Wren Kitchens Reviews 

101,126
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 9,745 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the helpful and professional staff members who make measuring, design, and delivery appointments exceptionally smooth, polite, and thoroughly pleasant. Local consumers often value the highly efficient service and friendly, accommodating approach experienced during personal showroom visits and initial home assessments. However, some customers also noted frustrating issues regarding delivery delays, poor packaging quality, and damaged items arriving at their homes. Reviewers specifically mentioned receiving incorrect replacement parts, measurement errors, and experiencing difficult communication challenges when trying to resolve these ongoing problems through the standard customer service channels.

What people talk about most

Staff

Users describe positive interactions with staff, often highlighting helpful designers and professional... See more

Service

Reviewers highlight positive aspects of service, noting that staff members are very thorough, professional,... See more

Product

Customers consistently note ambiguous experiences with product quality and design. Many consumers report... See more

Customer service

People report ambiguous experiences with customer service. Reviewers frequently highlight communication... See more

Delivery service

Customers had ambiguous experiences with delivery service. Many reviewers report punctual arrivals, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were impressed with the delivery from Ben & John, and the two other crew members who joined them. They were polite, respectful and took care to stack the materials appropriately. They kept well wi... See more

Company replied

Rated 5 out of 5 stars

Wren didn’t send all items needed for our renovation but when I called them, a customer service advisor called Laura handled everything so swiftly and efficiently and sorted out all issues easily. It’... See more

Company replied

Rated 5 out of 5 stars

This is a review for a bedroom installation . Whole process was easy and very seamless from design to delivery to installation and pick up of the rubbish. Andy worked tirelessly to install a wardr... See more

Company replied

Rated 5 out of 5 stars

Our pre-assembled Wren kitchen was delivered today, by two very polite and accommodating deliverymen. They made the delivery of the kitchen seamless. Although they definitely worked hard. We had plent... See more

Company replied


Company details

  1. Kitchen Supply Store
  2. Bedroom Furniture Store
  3. Kitchen Remodeler

About Wren Kitchens

Written by the company

At Wren, we like to do things a little differently. We work with you from start to finish to make sure we create your dream kitchen or bedroom at the right price for you. We call this The Wren Way. Get started by requesting a brochure or visiting one of our 124 showrooms across the UK.

The Wren Way

Written by the company

Our heritage
The family behind Wren has been leading the way for over 35 years - we've been instrumental in making bespoke kitchen design affordable. We are still creating beautiful, hard-wearing kitchens, with a tailored process distilled from our decades of experience.
Welcoming showrooms
Visit one of our 124 state-of-the-art showrooms to find out why we are the UK's number one kitchen retailer. Pull up a comfy chair and chat with our designers over tea, coffee, or soft drinks. See (and feel) our cabinets, worktops, accessories, and finishes. Bring the whole family - we've got snacks and kid's play zones with TVs and consoles to keep them busy. Pets are also more than welcome.
Free design service
We offer a completely free service to design your kitchen or bedroom. You'll have a personal meeting with one of our fantastic designers who will produce a computer-generated 3D plan of your room based on your ideas, showing how all of the elements fit together and work in your unique space. It couldn't be easier.
Made to order
Whatever you choose, we'll make your dream kitchen or bedroom right here in the UK. Our expert, experienced manufacturing team begins production as soon as you finalise your design.
With you from start to finish
Our dedicated team are on hand throughout your journey to help guide you through the process. Our showroom team will capture your exact specifications and measurements, work with you to design your dream space, and help you find a finance option that works for you. Then, our craftsmen will build your kitchen or bedroom to your specifications, and our specialist fitters can help you take the hassle out of installation.
Made in Britain
As well as our own state-of-the-art manufacturing facilities in Howden, East Yorkshire, Wren has recently invested in a massive new manufacturing facility in Scunthorpe. This allows us to keep quality up and costs down.
Professional fitting service
Throughout your project, you will have the full support of our field and office-based teams to deliver and install your dream kitchen or bedroom with minimum fuss.
Fitted bedrooms now available!
With a wide range of door and drawer styles, an impressive selection of calming to statement colour options, and fully customisable storage, there's a Wren Bedroom to suit every home, every lifestyle, and every budget.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

101K reviews

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4.4

All reviews

(101,126)

9,399 reviews in the last 12 months

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Rated 5 out of 5 stars

Q Kevin Turner arrived promptly and was…

Q Kevin Turner arrived promptly and was very efficient in measuring the bedroom and advising us of what might be possible to do with the existing wardrobe space. He completed the job in 45minutes.

1 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Michael,

We're so pleased to hear about your positive experience with Kevin. It's wonderful that they arrived promptly and were efficient in advising you on your wardrobe space.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

The team delivering the kitchen were…

The team delivering the kitchen were excellent and extremely helpful and kept us fully informed , the only issue was that the lorry was packed incorrectly and they had to move other delivery’s to get to ours , but the driver (C Coleman ) and the porter were brilliant , no fuss and very engaging!!

1 September 2026
Unprompted review
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Reply from Wren Kitchens

Hi Julia,

We're so pleased to hear about your excellent delivery experience. It's wonderful that our delivery team was helpful and kept you fully informed, despite the packing issue. We appreciate your kind feedback!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

L Albrow came and measured our bedroom…

L Albrow came and measured our bedroom was very professional

1 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Christine,

We are delighted to hear about your positive experience with the measurement of your bedroom. We appreciate your feedback.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

So friendly and professional

So friendly and professional

1 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Angela,

We truly appreciate your kind words and are so pleased to hear that you experienced friendly and professional service. Thank you for your positive feedback!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

He was friendly and helpful

He was friendly and helpful

1 September 2026
Unprompted review
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Reply from Wren Kitchens

Hi Kirsty,

We appreciate your feedback and are so glad to hear that you found our team friendly and helpful during your visit with us. Thank you for sharing your positive experience!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

S Rahman was excellent

S Rahman was excellent. Very polite and courteous and extremely positive in his approach which helped me feel at ease. I didn’t feel uncomfortable with him in my house and felt respected and informed at all times. This has been my first interaction with Wren Peterborough and I’m left feeling confident they can look after my requirements and help me make good decisions that suit me and my budget along the way.

1 September 2026
Unprompted review
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Reply from Wren Kitchens

Hi Leanne,

We're delighted to hear about your excellent experience with our team member. It's wonderful that they were polite, courteous, and positive, making you feel at ease, respected, and informed. We appreciate your confidence in us!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Amazing stress free delivery

Amazing stress free delivery. Very friendly and professional! Thankyou!

1 September 2026
Unprompted review
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Reply from Wren Kitchens

Hi Georgia,

We are so pleased to hear that your delivery was stress-free and that you found our team friendly and professional. Thank you for your kind words!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Gary arrived on time to measure for our…

Gary arrived on time to measure for our wardrobes and was friendly and helpful.

1 September 2026
Unprompted review
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Reply from Wren Kitchens

Hi Lindsay,

We're delighted to hear about your positive experience! It's wonderful to know that Gary arrived on time and was both friendly and helpful during the measurement for your wardrobes. Thank you for your kind feedback!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

The customer service agent I spoke with…

The customer service agent I spoke with was both empathetic and helpful. She listened to what I had to say and worked through a solution that was able to resolve the issue and provide me with my full refund. This particular individual (I believe her name was Sam) provided me with what I can only describe as exceptional customer service. Can Wren please clone her a thousand times over to help answer these types of customer queries!!! She was amazing.

28 August 2026
Unprompted review
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Reply from Wren Kitchens

Hi Abi,

We are so pleased to hear about your excellent experience with our team. It's wonderful that Sam provided such empathetic and helpful service, listening to your concerns and resolving the issue to your satisfaction. We appreciate your kind words about the exceptional customer service.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Satisfactory

Satisfactory

1 September 2026
Unprompted review
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Reply from Wren Kitchens

Hi Mr Ahmad Ali,

Thank you for your 5* review!

Warm Regards,
Daniela

Rated 5 out of 5 stars

Quartz installation

All completed professionally and seamlessly

1 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Sam,

We are so pleased to hear that everything was completed professionally and seamlessly for you. Thank you for your kind feedback!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Excellent service

Excellent service! Was super prompt and efficient. Duncan was friendly and answered any questions I had. Would highly recommend!

1 September 2026
Unprompted review
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Reply from Wren Kitchens

Hi,

We're delighted to hear about your positive experience. It's wonderful to know that Duncan was prompt, efficient, friendly, and answered all your questions. Thank you for your recommendation!

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Professional and friendly

Really easy booking, really friendly and helpful. Mike Mccarthy came in and very professional while also being very friendly and easy to communicate with. Quick and efficient while also having conversation while working, this made the process feel a lot more natural and enjoyable.

1 September 2026
Unprompted review
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Reply from Wren Kitchens

Hello,

We're so pleased to hear about your excellent experience. It's wonderful that Mike was professional, friendly, and easy to communicate with, making the process feel natural and enjoyable.

Warm Regards,
Daniela
Wren Kitchens

Rated 5 out of 5 stars

Amazing service today

Amazing service today. Couldn’t get the huge lorry up the drive (we did tell Wren we needed a small lorry) so Jordan and David had to bring everything up which was a lot of work but not one complaint - such lovely guys. Whole delivery neatly stacked in our garage. Great job.

1 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Lin,

We're so pleased to hear about your excellent delivery experience. It's wonderful that our team members went above and beyond to ensure your delivery was handled efficiently and neatly, despite the access challenges. We appreciate your kind feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

S5302916/25

S5302916/25. T Okafar. Just had my kitchen dekivered. The transport team arrived within the estimated time. Were tidy, efficient and friendly.

1 September 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Kirsty,

We're so pleased to hear that your kitchen delivery was a positive experience. It's wonderful to know that our transport team was on time, tidy, efficient, and friendly. We appreciate you sharing your kind feedback!

Warm Regards,
Daniela
Wren Kitchens

Rated 1 out of 5 stars

AVOID Wren Kitchens Slough

AVOID Wren Kitchens Slough – Seriously Overpriced for the Quality
I strongly regret buying from Wren Kitchens Slough. In my experience, the materials feel cheap and nowhere near the standard I would expect for the prices they charge. After comparing similar products elsewhere, I found some of Wren’s pricing to be around three times higher. I simply cannot see how the quality justifies that premium.
The sales approach was another major disappointment. Staff were incredibly friendly and attentive before the sale, but I felt much of that enthusiasm disappeared once the money had been spent. When problems arose, I felt fobbed off and pushed towards customer service rather than genuinely supported by the showroom.
I was also extremely disappointed with how the showroom management handled my concerns. I found the approach dismissive and lacking in understanding.
A kitchen is a major investment that should last for years. My advice is to look beyond the sales pitch, inspect the materials carefully and compare like-for-like prices elsewhere before committing. Based on my experience, I would avoid Wren Kitchens Slough and spend my money elsewhere.

7 August 2026
Unprompted review
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Reply from Wren Kitchens

Hi Waqar,

Thanks for your review. We’d really like to look into this for you. I’ve sent a request via Trustpilot for your order details so we can check what’s happened and get back to you quickly.

Warm Regards,
Daniela

Rated 5 out of 5 stars

I spoke to ade about issues with my…

I spoke to ade about issues with my kitchen he ordered replacement items for me .. he is the only person who has been any help so far with my issues and a week on my emails still have not been responded too … ade is a credit to your customer service team

25 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Amanda,

We're so pleased to hear about your excellent experience with our team member. It's wonderful that they were able to assist you with your kitchen issues and order replacement items. We appreciate your kind words!

Warm Regards,
Callum

Rated 5 out of 5 stars

Just what was asked for!

Gavin was very polite and clear on next steps.

31 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Mrs Jones,

We are delighted to hear that our team member was polite and clear on the next steps. Thank you for your positive feedback!

Warm Regards,
Callum

Rated 5 out of 5 stars

S Jeffs provided great service and…

S Jeffs provided great service and answered all our questions that we had and explained the process to us.

31 August 2026
Unprompted review
Wren Kitchens logo

Reply from Wren Kitchens

Hi Than,

We're delighted to hear about your positive experience. It's wonderful to know that our team member provided great service, answered all your questions, and explained the process clearly. Thank you for your kind words!

Warm Regards,
Callum

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