Worcester Bosch Reviews 

51,541
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 3,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional engineers who arrive promptly, work efficiently, explain the appliance controls clearly, and always leave the home tidy. Consumers note that the modern heating systems are exceptionally quiet, highly energy-efficient, and deliver reliable warmth throughout the entire house. Some people were dissatisfied with trying to figure out the boiler controls and independently adjusting the daily on and off schedule times. A few reviewers also mentioned receiving automated follow-up messages at odd hours or experiencing noticeable communication delays regarding scheduled maintenance visits.

What people talk about most

Service

Customers had positive experiences with service, highlighting efficient boiler installations and prompt... See more

Product

People report positive experiences with product, highlighting that the heating systems are reliable, quiet,... See more

Staff

Customers consistently note positive experiences with staff, highlighting that engineers and support team... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the reliable... See more

User experience

Consumers find the user experience to be very positive and straightforward. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My plumber recommended my Worcester Bosch boiler, the fitting was seamless and runs perfectly. It even goes through it's own problem solving and just tells me if the water needs to be topped up, which... See more

Rated 5 out of 5 stars

Brilliant experience all round. Worcester Bosch kept us informed from start to finish. Dinsdale Plumbing and Heating technicians operating as the Worcester Bosch approved installer were prompt, polite... See more

Rated 5 out of 5 stars

Every year my boiler is serviced and each time the gas engineer conducts a very professional job. From the pre phonecall to make me aware of their time of arrival, to the friendliness at my front... See more

Rated 5 out of 5 stars

Cameron the engineer attended promptly on the date agreed. We had been without hot water and he immediately analysed the problem as requiring a new pump. He conducted further checks as he wasn't total... See more


Company details

  1. Boiler Manufacturer
  2. Boiler Supplier
  3. Boiler and Heating Service

Written by the company

Millions of people across the UK rely on Worcester for their heating and hot water. Our reputation amongst the installation trade is second to none and we are backed up by market leading customer service and fantastic guarantees. Products: Greenstar Gas and Oil boilers, Greenstore Cylinders, Bosch EasyControl, smart controller and Sense controls Renewable technologies including Greensource air to water Heatpumps, Compress Hybrid 7000iAW and Greenskies solar thermal.

Worcester Greenstar Gas and Oil Boilers

Written by the company

Worcester Bosch Quiet Mark certified
We’ve worked hard on continuously innovating and improving our products, and we’ve made great strides in ensuring our boilers are quieter now than ever before. We’re thrilled to announce that we are now Quiet Mark certified for a number of our boilers. By choosing quieter technology a serene backdrop can be created to rebalance well-being at home, work and in every living space.
Royal Warrant Holders
Worcester are proud holders of a Royal Warrant
Have a quick question?
Visit www.worcester-bosch.co.uk/support to chat with one of our specialist Customer Care advisors over Live Chat.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

52K reviews

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4.6

All reviews

(51,541)

3,048 reviews in the last 12 months

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Rated 5 out of 5 stars

Another positive Worcester Bosch service visit

Friendly, helpful engineer who explained everything very well to me.,
Service very thorough covering issues that I had identified and resolving them fully.
This is the second time that I have used a genuine Worcester Bosch engineer and they are so much better than other heating engineers that I have experienced over the years. It’s worth that bit extra you pay.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Your Engineer : Andy (S7AC)

Your Engineer, Andy (S7AC), was on time, very polite, professional, knowledgeable and friendly. He did an excellent job by diagnosing the problem with our boiler in no time and remedy the problem very quickly and thoroughly.
He left the place very clean and tidy and fully explained everything to me before he leaves.
I believe he is an asset to your company.

Mohammad Bidad

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Service engineer arrived promptly after…

Service engineer Reece arrived promptly after calling me to indicate an ETA for the annual service. Friendly and courteous engineer. Left the area clean and tidy. My boiler is 21 years old and never misses a beat. Shows the value of regular servicing from Worcester.

4 August 2026
Unprompted review
Rated 5 out of 5 stars

Hot water issue and service

Mr Matt White engineer came today, to inspect and repair a problem with the hot water. It turned out this was the installer’s fault and the boiler has not been linked correctly. Matt came round on time, has done all the work in good time and gave us all the advise we needed! Five star service, thank you!

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Boiler setvice

Had Kieran service our boiler today
Very polite, helpful and efficient
A pleasure to have had him working here
Strongly recommended

3 August 2026
Unprompted review
Rated 5 out of 5 stars

Yearly boiler service

Every year my boiler is serviced and each time the gas engineer conducts a very professional job.
From the pre phonecall to make me aware of their time of arrival, to the friendliness at my front door, to enquiring if all has been well with my boiler, to checking and carrying out work (if any) making sure they tidy up behind themselves and lastly, explaining what checks and work has been carried out.
James, your engineer, has carried out these services over consecutive years and he is an absolute credit to the company.
Cannot fault the process from start to finish.
Thank you

31 July 2026
Unprompted review
Rated 5 out of 5 stars

Great engineer, real credit to Worcester

We are an Accredited Installer over in Dunfermline and Scott has been out to a couple of our jobs now. Both times he was spot on. Turned up when he said he would, found the fault quickly, worked clean and actually explained what was going on rather than just fixing it and disappearing.

He went further than he needed to on both visits to make sure the customer was properly sorted. Our customers noticed too, which tells you a lot. Five stars, no hesitation.

The Heat Network Ltd,

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent call out repair

The Engineer was excellent with his communication and explaining the various tests. He was extremely thorough checking & correcting the issues I raised with him. Excellent call out.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Arrived next day

Arrived next day, problem sorted quickly. Very pleasant engineer and took the time to explain everything.

24 July 2026
Unprompted review
Rated 5 out of 5 stars

The engineer was polite

The engineer was polite, helpful and willing to answer the numerous questions I had for him.
We are moving home and he was very, very helpful about what was involved with the service contract we have.

30 July 2026
Unprompted review

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