Woofles Ltd Reviews 

229
•
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

Very, very poor products. I had the doubled ended dog lead, the thumb opener on the carabiner snapped off on 3 of there leads within around 6 weeks, and also on my 3rd lead the carabiner snapped compl... See more

Rated 5 out of 5 stars

Very efficient transactions with a personal touch. Lovely quality product, durable & comfortable on mix of dogs. A wide variety of colours & sizes available. My nervous foster dogs quickly acc... See more

Rated 5 out of 5 stars

Fantastic products. I've ordered from Woofles multiple times. As my puppy grows I've come back and ordered the next sizes for collars and endurance harnesses. My golden retriever now doesn't like goin... See more

Rated 5 out of 5 stars

My border terrier now has four woofles endurance harnesses - the lockable buckles mean it's easy to put them on, they dry nice and quickly, and I feel that he is super safe and unrestricted. His doggy... See more

Company details

  1. Pet Store

Written by the company

Loved by doggies and their humans alike, Woofles designs safe, secure and comfortable dog harnesses and dog leads in vibrant colours and sizes. Whether your dog is small, medium or large, walkies will be a dream when you join the Woofles Pack.


Contact info

3.8

Great

TrustScore 4 out of 5

229 reviews

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3.8

All reviews

(229)

1 review in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Brilliant Products and Service

After searching for harnesses for my puller Springer I came across woofles and their fabulous products. Started with a harness and now have 2 X harness, a lead and a collar. Fabulous products and great customer service

29 December 2022
Unprompted review
Rated 5 out of 5 stars

Excellent quality products

Excellent quality products, we have a cocker spaniel and we have found the harness and collars to fit perfectly. Really helpful with sizes when we were buying and very quick delivery. Would not hesitate to recommend and will also use them going forward.

19 October 2022
Unprompted review
Rated 1 out of 5 stars

Company great, products not great if you have a puppy that thinks of a quick chew!

So, sadly I have to leave a negative review. Purchased 2 harnesses and leads from there and products arrived promptly, looked great. We have a 7 month old puppy and a 2 year old dog. The harnesses fitted nicely. On to the walk - older dog did a poo and in the seconds I was picking that up the pup bit through the dog lead as if it was paper. On closer inspection the leads which I thought were tough nylon seem not to be. So, contacted the company, who were brilliant, but just offered a discount on the lead. No, sorry, that won't work as the leads aren't anywhere near sturdy enough. So I've gone back to the old leads we've had for months, that have been nibbled on, but are far tougher than these leads / harnesses.

I wouldn't have left such a negative review on here, however when I left a negative review on their website last month, it strangely hasn't appeared, only 5* reviews, that's rather naughty as I'm sure I'm not the only one that will have this issue.

So, to sum up - Purchasing from them great, shipping great, quick return of my email when I emailed them, however products if you have a puppy that nibbles, I'd give them a miss.

1 December 2022
Unprompted review
Woofles Ltd logo

Reply from Woofles Ltd

Dear Roy,

It's fantastic to hear that you recognise the lengths we go to to deliver exemplary customer service at all times but I am really disappointed to see that you think that it is our fault that your puppy chewed right through their lead.

Our leads are made of double layers of tightly woven, webbed fabric and are tested to 400 kilogram force. They are one of the strongest leads on the market in the UK and can certainly withstand more than a nibble, as well as being able to withstand being strenuously pulled on by a fully grown St Bernard/Rottweiler/Siberian Husky/Great Dane.

Unfortunately, what they can't withstand is being completely chewed through by an unsupervised puppy.

I can assure you that all reviews submitted on our website are posted publicly, this is not something we have control of. It would be very unethical if this wasn't the case. The majority of our 1,650 reviews are indeed 5*, which we are very proud of, but you will find the odd review that is under 5*.... thankfully they are very few and far between.

In conclusion, thank you for your positive comments regarding our high quality harnesses, speed of delivery and excellent customer service.

Regrettably, we are unable to take responsibility for the conduct of our customers' dogs.

Best wishes,
Woofles

Rated 1 out of 5 stars

Spammers

I have received spam email from this company, never having had any contact with them ever. They must compile their spam email list from gaining pet business email address from their websites.
Edit in light of business's response: You are correct, I do make a habit of it. I write about companies that spam every time I get spam. In this instance I received an email entitled "Your clients will fall in love with our safest & strongest harness yet!". Where did you obtain my email address because I have no pets and have never purchased from you or even heard of you until you sent me an unsolicited spam email. UK law requires consent for businesses to contact them. You didn't get my consent and merely found my email address online. I'm not the only one frustrated by this as you'll see in the comments on their social posts.
As well as spammers, they are also liars, claiming on their website they have a 5-star rating on Trust Pilot when it's 4 stars.
And what readers of this review don't know is that you tried to have it taken down, citing no record of having done business with me (because you haven't) and I had to prove to Trustpilot I'd received your spam in order for the review to stand. So you really are coming off as the spamming liars that you are here.

9 November 2022
Woofles Ltd logo

Reply from Woofles Ltd

Sadly for us, this is a troll who has made this up entirely. Having looked at the gentleman's other reviews, it seems he makes a habit of this and repeatedly targets small businesses with this nonsense.

What the poster seems to not realise is that I am a stay at home mum running a small business from my bedroom and I've not the first clue of what a "bot account" is, nor do I have a spam email list! Perhaps this review has been written about the incorrect company entirely.

Rated 5 out of 5 stars

An excellent company to buy from

Often supporting a local/sole trader or a growing enterprise comes at the cost of poor service or inadequate products. I was delighted by my experience with Woofles where I bought a collar, lead and harness for our new pup. Excellent communication from Kat, first class products which were well wrapped and shipped promptly and all at a great price means we will certainly be buying from Kat again. Well done and good luck with your business.

16 September 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service from the get go

Fantastic service from the get go, material is really great on the collar and on the endurance hardness, very easy to wash with no stains left, and a wee biscuit and thank you note was really lovely!
Would definitely use again and I will in the future!

4 June 2022
Unprompted review
Rated 5 out of 5 stars

Great product!

I purchased the Red endurance harness. It arrived quickly, well packaged with a note from the business owner.

I have a miniature dachshund and purchased a Small. It fits him perfectly. He is a right pain and usually runs a mile when I bring out his harness but this is so much easier where he can step in to it, be buckled in and locked in. All of the features are strong and well made. It feels very secure.

Really pleased with it!

10 April 2022
Unprompted review
Rated 5 out of 5 stars

Woofles - what a lovely company

I don't know how you did it with Royal Mail when other packages have been delayed by up to 6 weeks - I can tick off another present from my shopping list!
Oh and 3 doggies across the UK are loving their advent calendars - just brilliant.
Thanks Woofles

7 December 2021
Unprompted review
Rated 5 out of 5 stars

Teal Endurance harness

Ordered a teal Endurance harness and it arrived within days, its well made and I can feel the difference when my dog pulls whilst walking, it survived visits to the beach and rolling in mud and it washes well each time. Would recommend and will be buying next size up once my puppy grows out of current one.

4 September 2021
Unprompted review
Rated 5 out of 5 stars

Love our woofles harness

Love our woofles harness. So stylish, lightweight, comfortable and well-made.
Superb customer service from Kat. Who else would include a personalised message for our pooch together with a delicious dog biscuit.

28 July 2021
Unprompted review
Rated 5 out of 5 stars

Top quality products and service

Top quality products and service. I made an error on my 1st order, contacted Kat and she was able to make the changes before anything was dispatched avoiding a return/exchange. Superb. The extra touches of personalised note and dog biscuit are lovely too 🥰 🐾

27 July 2021
Unprompted review
Rated 5 out of 5 stars

WE LOVE WOOFLES!! Thanks Kat 💗🐾

We absolutely love our Woofles harnesses!

We have an air mesh harness in blue for each of our pugs, one red and one black endurance harness each, plus the starry night collection.

The boys haven't slipped out of their harnesses once. They fit really well and we love the colour choices too.

Thanks Woofles and Kat for your amazing service as always 💗🐾

The Handsome Pugs xx

27 July 2021
Unprompted review
Rated 5 out of 5 stars

3 Brilliant Buys

This is my 3rd purchase from Woofles (harness and lead, dog tags, another harness because our puppy is growing at an insane rate) and they've all been brilliant.

The first harness we bought (airmesh) was perfect for him when we first brought him.home and was super comfortable. He's now in a medium endurance harness which makes him look very grown up but works like a charm. When he inevitably outgrows the medium we'll be back for the large.

Customer service has been exemplary throughout and I would recommend Woofles to anyone.

27 July 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant harnesses

Brilliant harnesses.
I have an endurance harness for my boxer & a dual mesh one for my puggle.
Been using for around a year now & they still look great.
My dogs are comfortable in them which is so important.
Highly recommend :)

27 July 2021
Unprompted review

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