Worcester Bosch Reviews 

51,542
TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 3,289 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional engineers who arrive promptly, work efficiently, explain the appliance controls clearly, and always leave the home tidy. Consumers note that the modern heating systems are exceptionally quiet, highly energy-efficient, and deliver reliable warmth throughout the entire house. Some people were dissatisfied with trying to figure out the boiler controls and independently adjusting the daily on and off schedule times. A few reviewers also mentioned receiving automated follow-up messages at odd hours or experiencing noticeable communication delays regarding scheduled maintenance visits.

What people talk about most

Service

Customers had positive experiences with service, highlighting efficient boiler installations and prompt... See more

Product

People report positive experiences with product, highlighting that the heating systems are reliable, quiet,... See more

Staff

Customers consistently note positive experiences with staff, highlighting that engineers and support team... See more

Quality

Reviewers highlight positive aspects of quality, expressing strong satisfaction with the reliable... See more

User experience

Consumers find the user experience to be very positive and straightforward. Reviewers frequently highlight... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My plumber recommended my Worcester Bosch boiler, the fitting was seamless and runs perfectly. It even goes through it's own problem solving and just tells me if the water needs to be topped up, which... See more

Rated 5 out of 5 stars

Brilliant experience all round. Worcester Bosch kept us informed from start to finish. Dinsdale Plumbing and Heating technicians operating as the Worcester Bosch approved installer were prompt, polite... See more

Rated 5 out of 5 stars

Every year my boiler is serviced and each time the gas engineer conducts a very professional job. From the pre phonecall to make me aware of their time of arrival, to the friendliness at my front... See more

Rated 5 out of 5 stars

Cameron the engineer attended promptly on the date agreed. We had been without hot water and he immediately analysed the problem as requiring a new pump. He conducted further checks as he wasn't total... See more


Company details

  1. Boiler Manufacturer
  2. Boiler Supplier
  3. Boiler and Heating Service

Written by the company

Millions of people across the UK rely on Worcester for their heating and hot water. Our reputation amongst the installation trade is second to none and we are backed up by market leading customer service and fantastic guarantees. Products: Greenstar Gas and Oil boilers, Greenstore Cylinders, Bosch EasyControl, smart controller and Sense controls Renewable technologies including Greensource air to water Heatpumps, Compress Hybrid 7000iAW and Greenskies solar thermal.

Worcester Greenstar Gas and Oil Boilers

Written by the company

Worcester Bosch Quiet Mark certified
We’ve worked hard on continuously innovating and improving our products, and we’ve made great strides in ensuring our boilers are quieter now than ever before. We’re thrilled to announce that we are now Quiet Mark certified for a number of our boilers. By choosing quieter technology a serene backdrop can be created to rebalance well-being at home, work and in every living space.
Royal Warrant Holders
Worcester are proud holders of a Royal Warrant
Have a quick question?
Visit www.worcester-bosch.co.uk/support to chat with one of our specialist Customer Care advisors over Live Chat.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

52K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(51,542)

3,052 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Worcester boiler 4000 25kw (7 years warranty)

Had a Worcester 4000 25kw (7 years warranty) boiler fitted at my dad house and has been an outstanding upgrade for his home. The build quality feels premium, the system runs quietly, and the heating performance is consistently strong. What stands out most is the efficiency — it warms the house quickly while keeping energy usage impressively low, which is a real win for both comfort and running costs.

The controls are intuitive, making it easy to adjust temperatures or switch modes without any hassle. Even during the colder months, the boiler delivers steady heat and hot water without fluctuation. It’s clear the engineering behind it is top‑tier.

Overall, Worcester Bosch delivers exactly what you want from a boiler: reliability, efficiency, and peace of mind. It’s a brand I’d confidently recommend to anyone looking for a long‑lasting, dependable heating solution.

8 January 2026
Rated 5 out of 5 stars

The boiler was trouble free for the…

The boiler was trouble free for the time we had with it , we had a service at the 6 month point even though it was a 12 month requirement only , we have now moved house , but were pleased with all aspects
and hope the new owners are pleased with it too .

20 July 2026
Rated 5 out of 5 stars

As part of our ongoing boiler service…

As part of our ongoing boiler service plan, Company contacted us for our annual service. Kept informed of engineer expected time of arrival by text and phone. Engineer, James Reference S6JM was professional, knowledgeable and worked in a really tidy manner. As boiler is in a wardrobe on grand children’s bedroom, crucial that it’s safe. James advised us on siting the CO detector/ monitor in the safest most efficient place. He also advised us on more economic use of the boiler. James went above and beyond the norm thus delivering a five star customer experience! Thank you.

20 July 2026
Unprompted review
Rated 5 out of 5 stars

I had the boiler installed nearly 2…

I had the boiler installed nearly 2 years ago now and it has been brilliant. I have had it set for 'on' all the time during the winter and it kept the house warm without coming on too often. I would recommend the boiler to anyone. it is very reliable.

20 July 2026
Rated 3 out of 5 stars

The panel rattle's

The panel rattle's

20 July 2026
Worcester Bosch logo

Reply from Worcester Bosch

Good afternoon,
Thank you for taking the time to leave us a review. We sincerely apologise for any dissatisfaction you may have experienced.
We want to address your concerns and ensure your satisfaction. To further discuss your specific concerns, a member of our dedicated Customer Relations team has reached out to you via email. They will be more than happy to assist you and find a resolution that meets your expectations.
Thank you for bringing this matter to our attention, and we appreciate your patience as we work towards resolving any issues you may have encountered.
Kind Regards,
Worcester Bosch

Rated 5 out of 5 stars

Great company and service

The engineers was very polite , arrived on time , installed the boiler and clean up behind himself , very satisfied with the boiler and company , and engineer , would recommend to be anyone to use this company

20 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look