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WowStoreDirect Reviews 

363
•
TrustScore 4.5 out of 5

4.3

Catering Food and Drink Supplier
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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, reasonable pricing, and very wide range of products available, noting that orders often arrive within a few days. Many people also note that parcels arrive promptly, items are exactly as described, and the overall service feels consistently reliable, helpful, and efficient. However, some people mentioned that deliveries were significantly delayed, sometimes taking several extra days or even several weeks longer than expected. Others experienced frustrating issues with badly damaged packaging, crushed cans, leaking liquid containers, and missing items upon delivery arrival.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many praising the fast and efficient shipping... See more

Product

Reviewers mention ambiguous feedback about product quality and delivery conditions. Some consumers received... See more

Order

People report ambiguous experiences with order fulfillment, reflecting a wide range of differing customer... See more

Service

Reviewers highlight positive aspects of service, noting prompt parcel delivery, excellent product quality,... See more

Quality

Users describe profound disappointment with quality, highlighting how products frequently arrive damaged.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

excellent communication skills from sam in the warehouse , he really went the extra mile , not so good from your nominated carriers DHL , delivery service very poor , waited 5 days for ( for a next d... See more

Company replied

Rated 4 out of 5 stars

Nice hampers but don’t buy them as gifts you dare in advance as some of the products are short dated - Ive bought a few as presents though and my friends have liked them

Rated 5 out of 5 stars

A trust-worthy company. My first order arrived damaged. A case of 24 bottles was dropped in transit. A very soggy box with broken glass arrived. Provided photos of the box and ring-doorbell evidenc... See more

Company replied

Rated 5 out of 5 stars

While in Mahe seychelles i used their services twice.The products i received were excelent meat, fish and groceries inclusive. They are super comunicative and answer any questions within minutes via w... See more

Company replied

Company details

  1. Catering Food and Drink Supplier
  2. Confectionery
  3. Confectionery Wholesaler
  4. Household Goods Wholesaler
  5. Wholesale Food Store

About WowStoreDirect

Written by the company

At WowStoreDirect, we take pride in offering a diverse selection of top-notch products, including our Healthy and Movie Night Wow Boxes.

Our range features delicious snacks, refreshing drinks, essential household items, subscription boxes, and indulgent confectionery.

Enjoy complimentary next-day shipping on orders placed before 1pm, or opt for the convenience of Click & Collect at our warehouse.

Our dedicated team is committed to providing outstanding customer support, ensuring every interaction with us exceeds your expectations.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

363 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(363)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Good customer service

Unfortunately WowStoreDirect entrusted their delivery of my order to Amazon, who failed to deliver my order to me as I requested. Wowstoredirect have acted well in refunding for my order. I hope that they are able to be recompensed by Amazon.

27 March 2025
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Reply from WowStoreDirect

Hi, please send us an email on orders@wowboxme.com to solve this further.

Rated 1 out of 5 stars

cancelled my order without no…

cancelled my order without no communication at all. very dissapointed.

29 March 2025
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Reply from WowStoreDirect

Hi, please send us an email on orders@wowboxme.com to solve this further.

Rated 5 out of 5 stars

Great!

I don’t usually review on trust pilot but just had such a good experience!
Always a bit anxious ordering from a site I’ve never heard of, but looked at the reviews and went for it.
Best priced product I could find anywhere! And next day delivery at no extra cost!
Brilliant service, easy and efficient. Will deffo use again.

28 March 2025
Unprompted review
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Reply from WowStoreDirect

Thank you for shopping with us!

Rated 3 out of 5 stars

Service was alright

Service was alright, disappointed by Ramadan emails trying to advertise sugary sweets considering it is currently Lent in this Christian country.

27 March 2025
Unprompted review
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Reply from WowStoreDirect

Thank you for your feedback. We truly believe that all religions matter and deserve respect. We're sorry to hear that the Ramadan email felt out of place, especially during Lent. We appreciate you bringing this to our attention and will be more mindful of religious observances in the future to ensure we’re being inclusive and respectful to all.

Rated 5 out of 5 stars

Excellent

Easy to order, great communication and next day delivery. Excellent.

7 March 2025
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Reply from WowStoreDirect

Thank you for shopping with us!

Rated 5 out of 5 stars

Very good price

Very good price. Quick delivery and well packaged. What more could you want.

5 March 2025
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Reply from WowStoreDirect

Thank you for shopping with us!

Rated 5 out of 5 stars

Right First Time

First time buy no problem ordering or with the delivery, everything was fantastic. I'll be using WowStoreDirect again, and I will be recommending them to friends and family.

4 March 2025
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Reply from WowStoreDirect

Thank you for shopping with us!

Rated 5 out of 5 stars

The store is fine

The store is fine, but DPD delivery did not come to my door and said that they did and delivered it to the post office. I have video surveillance and they never turned up at my property. DPD are totally useless. I suggest you stop using them.

5 March 2025
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Reply from WowStoreDirect

Thank you for shopping with us! And we will take your feedback into consideration.

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