Wrendale Designs Ltd Reviews 46

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

I received my order today and cannot express how pleased I am with it😸 >The cards are gorgeous but A Wilding Year is past all my expectations! I have bought it as a birthday present for a friend... See more

Rated 3 out of 5 stars

Have bought a lot of Wrendale over the years and always been happy with most things BUT with the exception of their water bottles priced about £25. So far I have had 3 of these and every single one h... See more

Company replied

Rated 5 out of 5 stars

The team at Noah IV Clinic is extremely pleased with your outstanding products.We highly recommend this company to everyone!As an added bonus,they include a premium hard box 📦 that's perfect for pac... See more

Company replied

Rated 5 out of 5 stars

I was recently given two pairs of super soft bamboo socks which I love but one pair was faulty. The shop where they were bought didn’t care at all as I didn’t have the receipt. However, when I contact... See more

Company replied

Company details

  1. Gift Shop
  2. Artist
  3. Stationery Store
  4. Stationery Wholesaler

Written by the company

Wrendale Designs are an award-winning publisher of greeting cards, stationery and giftware featuring the characterful watercolour artwork of artist Hannah Dale. Amongst a love of the outdoors (and the occasional cup of tea) we pride ourselves on producing high quality design-led products which often feature added little touches to make them extra special.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

46 reviews

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Replied to 100% of negative reviews

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Rated 5 out of 5 stars

Excellent Experience!!

I received my order today and cannot express how pleased I am with it😸
>The cards are gorgeous but A Wilding Year is past all my expectations!
I have bought it as a birthday present for a friend who was brought up in a country village in the 1930's and she also draws paints and embroiders. I can hardly wait to give it to her as I know she will really love it.
Thank you so much
Anne Stewart

18 March 2026
Unprompted review
Rated 3 out of 5 stars

Wrendale water bottles are a definite let down!

Have bought a lot of Wrendale over the years and always been happy with most things BUT with the exception of their water bottles priced about £25. So far I have had 3 of these and every single one has been a bit rubbish. The sealed tops go really quickly and it’s impossible to get replacements. I’m onto my last one and once this goes will not be buying any more I’m sorry to say.
Very disappointed

12 February 2026
Unprompted review
Wrendale Designs Ltd logo

Reply from Wrendale Designs Ltd

Thank you for your review and for supporting Wrendale over the years, we truly appreciate your loyalty.
We’re very sorry to hear that you’ve been disappointed with our water bottles, particularly after experiencing issues more than once. That’s certainly not the experience we want our customers to have.
We’re unable to see direct contact from you regarding this, but we would really welcome the opportunity to look into this further. If you’re happy to do so, please contact our customer services team directly at info@wrendaledesigns.co.uk and we’ll be glad to assist. We can also pass your feedback on to our product team, as customer comments are incredibly valuable when reviewing and improving our ranges.
Thank you again for taking the time to share your experience, we hope we may be able to help,

Rated 5 out of 5 stars

Absolutely delighted to receive a…

Absolutely delighted to receive a little package this morning from wrendale designs . It was beautifully wrapped and the item is well made and I’m sure will be greatly received as a birthday gift .
Thankyou !!
I will put in my insta story when I’ve given as a gift and tag your shop .
Kathy xx

3 January 2026
Unprompted review
Rated 3 out of 5 stars

My perspective as a former customer

I used to be a big fan of Wrendale. I adored the cute designs and had purchased many products over the years. Although I found it somewhat disappointing that many of the items were made in China and India instead of locally, this wasn't necessarily a deal-breaker. I made the decision however to walk away upon learning about its adoption of DEI policies and B-Corp affiliation. It matters a great deal to me that the companies and organizations I support (financially or otherwise) abide by values that reflect what I believe to be ethical and just. For me, even the loveliest stationery or home decor is not worth it if it's associated with ideological views that I do not want in my home or in my life.

2 April 2025
Unprompted review
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Reply from Wrendale Designs Ltd

Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that you feel unable to continue supporting Wrendale, particularly as you’ve enjoyed Hannah’s designs over the years, we truly value that support.
With regard to B-Corp certification and our internal policies, our focus is simply on running a responsible, transparent and sustainable business. B-Corp is an internationally recognised framework that assesses companies on areas such as governance, environmental impact, community engagement and how they treat employees. For us, it is about accountability and continually improving how we operate.
Our aim has always been to create beautiful products that bring joy, while building a business we can be proud of and one that supports local employment, works with trusted partners and operates ethically.
We fully respect that customers will choose to support businesses that align with their own personal views, and we appreciate you taking the time to share yours, as well as for your support in the past.

Rated 5 out of 5 stars

Wow!

Oh Wow is all I can say.
I absolutely love all of these products they are just so beautiful.
I bought a sticky notes block as a present for xmas. Unfortunately when I opened it some 3 weeks after receiving it it was damaged. My own fault I know,I should have checked it straight away. The box it arrived in was quite bashed up to be honest. I contacted Wrendale and explained what had happened only really to give them the heads up that the packaging hadn't survived the Christmas madness. Then out of the blue I received a replacement.
It was so kind of them . Thank You for caring.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

5 Stars :)

Beautiful artwork and lovely customer service!! Thank you in particular to Jill!

28 November 2025
Unprompted review
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Reply from Wrendale Designs Ltd

Thank you for sharing your experience with us. We really do appreciate your kind words and are happy to hear that our service has made a positive impression and I will be sure to pass your feedback onto Jill and the team. We really appreciate your ongoing support and look forward to sharing many more Wrendale products with you in the future.

Rated 5 out of 5 stars

Don't ignore this company

The team at Noah IV Clinic is extremely pleased with your outstanding products.We highly recommend this company to everyone!As an added bonus,they include a premium hard box 📦 that's perfect for packing .
Thank you,Amy-you're truly the best"

18 November 2025
Unprompted review
Wrendale Designs Ltd logo

Reply from Wrendale Designs Ltd

Thank you for sharing your experience with us. We really do appreciate your kind words and are happy to hear that our service has made a positive impression and I will be sure to pass your feedback onto Amy and the team.

We really appreciate your ongoing support and look forward to sharing many more Wrendale products with you in the future.

Rated 5 out of 5 stars

I recently.ordered a notebook block and…

I recently.ordered a notebook block and the designs are lovely,was hoping it was alittle bit bigger as shown on their website but nonetheless its lovely...hannah dale is a wonderful artist of nature so highly recommend this company.

27 October 2025
Unprompted review
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Reply from Wrendale Designs Ltd

Thank you for sharing your experience with us. We really do appreciate your kind words and are happy to hear you enjoy Hannah's beautiful artwork.

We really appreciate your ongoing support and look forward to sharing many more Wrendale products with you in the future.

Rated 5 out of 5 stars

Five star customer service

Recently purchased items from this site, and having delivery problems with ParcelForce.
I contacted customer service and within an hour they replied, resent my order with a different delivery company. This was then delivered within 28hours.
Amazing customer service, as well as amazing products. Thank you so much

17 October 2025
Unprompted review
Wrendale Designs Ltd logo

Reply from Wrendale Designs Ltd

Thank you for sharing your experience with us. We really do appreciate your kind words and are happy to hear that our customer service has made a positive impression and I will be sure to pass your feedback onto the team.

We really appreciate your ongoing support and look forward to sharing many more Wrendale products with you in the future.

Rated 5 out of 5 stars

Cross body bag

The Dog's Life cross body bag is well made and the design is charming. Spacious enough for all the essentials without being bulky. The customer service from Jill was absolutely second to none. I chanced upon the bag in a little gift boutique on holiday and am so glad I treated myself to it

28 August 2025
Unprompted review
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Reply from Wrendale Designs Ltd

Thank you so much for taking the time to write such a lovely review, the team and especially Jill will be absolutely thrilled to hear your comments. We truly appreciate your support and look forward to serving you again in the future.

Rated 5 out of 5 stars

Just love it all

Beautiful and unique products. Honestly one of my favourite brands out there. If I could buy every item they sell, I would. Please expand to bedding sets! (Duvet covers).

20 August 2025
Unprompted review
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Reply from Wrendale Designs Ltd

Thank you so much for the kind words, it honestly means a lot to us that you have taken the time to write this review. We're so glad you love the collection and feel connected to the products. Expanding into bedding sets is such a great suggestion, and we will definitely pass your comments onto our product design team 💛

Rated 2 out of 5 stars

Made in India!

The patterns are beautiful, they definitely market themselves as luxury items, however the actual quality of the items themselves are often a bit lacking. Unfortunately, all of their china (often partnered with Royal Worcester) are disappointingly made in India.

Royal Worcester and Wrendale desperately need to do better. I can understand the cost necessity on budget items, however their tea sets are sold for a lot of money. This has ruined the British industry which could very well be funded with these luxury goods, presumably the added profit from cheap labour is now just pocketed instead. I will buy my English tea set from British craftsmen, thank you very much.

29 July 2025
Unprompted review
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Reply from Wrendale Designs Ltd

We’re pleased to hear that you appreciate our designs, we pride ourselves on quality and excellence, so your feedback is really important to us.

Our fine china products as you’re aware are made under license by Royal Worcester, and indeed manufactured in India. Producing china of this quality in the UK at a comparable price point is unfortunately extremely challenging, especially when aiming to keep the range accessible while maintaining the level of detail and finish our customers expect. We work closely with Royal Worcester to ensure that every piece meets a high standard of quality.

As you mentioned concerns about quality, we’d appreciate the opportunity to look into this further. If you’re able to share which specific products you have had issues with to info@wrendaledesigns.co.uk, we’d be happy to pass this on to Royal Worcester.

Thank you for sharing your feedback.

Rated 5 out of 5 stars

Flexible and swift staff

Flexible and swift staff, quality products.
We ordered a couple of times already, loved it all.

Once there was a small problem with one of the items, took a photo, got a quick solution, they just sent me a replacement without a question!

Can only recommend

23 July 2025
Unprompted review
Wrendale Designs Ltd logo

Reply from Wrendale Designs Ltd

Thank you for sharing your experience with us. We really do appreciate your kind words and are happy to hear that our customer service and product quality have made a positive impression.

We really appreciate your ongoing support and look forward to sharing many more Wrendale products with you in the future.

Rated 5 out of 5 stars

A bag that made my inner child smile!

⭐️⭐️⭐️⭐️⭐️

I recently bought this beautiful bag from Wrendale Designs, and I can’t stop smiling every time I look at it. The delicate bee design is not only charming, but it also brought out my inner child, there’s something so joyful and whimsical about it.

The quality of the bag exceeded my expectations. The material feels strong and durable, yet soft to the touch, and the stitching is done with care. It’s the kind of bag that makes you feel good just carrying it.

Wrendale’s attention to detail is magical. Every little bee looks like it’s about to buzz off ! It’s clear this brand puts love and creativity into every piece. Thank you for creating designs that spark joy and beauty in everyday life.

Please keep making these delightful products, you've gained a loyal fan!

Warmest thanks,
Fatima Zahra Elbey

1 July 2025
Unprompted review
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Reply from Wrendale Designs Ltd

Thank you so much for your kind words! We’re delighted that you love your new bag. It’s wonderful to hear how much joy it brings you, and we’re so glad the quality and details stood out.

Your support truly means the world to us.

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service. Probably the best I’ve ever received from a retail customer. When you receive such excellent and high customer service, it makes you proud to be a customer of that brand. I’ve loved Wrendale for many years and will continue to be a happy collector of their products. With sincere thanks as well to Ella and Luke who were so helpful and kind

10 June 2025
Unprompted review
Wrendale Designs Ltd logo

Reply from Wrendale Designs Ltd

Thank you so much for your kind words and for taking the time to share your experience with us. We truly appreciate your feedback, and it means the world to hear that our customer service stood out to you.

We'll be sure to pass along your lovely comments to Ella and Luke, they’ll be thrilled to know they made a positive impact.

We’re incredibly grateful for your continued support and hope to keep bringing you joy with many more Wrendale products in the future.

Rated 5 out of 5 stars

Buy direct from company and you'll have no issues.

I want to say firstly that my first experience with this company's products was a mug i bought from amazon which arrived poorly packaged and damaged.

I reached out directly to the company to ask about their packaging and they were kind enough to explain it and assure me that my experience on amazon would not happen directly with them.

So I placed my order and two days later it has arrived. Firstly it is packaged exceptionally well and beautifully. Secondly, the mug arrived in perfect condition, and it is so beautiful. I am so happy. I would highly recommend.

Just as a side note, amazon is really letting you down. If my son didn't have his heart set on this mug, I might not have searched up the company myself and order direct. So I think that how amazon is handling packaging should be looked at.

15 April 2025
Unprompted review
Wrendale Designs Ltd logo

Reply from Wrendale Designs Ltd

Thank you so much for your kind words and for taking the time to share your experience with us.

We’re truly sorry that your initial experience through Amazon was disappointing. This particular product is a Portmeirion item, produced under license using Hannah's artwork. Unfortunately, because it is fulfilled by Portmeirion stockists and shipped via Amazon, we don’t have control over their packaging or handling. That said, we completely understand how important first impressions are.

When you order directly from us, we personally handle the packaging—and we take great pride in ensuring every item is beautifully and securely packed. We’re so pleased to hear that your direct order arrived in perfect condition and that you’re happy with your mug!

Thank you also for your feedback about Amazon. It’s incredibly helpful and we will be sure to raise these concerns with Portmeirion.

We truly appreciate your support, your trust in giving us another chance, and your recommendation—it means the world to us.

Rated 5 out of 5 stars

Beautiful gifts for my birthday

Beautiful gifts for my birthday. The sheep canvas, socks, a gift bag I turned into a picture and a little book mark. Soooo cute. Love Hannahs Items.

12 February 2025
Unprompted review
Wrendale Designs Ltd logo

Reply from Wrendale Designs Ltd

Thank you so much for your thoughtful review! We sincerely appreciate the time and effort you took to share your feedback with us. Your insights are invaluable, and we will be sure to share them with our team.

Rated 5 out of 5 stars

Beautiful designs & good quality products.

I have many items from Wrendale's beautiful designs, their products are lovely quality & range is extensive. The only time I had a minor issue they responded immediately & the customer service was 1st class. Keep doing what your do Wrendale! 🤩

11 February 2025
Unprompted review
Wrendale Designs Ltd logo

Reply from Wrendale Designs Ltd

Please accept out sincerest thanks for taking the time to review our work. Your feedback is invaluable to us, and we truly appreciate the effort you've put into providing it. Rest assured; we will share your review with our team and your ongoing support is invaluable to our success, once again, thank you.

Rated 5 out of 5 stars

Beautiful Cat Notebook

I have a notebook from them, their artworks really stand out from the crowd. The art shines with such warm, cozy and loving vibes. I hope this company will get more recognition.

11 January 2025
Unprompted review
Wrendale Designs Ltd logo

Reply from Wrendale Designs Ltd

Thank you for your thoughtful review. We sincerely appreciate the time and effort you put into sharing your feedback, and we will ensure it is communicated to the team. Your support is invaluable to us, and we are so happy that you are enjoying the products you purchased 🐭

Rated 5 out of 5 stars

Excellent service and products.

Purchased x2 of the latest plush characters to complete our collection (for now) which have arrived and they are absolutely adorable! The website, checkout and delivery were excellent. Used the couriers app to track delivery, the items arrived swiftly and beautifully packaged. Will definitely order again in the future if any further characters are released!

16 January 2025
Unprompted review
Wrendale Designs Ltd logo

Reply from Wrendale Designs Ltd

Thank you for your thoughtful review. We sincerely appreciate the time and effort you put into sharing your feedback, and we will ensure it is communicated to the team. Your support is invaluable to us, and we are so happy that you are enjoying the products you purchased 🐰

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