Worcester Bosch Reviews 

51,541
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 3,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional engineers who arrive promptly, work efficiently, explain the appliance controls clearly, and always leave the home tidy. Consumers note that the modern heating systems are exceptionally quiet, highly energy-efficient, and deliver reliable warmth throughout the entire house. Some people were dissatisfied with trying to figure out the boiler controls and independently adjusting the daily on and off schedule times. A few reviewers also mentioned receiving automated follow-up messages at odd hours or experiencing noticeable communication delays regarding scheduled maintenance visits.

What people talk about most

Service

Customers had positive experiences with service, highlighting efficient boiler installations and prompt... See more

Product

People report positive experiences with product, highlighting that the heating systems are reliable, quiet,... See more

Staff

Customers consistently note positive experiences with staff, highlighting that engineers and support team... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the reliable... See more

User experience

Consumers find the user experience to be very positive and straightforward. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My plumber recommended my Worcester Bosch boiler, the fitting was seamless and runs perfectly. It even goes through it's own problem solving and just tells me if the water needs to be topped up, which... See more

Rated 5 out of 5 stars

Brilliant experience all round. Worcester Bosch kept us informed from start to finish. Dinsdale Plumbing and Heating technicians operating as the Worcester Bosch approved installer were prompt, polite... See more

Rated 5 out of 5 stars

Every year my boiler is serviced and each time the gas engineer conducts a very professional job. From the pre phonecall to make me aware of their time of arrival, to the friendliness at my front... See more

Rated 5 out of 5 stars

Cameron the engineer attended promptly on the date agreed. We had been without hot water and he immediately analysed the problem as requiring a new pump. He conducted further checks as he wasn't total... See more


Company details

  1. Boiler Manufacturer
  2. Boiler Supplier
  3. Boiler and Heating Service

Written by the company

Millions of people across the UK rely on Worcester for their heating and hot water. Our reputation amongst the installation trade is second to none and we are backed up by market leading customer service and fantastic guarantees. Products: Greenstar Gas and Oil boilers, Greenstore Cylinders, Bosch EasyControl, smart controller and Sense controls Renewable technologies including Greensource air to water Heatpumps, Compress Hybrid 7000iAW and Greenskies solar thermal.

Worcester Greenstar Gas and Oil Boilers

Written by the company

Worcester Bosch Quiet Mark certified
We’ve worked hard on continuously innovating and improving our products, and we’ve made great strides in ensuring our boilers are quieter now than ever before. We’re thrilled to announce that we are now Quiet Mark certified for a number of our boilers. By choosing quieter technology a serene backdrop can be created to rebalance well-being at home, work and in every living space.
Royal Warrant Holders
Worcester are proud holders of a Royal Warrant
Have a quick question?
Visit www.worcester-bosch.co.uk/support to chat with one of our specialist Customer Care advisors over Live Chat.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

52K reviews

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4.6

All reviews

(51,541)

3,048 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

It’s a boiler

It’s a boiler, it sits in the cupboard with the pegs and toaster, we turn the hot tap on and it works, we put the heating on and it works I think it’s happy sharing a cupboard with the pegs and toaster, sometimes it wakes the pegs up when there having a sleep 😴, I feel bad now I’ve never told it it’s doing such a good job, maybe I’ll go and tell it. I might give it a name, Wendy is a good name, I’ll call it Wendy.

20 July 2026
Rated 5 out of 5 stars

I can’t fault our Worcester Bosch…

I can’t fault our Worcester Bosch Boiler it’s the most effective trustworthy energy efficiency boiler I’ve ever had installed. I am more than happy with my purchase as I bought it through a company named Heatable and was able to budget by paying for my boiler in instalments each month at 0% for two years, this was a convenient way of affording a large payment when our old boiler had to be replaced on top of Christmas. The boiler is so quiet you can’t even hear it which is brilliant as my older two boilers were extremely noisy. I had a up to date thermostat installed with it as it comes with the new boiler. I would definitely recommend this model to anyone as I having nothing negative to say about it and everything is positive.

20 July 2026
Rated 4 out of 5 stars

It’s a top boiler

It’s a top boiler. Works really well in my maisonette. My only problem was when I called the company that fitted it to come do the annual maintenance they did show up.

20 July 2026
Rated 5 out of 5 stars

Great service - Mark Strutt

Good booking service and able to come out within 2 days for our boiler that had stopped working. Mark came out and was amazing, really kept us informed, worked hard, tidied better than any tradesman we’ve had and he had a uni student with him who he was really great with. Got the problem fixed after working hard at it for several hours. Excellent service, thanks mark and Bosch.

23 July 2026
Unprompted review
Rated 5 out of 5 stars

My plumber recommended my Worcester…

My plumber recommended my Worcester Bosch boiler, the fitting was seamless and runs perfectly. It even goes through it's own problem solving and just tells me if the water needs to be topped up, which is an easy process. I've had WB boiler before but this one out performs all others.

20 July 2026
Rated 5 out of 5 stars

Boiler Replacement

Our service engineer determined the fault and explained about the Fast Track Team at Worcester Bosch. I used the fast track service and the Fast Track team took over and arranged for an installation engineer to attend quickly, and install a new boiler in under a day. A great service all round with many thanks to Laurence from Worcester Bosch Fast Track team and Ryan from RKL Plumbing & Heating.

11 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service overall

Great service overall, very easy to track your order.

Big thanks to the Fast Track team who provided detailed guidance and information regarding the order

20 July 2026
Unprompted review
Rated 5 out of 5 stars

Worcester external oil boiler performs…

Worcester external oil boiler performs well. It is more economical and quieter than the boiler it replaced. Installation was carried out speedily and very efficiently by Morgan's of Oswestry. They have since serviced the boiler. I would recommend this boiler to anyone.

20 July 2026

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