived exactly at the time he had stated in his text.
When he entered our home he immediately removed his shoes without being asked to.
Also he shook hands with us which is something that doesn't happen very often which was very polite.

24 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely chap came to measure up

Lovely chap came to measure up. Tricky room as it’s a curved space. Was very thorough and careful and really friendly and personable.

24 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sue,

We're delighted to hear about your positive experience! It's wonderful to know that our team member was thorough, careful, friendly, and personable, especially with a tricky curved space.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Excellent service

M Rennolds was very friendly and helpful answering our questions and concerns about the work. Conducted his job without any disruptions to our day. Very professional and respectful.

24 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi David,

We're delighted to hear about your positive experience. It's wonderful to know that our team member was friendly and helpful, addressing your questions and concerns without disruption. We're glad they were professional and respectful.

Warm Regards,
Sam
Wren Kitchens

Rated 1 out of 5 stars

A score of 1 is pushing it

A score of 1 is pushing it. Avoid Wren. Worktops arrived not matching sample in store and we were basically told to accept that. We offered wren 2 resolution offers including choosing an alternative worktop keeping the business with wren or removing the worktops from the order. They informed they couldn’t do any of these and offered a discounted purchase if a 2nd!!! Disgusting. Avoid.

13 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Good Afternoon,

We’re sorry to hear about your experience and would like to help put things right. I’ve sent a request via Trustpilot for your order details, could you please send us your order details so we can look into this and come back to you with an update?

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Amazing delivery experience

Amazing delivery experience. It wasn’t an easy one, we live on the third floor without a lift. The team were able to carry everything up, without disrupting the neighbours. Thank you to Eliot and the team!

24 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Leila,

We're thrilled to hear about your amazing delivery experience, especially given the challenges of a third-floor delivery without a lift. It's fantastic that our team was able to handle everything so smoothly and respectfully. Thank you for sharing your positive feedback!

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Jordan had been very help at correcting…

Jordan had been very help at correcting a problem which I should have been told about at the design stage

24 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Christine,

We're delighted to hear that our team member was able to assist you in resolving the issue. We appreciate you bringing this to our attention and value your feedback.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Tap replacement made easy with Amanda

Amanda called back and was very helpful in ordering a replacement for a damage tap. Very easy & timely which is appreciated.

24 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Ashleigh,

We're delighted to hear about your positive experience! It's wonderful to know that our team member was very helpful in ordering a replacement and that the process was easy and timely. Thank you for your kind feedback.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

After 8 years of loving my Wren kitchen…

After 8 years of loving my Wren kitchen I was quite upset to notice that the plastic covering for the doors etc is starting to bubble up. I contacted Wren and was put through to a lovely chap called Samuel. Samuel was very interested in my problem and could see from the video call exactly what the issue is and assured me that the issue is still covered by my 10 year warranty. He has recommended replacing all of the visible parts of my kitchen because they do not make that exact style any more. Samuel has ordered the replacements without any quibbling and he has arranged a very fair amount of money for me towards paying to have the replacements fitted. It is so nice to be be treated as a valuable customer instead of just a number. So far, I cannot fault the after sales service I have had from Wren.

24 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Rosalyn,

We are so pleased to hear about the exceptional support you received. It's wonderful that our team member demonstrated such remarkable patience and helped you explore all options for resolving the situation. We appreciate your kind words and are glad to know you feel well-supported during this time.

Warm Regards,
Sam
Wren Kitchens

Rated 5 out of 5 stars

Good call back option operator very…

Good call back option operator very knowledgeable and help full well recommended 👍

7 July 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Karl,

We're delighted to hear about your positive experience with our call back option! It's wonderful to know that our team member was knowledgeable and helpful. Thank you for your kind recommendation!

Warm Regards,
Sam
Wren Kitchens

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