Wren Kitchens Reviews 

100,253
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 8,843 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff and designers for their helpfulness, professionalism, and friendly attitude during home measurements and planning sessions. People also appreciate the smooth delivery process, noting that delivery teams are consistently polite, efficient, and careful with handling property. Furthermore, clients enjoy the clear communication and overall seamless journey from the initial showroom visit to completion. Some reviewers were not happy with product quality, reporting recurring issues like peeling laminate on exposed panels, chipped doors, and missing components. A few consumers additionally mentioned occasional difficulties with customer service support and getting these troublesome product problems resolved efficiently.

What people talk about most

Staff

People report positive experiences with staff, highlighting helpful and efficient customer service during... See more

Service

Reviewers mention positive feedback about service, noting that staff members are consistently punctual,... See more

Product

Reviewers highlight ambiguous aspects of product quality, with opinions sharply divided. Many consumers... See more

Customer service

Consumers find customer service to be ambiguous, experiencing a stark contrast between exceptional support... See more

Delivery service

Clients share ambiguous opinions on delivery_service, reflecting a high level of disagreement regarding their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

P Ford measured our kitchen yesterday. He was able to see us earlier which was great. When he arrived he measured our space in a professional and efficient manner. He’s a friendly chap who seems to re... See more

Company replied

Rated 5 out of 5 stars

From the first time we walked into the showroom in Hemel Hempstead and met our salesman, Abu, until delivery of our kitchen and appliances we have had nothing but first class treatment from Wren. We o... See more

Company replied

Rated 5 out of 5 stars

Rebekah is a true master at her job She is efficient, kind and helpful throughout the entire process. Wren have been phenomenal and will look to replace other parts of the kitchen with your prod... See more

Company replied

Rated 5 out of 5 stars

It was wonderful having Mike McCarthy come out to do our measurements. He was very clear about what he was doing and even took additional measurements to make sure our design session was as well infor... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

100K reviews

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4.4

All reviews

(100,253)

8,878 reviews in the last 12 months

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Rated 5 out of 5 stars

Just had my Kitchen completed by Andrew…

Just had my Kitchen completed by Andrew & Mickey . Excellent service from start to Finish what a fantastic job they made of my Kitchen . Nothing was too much trouble and they worked with me keeping me up to date throughout the project . An absolute Asset to Wren

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Thank you M McCarthy!

I had a wonderful experience where M McCarthy came and measured up my kitchen. He was polite, punctual, and highly knowledgeable whilst speaking very highly of the company. He solidified my decision to entrust Wren Kitchens with my house renovations. I have recommended Wren Kitchens to my friends and family as I know that M McCarthy had excellent customer service and was very professional. I look forward to working with him again potentially in the future. Thank you for your brilliant customer service.

14 August 2026
Unprompted review
Rated 1 out of 5 stars

My son ordered a kitchen from wren on…

My son ordered a kitchen from wren Croydon Brach on the 6th June. They sent a fitter who forgot to send a quote, the store assistant was on holiday then her colleague so no one dealt with it. My son contacted their customer service team last week to ask when he could finally get his kitchen fitted, was promised a call back last Wednesday which never materialised, at this point he is no nearer getting his kitchen fitted and no one at Wren seems interested in helping to get this sorted out. Awful customer service.maybe this poor review will spur them into action!!

12 August 2026
Unprompted review
Rated 1 out of 5 stars

Awful after sales service

My kitchen installation started on 8th June 2026 and to date (15th August) it is still not finished. Multiple items are damaged and doors and handles completely missing. Despite numerous emails and complaints I have had no acknowledgement from Wren or a time line to finish to an acceptable standard. Not what you expect when paying over £20k for a kitchen. Left with no choice but to issue court proceedings

15 August 2026
Unprompted review
Rated 5 out of 5 stars

It was a pleasure meeting Pete Ford…

It was a pleasure meeting Pete Ford when he conducted the kitchen design survey and measurements. A very charming and pleasant individual. I would highly recommend his professional guidance and knowledge.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

My mums fitter cancelled two days…

My mums fitter cancelled two days before delivery. We only had a spare room with furniture available to store the kitchen. The guys stacked it so well and didn't complain at the challenge. They were very helpful, kind and chatty. Great service.

13 August 2026
Unprompted review
Rated 5 out of 5 stars

Great kitchen from wren

From start to finish,the whole experience of buying a kitchen from wren was great. Scott designed it for us and did a great job of making a small kitchen look fab and modern. Very happy with the kitchen and appliances,the customer service was superb and there is plenty of correspondence between customer and delivery.
I had a problem with 2 doors having manufacturing scuffs and scratches and wren were so quick to replace them. The kitchen was delivered at the end of April but work didn't start untill June,hence the late review.
I would recommend wren for quality and service without hesitation.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Great experience

Mike was really lovely and professional. He came right on time and was communicative. He did the job in good time. All around good experience. We would definitely recommend him.

15 August 2026
Unprompted review

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