Have bought Woolovers for years and never had any problems with sizing or quality. Now suddenly I buy EXACTLY the same size and same style and it's two sizes too big. Also the quality seems worse.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Still waiting on a refund for a garment returned as wrong size Parcel delivered to me 11 October. Returned 14 October via Aust post R33419000621221710066. Delivered to their PO Box 17 October.... See more
I bought this on a next day delivery as I needed it for the weekend. Excellent service. This is an exceptionally light knit cardigan, suspect too light weight to be in any way practical but there i... See more
I bought 2 lambswool and merino jumpers in November 23. Both have pilled badly. I have a black one - same specs several years old , much better quality. I complained to Customer Service and incl... See more
Company details
Information provided by various external sources
All-natural, all-affordable knitwear specialists. Lovers of superb, all-day, every day style, we keep it real for you. Be inspired by our wonderful yarns, wearable styles and fantastic website.
Contact info
WoolOvers House, Victoria Gardens, RH15 9NB, Burgess Hill, United Kingdom
- +61 2 8607 8687 (Local rate) / +44 1444 870970 (International)
- info@woolovers.com
- www.woolovers.com.au
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Woolovers is an excellent company, great prices and beautiful jumpers.
I have bought a lot of jumpers and cardigans for myself and family. I have recommended Woolovers to my friends too. We are all thrilled with Woolovers, the service is excellent, the range of materials and colours is brilliant. I cannot recommend Woolovers too highly and I am very happy with 100% of my purchases.
Quality products
Excellent product. I think they inform the customer well. I think the more they can comment on the different types of wool the better.
Very happy
Woolovers have a huge range of products; great variety in colours; easy to use website; excellent pricing; very quick delivery - can only recommend.
Very happy with Woolovers.
They have a lovely range of quality cardigans and other knitted garments. They are very easy to deal with. Mostly I have bought cardigans as the quality is excellent and the price more than reasonable. I have bought some things which I have sent back as the fit or style has not been right for me.
I am short; only five feet two inches tall and now that I am older I am plump. I like some of the unisex garments but they are too big and too long in the sleeves and too long in the body. Some other garments have not been right for me but almost all the cardigans have been great.
They would really clean up if they had a range suitable for short women up to size 18-20 at least. Short women don't get any wider in the shoulders, bigger in the neck and upper chest, or longer in the arms as they get older. They just get rounder as they age and commercial clothing is all wrong for them.
They could charge the same price but use less fabric. The clothing needs to be correctly designed as short women generally have narrow shoulders, are shorter to the waist, are shorter from the shoulder to the elbow and smaller in the upper chest than tall women.
great products and service
Am here in Australia and have recently received my second order. Very happy with the products and they were delivered within ten days. Have recommended the company to others. Wonderful!
Classic natural fibers knit at a great price
I am now a Woolover fan and all year around I love wearing those super comfortable , war, and breathable garments !
I can t wait for more designs and love the specials too
thank you
Non arrival of jumper
I ordered a cardigan on 17th July. It is now 6th August and stil no sign of the parcel arriving. Seems a lengthy time compared to my previous orders
British wool
Fantastic, I purchased jumper and cardigan so warm. Ordered wrong size had no problem with exchange and fast service.
I would highly recommend Woolovers.
Very satisfied
I live in Australia and was super pleased with the speed that my order arrived. The packaging was good and the items all fitted perfectly. I would certainly recommend Woolovers to anyone ordering from abroad.
service a little slow, but otherwise good.
The item was pure lambswool, and although of good quality, it is itchier than I had expected from pure lambswool.
The delivery was slower than expected so I could not take the jumper on holidays with Me.
Excellent - Can't wait to place another order!
Was blown away by the ease, accuracy and speedy delivery of the product. Thanks for a really efficient, easy to use and incredibly user friendly website. Will be placing another order shortly.
A+ for everything
I placed my order on a Sunday afternoon and received all my products the next Friday all beautiful quality and perfect fit for each member of the family. This is the second time I have bought from woolovers and will continue to do so as there product is excellent quality and considerably cheaper than what I can get in Australia
Great service a little disappointed though
I have purchased the same items twice now, first time the garment was a small and it was too short so I tried a medium it has arrived and it is no bigger that the small and both are short in length. I'm only short so there should not have been an issue but I'm a little disappointed in sizing.
Margie
Australia
Good service, mixed quality
I ordered two jumpers, both cashmere mixes. One was fine but the second one was surprising light weight and when worn produced lots of pilling.
Contacted service centre resizing, they were most helpful even holding the order till I could confirm sizing.
I have never been disappointed with any purchase from Woolovers.
I have never been disappointed with any purchase from Woolovers. Jumpers - always a perfect fit, warm and long wearing.
I now purchase all my wollens from Woolovers.
prompt delivery and quality clothing
I have purchased several Woolovers products over the years, and wear them often during the colder months. I love the quality and wearability of their clothing. I also like their prompt service and delivery of items, even though I live in country New South Wales, Australia.
Very Good Service & Product
Great product. Am wearing my lambs wool cardigan as I type. Great fit. The small fits me well and I'm a medium/small. Love the length of the cardi and the side pockets and shawl collar. Sleeves are perfect too. Not too long. Definitely recommend the Shawl Collar cardigan. The colour is just right too. Brightens up winter! (Burgundy Wine). Received it just in time - just before the cold snap in Melbourne, Australia. Thanks Woolovers!
Very prompt, reliable service
Woolovers' range and products are first class.
Quality product at an affordable price
Having spent half a day walking around a large shopping complex without finding even one classic plain jumper (without bling, etc.) I searched the internet and discovered Woolovers, who had exactly what I was looking for. Quality, colour choice, price and delivery proved to be an excellent experience - I purchased 5 jumpers with the amount I had budgeted for 2!
And they are warm and fit well (long enough in the back). Have shared this with friends, one of whom has already made an equally happy purchase.
shopper from a land down under
have had trouble getting decent jumpers in aus so found woolovers and problem solved,sizing took a couple of goes but very enjoyable experience and if i had more room i would buy some more
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.








