Worthpoint Reviews 413

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2.4

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I didn't even sign up because of terrible , RUDE customer service . I had to call because the pages were locked in to payment only trying to force me to pay over $440 for a 1 yr membership that I coul... See more

DO NOT USE! They offer a one month free trial but require credit card detials and then charge you even after the subscription is cancelled. Confirmed cancellation via their web portal and aske... See more

Company replied

Their website is legitimate & you can see past sale prices on art with descriptions just as advertised, but their 7 day or 7 views being free isn't real. As soon as you pay for the subscription they c... See more

Company replied

Worthpoint, after their new version of the app rolled out, is basically worthless. The new app is horrible. Doesn't work with biometrics, login doesn't work right half the time, which leads to Worthpo... See more

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Company details

Association or Organization

Written by the company

WorthPoint - A community dedicated to antiques, collectibles, memorabilia, and the valuation of rare items. Research and get appraisals for your antiques, collectibles, memorabilia, art, and more. What’s it Worth?

Contact info

5 Concourse Pkwy, 30328, Atlanta, United States
877-481-5750
support@worthpoint.com
www.worthpoint.com

2.4

Poor

413 reviews

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1-star

Replied to 88% of negative reviews

Typically replies within 1 week

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Mar 10, 2022

Respects the client

I recently signed up for a Worthpoint subscription. Along with some questions and a subscription payment issue, I e-mailed their customer support.
My experience was excellent. I received a reply soonafter I sent my e-mail and my payment issue was resolved efficiently and quickly.
Based on this experience and the information I am finding within Worthpoint, I would highly recommend this online company.

10 March 2022

Unprompted review

Reply from Worthpoint

Mar 21, 2022

Hi JL,

Thanks for your review! We’re delighted you had a great experience with us and appreciate your feedback. We look forward to working with you in the future.

Thanks!
WorthPoint Team
877-481-5750
Support@WorthPoint.com

Mar 3, 2022

Basically they don't care about service at all

WorthPoint is an unethical company which lures people in on a trial 7 days (fine in itself), but continues to bill you without any communications. I rely on my emails to tell me I'm subscribed or even renewing a year later, and they claim to send these but either don't, or likely they engineer them to go to people's junk mail. I know that because they engineer their T&Cs to not do this. When you raise this with them they do nothing.

Unethical, unhelpful customer services and one to just avoid. It's unfortunate I have to give them 1 star.

3 March 2022

Unprompted review

Reply from Worthpoint

Mar 31, 2022

Hello Holly,

We thank you for your input and apologize that you didn’t have a better experience with us. We found that a subscription associated with the account was created on 6/4/2019. Each new subscription provides a free trial, which is 7 lookups or 7 days, whichever comes first. Each subscriber receives a “Welcome to WorthPoint” email which outlines what service is provided, and also presents information on our billing cycles, subscription details, and cancellation directions. The Welcome email for sxxxxxxxxxt@lxxe.ca was sent on 6/4/2019 as well.

We are always happy to provide invoices at our subscriber’s request. We’re available via email at support@WorthPoint.com, our “Contact Us” form on the site, or by calling our team at 877-481-5750. We canceled the subscription at your email request on 2/28/22, and provided a refund. We’re always available to assist if you have any additional questions, so please don’t hesitate to contact us.

WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750

Feb 24, 2022

Worthpoint is a total waste of money…

Worthpoint is a total waste of money everything is already available on the web for free. There is no free trial! Try it and see if you doubt me. Ebay advanced search is much better and it is free. Most information is copied from Ebay past auctions etc you can go Ebay advanced and see all this for free. Just try it and or Google history as well.

24 February 2022

Unprompted review

Reply from Worthpoint

Apr 5, 2022

HI there,

Thanks for leaving your review with WorthPoint. We appreciate your feedback. With over 300 sources of data partners, we are continually onboarding new resources.

We actively pursue new partners all the time and typically add, on average, eight million new pieces of data each month. We encourage you to stay tuned to WorthPoint updates as we build increased data and engage with more partners. We thank you again for your review and look forward to assisting you if you need any help in the future.

Thanks,
The WorthPoint Team
Support@WorthPoint.com

Feb 11, 2022

Terrible

Terrible. I started the free subscription and it wouldn't even let me look up the price of the items unless i upgraded to paying. Whats the point of the subscription then if i cant even try it! And when I tried to cancel the subscription theres no button to cancel! It says theres a button but its not on my subscription tab. I tried with my mobile and pc. I guess i got to call the bank now... what a hassle!!! This is cutting into my work time and im extreamly frustrated!

11 February 2022

Unprompted review

Reply from Worthpoint

Feb 28, 2022

Hi Greg,

We thank you for leaving your review and feedback. We understand your frustration and appreciate the opportunity to help clear things up. Our free trial provides 7 lookups or 7 days, whichever comes first. The free trial is provided with all three of our subscriptions. Our “Value It” subscription enables users to view our Price Guide database of over 500 million listings, the “Research It” provides access to our library and extensive research, and the “All Access” subscription combines both our research and price history together. Depending on what subscription was initiated, users can sometimes subscribe to the research only subscription, rather than an option that provides access to view prices in the Price Guide.

We’re happy to get to the bottom of any challenges that you experienced while using WorthPoint. Please feel free to contact our customer care team. We’re always here to help.

WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750

Jan 22, 2022

Customer service was prompt and perfect.

I tried Worthpoint for 1 year. I enjoyed the articles but found the pricing element did not meet my requirements in the UK. For more US centric people I imagine this site is perfect! I did not want to renew due to lack of use, lack of info for my requirements, and lack of money. The customer service team arranged a refund and cancelled my subscription without need of a phone all or extensive questions. I highly recommend this company for their customer service articles and location relevant info.

22 January 2022

Unprompted review

Reply from Worthpoint

Feb 28, 2022

Hello Siobhan,

Thank you so much for your review and business. We appreciate your honest feedback and are happy to know you enjoyed our services. Our customer care is important to us, and we are thrilled that you were taken care of quickly. We look forward to assisting you in the future if you need us..

Thanks again!
WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750

Jan 7, 2022

HOW TO SCAM THE BIG GUYS

Worthpoint is a site with no services or products but it is nevertheless able to siphon off funds from all the multinational credit card companies, Citi in my case.
I was issued a new card and had the charges reversed with ease, but it will only be a matter of time before WP finds a new entry into this account too. Citi is not exercising due diligence in online "commerce" and this site will probably thrive thanks to card issuers' negligent approach.

7 January 2022

Unprompted review

Reply from Worthpoint

Jan 14, 2022

Hi Richard,

We thank you for your review, and we apologize you didn’t have a better experience with us. WorthPoint is a subscription service that provides our users with the tools to help determine what their items could be worth by providing an extensive database of pricing history and research.

If an account or subscription was created and you would like for it to cease, please feel free to contact our team. We’ll be happy to assist you with any questions or cancellations.

Sincerely,
The WorthPoint Team
support@worthpoint.com
(877) 481-5750

Dec 16, 2021

I had found out I received a charge of…

I had found out I received a charge of almost 500 dollars and immediately called my bank which was NO HELP WHATS SO EVER! I decided to do what I really didn’t want to which was contact worthpoint directly. I was helped by rep CATHERINE. Omg was she an angel ! Especially right now with us needing every penny possible for the holidays, she immediately helped me and did what not even my bank could do. She immediately gave me a refund and helped me soo quickly with no questions asked. I had no clue I had even been subscribed to the annual account. I was immediately given a refund with such a sweet kind service that made me want to cry! She was just amazing ! Thank you sooo Much miss CATHERINE I WISH you and your family NOTHING BUT THE BEST AND HAPPY HOLIDAYS ! Thank you SO VERY MUCH!

16 December 2021

Unprompted review

Reply from Worthpoint

Jan 6, 2022

Hi there,

Thank you so much for taking the time out of your busy holiday season to leave us your review! We appreciate your feedback and business with us. We understand we get busy and forget cancellations, so we’re always here to help if you need us. We hope you had a fantastic holiday season!

Thanks!
WorthPoint Team
Support@WorthPoint.com
877-481-5750

Dec 16, 2021

Best customer service I’ve had in my…

Best customer service I’ve had in my life. Would by the rep a beer if I could. Thanks again!!

16 December 2021

Unprompted review

Reply from Worthpoint

Jan 6, 2022

Hi Jon,
Thanks so much for taking time out of your busy day to let us know how we’re doing. We strive to make things easy for our users, and appreciate you letting us know how we are doing. Thank you for your business and we’re always happy to help if you need us again.

Thanks!
WorthPoint Team
Support@WorthPoint.com
877-481-5750

Dec 7, 2021

Since my annual subscription had…

Since my annual subscription had expired, I needed assistance with changing my email address for a new account and starting a 7-day free trial for the premium subscription. Catherine, who answered my call, was very polite and took the time to set up my new account, so I could start exploring and researching again immediately. I really appreciated her assistance and professionalism!

7 December 2021

Unprompted review

Reply from Worthpoint

Jan 6, 2022

Hi Andrea,

Thank you so much for leaving us your review with us! We appreciate your business and feedback. We’re delighted that you had a great experience with us, and look forward to helping you with your research in the future. Thanks again!

WorthPoint Team
Support@WorthPoint.com

Dec 5, 2021

No customer service

No customer service. They behave like they hate their customers. Constant harassment, selling your info, spam. They take automatic payments 2 months in advance so if you want to cancel, the following month has already been paid but they cancel service so steal a months' subscription. They conduct their business like shysters, which pretty much tells you what they think of their 'service'.

5 December 2021

Unprompted review

Reply from Worthpoint

Updated Jan 6, 2022

Hello Bev,

We thank you for your review. We’re sorry that you didn’t have a great experience with us, and we hope that we can clear things up. We see that you subscribed to WorthPoint’s Price Guide on 8/14/21 with the email address rxxxxxxxxxxxxxs@yahoo.com. The Price Guide subscription provides a free trial, which is 7 lookups, or 7 days, whichever comes first. The monthly subscription was activated on 8/21/21, and we see that you were able to cancel your subscription on 11/19/21. We have provided a refund of the most recent transaction for your troubles.

WorthPoint values our subscribers’ privacy, and does not sell any of our users’ information. If you do not wish to receive any update or newsletter emails, you can always click “unsubscribe” at the bottom of any of our emails, as we are happy to stop them. Our customer care response is important to us, and we want to be sure if any request sent was unanswered, please forward the information to support@WorthPoint.com.

Thanks!
WorthPoint Team
Support@WorthPoint.com
877-481-5750

Nov 19, 2021

Real people answer the phone. Like recent & historical info.

My credit card was compromised and my payment did not go through. The lady who helped me took care of the problem immediately and was very pleasant. I got to speak to a REAL PERSON.
I like to check on the value of things and appreciate having a place to go that tells what items are actually selling for, not just what people hope they can sell them for. Gives recent sales prices which are more realistic than sales from years ago.

19 November 2021

Unprompted review

Reply from Worthpoint

Nov 30, 2021

Hello Irene,

Thanks for your kind words! We appreciate the time you took to let us know about your experience with us. We love being real humans! We think it’s the best part about taking care of our subscribers. Thank you for your continued business with us. It’s great to hear our customers’ experiences with us and their ability to find great research and sales information. We look forward to our continued service with you, and as always, our team is here to assist you.

WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750

Nov 17, 2021

Research on Worthpoint

I've always had good experiences with Worthpoint. The people they hire are very knowledgable and listen to what you need. The research I do on Worthpoint is on point with current prices. My father and mother in law collected a lot of unique items and 90% of the time I can find it on Worthpoint.

17 November 2021

Unprompted review

Reply from Worthpoint

Nov 30, 2021

Hi Kathleen,
Thanks for the kudos! We appreciate the time you took to let us know how much you are enjoying the services. It’s great to hear that we can provide you with a guide to help navigate through your collections. We’re always here if you need us.

WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750

Nov 16, 2021

Great service

Great service, very helpful and friendly. Thank you

16 November 2021

Unprompted review

Reply from Worthpoint

Nov 30, 2021

Hi Amy,

Thanks for your review! We appreciate your continued business with us and we wish you the best of luck in all of your future finds.

WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750

Nov 15, 2021

I've never heard of site or been on it

I've never heard of site or been on it. They have been charging me since march almost 50$ per month. Crazy. Ive ready thy are greedy with refunds and hard to deal with. I messaged a month ago on site with no response. And surprise. Another charge. U offer low to no cost service to people but charge them out the butt for their service. Many people pay months with 1 Refund. They obviously are making profit without doing $hyt or services being used. It's a joke

15 November 2021

Unprompted review

Reply from Worthpoint

Nov 30, 2021

Hello Babsz,

We’re happy to assist you with your issues and we thank you for your review. We can not seem to find a subscription under your name. Please contact us via email support@WorthPoint.com, or phone 877-481-5750 so that we can investigate your case. Please know that our customer response is important to us, so please don’t hesitate to share with us any feedback or dates associated with your account so that we can research your email experience immediately.

WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750

Nov 12, 2021

You folks scanned me out of $77.73.

I searched Google for a product and your site came up as having listing knowledge. This turned out to be totally false.

I accepted the trial to see what your site was about and to find the product.

Your site had no actual info on the product. And I had to fight to get help. I want a refund.

If I could give Negative Star, I would. You folks should be ashamed of yourself stealing from people. You will rot in hell!

15 October 2021

Unprompted review

Reply from Worthpoint

Nov 18, 2021

Hello Peter,

Thank you for your review. We’re sorry that you didn’t have a better experience with us. It looks like an account was created with your email address on 2/26/21. The subscription created provided a free trial, which is 7 lookups or 7 days, whichever comes first. The service provides users access to the Price Guide, which contains digital research for books, sports memorabilia, art, and more.

Once the free trial is complete, a subscription is activated. The subscription associated with your account was activated on 3/5/21. It was billed monthly until its cancellation 5/7/21, when we received an email that requested an explanation of the charges on 5/6/21. We cancelled the monthly subscription and provided an explanation of the charges via email on 5/7/21. We received an additional inquiry on 10/15/21, and provided a one time refund via a call with our customer care team on 10/18/21. We apologize for any confusion experienced and we are always happy to assist if you have any additional questions.

WorthPoint Customer Care Team
Support@WorthPoint.com
877.481.5750

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