Zero customer service
Zero customer service: Returns process is not straight forward with unresponsive customer service, unanswered phone calls/emails. Wouldn't recommend.
12 March 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Recycled wool blankets
Purchased 2 recycled wool blankets. They're gorgeous. They're really warm, look amazing and feel great. Arrived well packaged.
24 January 2024
Unprompted review
Nearly perfect
My blanket arrived very quickly indeed and was well packed in eco friendly bag. Colour exactly as website & size accurate, well made the corners are actually squared and the price compared favourably with identical items offered elsewhere. Made in Britain so another brownie point. My one very small criticism is that the cardboard label was in a plastic bag attached with a plastic loop - why? Soils your image as everything else was perfect.
26 September 2023
Unprompted review
Terrible customer service
Blankets arrived in good time, but no invoice included and they have ignored all requests for an invoice to be emailed to me.
15 March 2023
Unprompted review
Woolen blanket only took 2 days to arrive
Ordered a woolen blanket on Tuesday evening and it arrived Thursday lunchtime. Well done WBO and Royal Mail (RM track&trace worked fine). While ordering, at one point, I was offered the chance to download the 'Shop' app to track the package. DON'T! - search for Shop.app on Trustpilot to see why. You don't need it. One of the Shop.app reviews suggested that it is added to online shops without the shop knowing about it. I find it hard to imagine WBO would have added it themselves, given they use Royal Mail with track&trace.
26 August 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.