WowStoreDirect Reviews 

363
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times, reasonable pricing, and very wide range of products available, noting that orders often arrive within a few days. Many people also note that parcels arrive promptly, items are exactly as described, and the overall service feels consistently reliable, helpful, and efficient. However, some people mentioned that deliveries were significantly delayed, sometimes taking several extra days or even several weeks longer than expected. Others experienced frustrating issues with badly damaged packaging, crushed cans, leaking liquid containers, and missing items upon delivery arrival.

What people talk about most

Delivery service

Clients share ambiguous opinions on delivery service, with many praising the fast and efficient shipping... See more

Product

Reviewers mention ambiguous feedback about product quality and delivery conditions. Some consumers received... See more

Order

People report ambiguous experiences with order fulfillment, reflecting a wide range of differing customer... See more

Service

Reviewers highlight positive aspects of service, noting prompt parcel delivery, excellent product quality,... See more

Quality

Users describe profound disappointment with quality, highlighting how products frequently arrive damaged.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

excellent communication skills from sam in the warehouse , he really went the extra mile , not so good from your nominated carriers DHL , delivery service very poor , waited 5 days for ( for a next d... See more

Company replied

Rated 4 out of 5 stars

Nice hampers but don’t buy them as gifts you dare in advance as some of the products are short dated - Ive bought a few as presents though and my friends have liked them

Rated 5 out of 5 stars

A trust-worthy company. My first order arrived damaged. A case of 24 bottles was dropped in transit. A very soggy box with broken glass arrived. Provided photos of the box and ring-doorbell evidenc... See more

Company replied

Rated 5 out of 5 stars

While in Mahe seychelles i used their services twice.The products i received were excelent meat, fish and groceries inclusive. They are super comunicative and answer any questions within minutes via w... See more

Company replied


Company details

  1. Catering Food and Drink Supplier
  2. Confectionery
  3. Confectionery Wholesaler
  4. Household Goods Wholesaler
  5. Wholesale Food Store

About WowStoreDirect

Written by the company

At WowStoreDirect, we take pride in offering a diverse selection of top-notch products, including our Healthy and Movie Night Wow Boxes.

Our range features delicious snacks, refreshing drinks, essential household items, subscription boxes, and indulgent confectionery.

Enjoy complimentary next-day shipping on orders placed before 1pm, or opt for the convenience of Click & Collect at our warehouse.

Our dedicated team is committed to providing outstanding customer support, ensuring every interaction with us exceeds your expectations.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

363 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 53% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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4.3

All reviews

(363)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

4 stars

Only gave 4 star. Has a couple of items I received in a WowBoxMe Mystery Box (I may have worded wrong) I wasn't a fan of, but I gave them to someone else who had them instead. Other than that it was a perfect box and loved everything that I had.

28 May 2025
Unprompted review
WowStoreDirect logo

Reply from WowStoreDirect

Thank you!

Rated 5 out of 5 stars

Happy days ny…

I liked ordering from this company because the whole order went so well. The biscuits came so quickly. They are delicious too mmmmmm. I'll definitely be buying from them again.

23 May 2025
WowStoreDirect logo

Reply from WowStoreDirect

Thank you!

Rated 5 out of 5 stars

First time using them absolutely…

First time using them absolutely fantastic from start to finish
Fast delivery using dpd with 1 hour time slot unlike others I’ve used and had to wait in all day
I would not hesitate to use this company again manny thanks Barry 5*****

29 May 2025
Unprompted review
WowStoreDirect logo

Reply from WowStoreDirect

Thank you!

Rated 5 out of 5 stars

Wowboxme Website

It's an easy to use website. Informative regarding the product, plus quick delivery.

21 May 2025
WowStoreDirect logo

Reply from WowStoreDirect

Thank you!

Rated 1 out of 5 stars

Avoid this retailer

I ordered a bulk pack of 18 Digestive 360grams biscuits. Delivery mid May but they all expire in June . Just 2 weeks expiry . I don’t think any online retailer would do that!

Update 27 May 2025
No one has contacted me with regards to this order . You could have easily responded to my feedback here regarding the expiry if you so wished to !

12 May 2025
WowStoreDirect logo

Reply from WowStoreDirect

Hi Ahmed,

We're sorry to hear about your recent experience.

We made several attempts to resolve the issue, but unfortunately, we weren’t able to move forward as we didn’t receive the necessary cooperation. That said, if you still need assistance, we're here and happy to help just let us know.

Thanks,
WowBoxMe Team

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