Love the software. I bought it about a decade ago. Better pricing for what you get compared to Adobe. However, AI integration has made it heavier, and paywalls have been introduced (even after purchas... See more
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The Software is great to use (very intuitive and creative. Youcan do a lot of editing without needing to subscribe to extras (I have an old perpetual licence). There have been issues of concern in the... See more
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There have been times when I thought this product was a bit expensive, but ultimately, it is such a good product, one that is constantly improving, I consider it well worth the costs. It just makes th... See more
Company replied
Love Filmora - except lost a star as packages got reduced 😔. Uni inverter is aeesome, too - have been using it as a pro editor for years, saves me a zillion times! Well done guys!
Company replied
Company details
Written by the company
Founded in 2003, we redefine digital experiences through innovation, offering powerful, simple software used by millions in 150+ countries. We value innovation, creativity, and customer satisfaction. We strive to develop cutting-edge software solutions that empower individuals and businesses to achieve their goals. At Wondershare, we prioritize our customer's needs and strive to deliver exceptional support through AI Chat and email. Reach out to us at your convenience using the link below: https://www.wondershare.com/about/contact-us.html
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3.4
Average
11K reviews
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Unauthorized Monthly Charges
I want to warn others about my experience with Wondershare.
I subscribed to Wondershare with a yearly payment plan, which means the company should charge me once per year only. However, they started withdrawing $10.99 from my bank account every month without my knowledge or permission.
I contacted customer support asking them to refund the money because I already have a yearly subscription. Their response was that I “purchased Filmora and a 7-day free trial”, which is not true at all.
After contacting them again, they told me they would refund the amount, but unfortunately their promise was not fulfilled.
Because of this experience, I strongly advise everyone to be careful when subscribing. If you already have a yearly plan, make sure they are not charging your bank account monthly without your consent.
1 February 2026
Unprompted review
Reply from Wondershare
Thank you for sharing your feedback. We are very sorry to hear about the problem you encountered while using our services, and we sincerely apologize. We are always committed to providing transparent and honest service, and we apologize that your situation has not been resolved satisfactorily.
We have forwarded your issue to our customer support team, and we will give you a satisfactory response as soon as possible.
If you have any questions or need further assistance, please feel free to contact our customer support team. We are happy to assist you.
Once again, we sincerely apologize for any inconvenience caused and thank you for your valuable feedback.
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Scam 30-Day Guarantee! Ignoring technical proof for Order EB2603060829427921885
I am a professional editor and I am extremely disappointed with Wondershare UniConverter. I purchased the software (Order EB2603060829427921885) for its AI Upscaling (V17) feature, but it completely failed to improve my archival .DAT files.
Despite their "30-Day Money Back Guarantee," they are refusing to refund my money. I have already sent a ZIP file containing source videos, screen recordings of the failure, and log files as proof, but their support team (Shena) has now stopped responding to my emails.
They are intentionally delaying the process to cross the 30-day limit. This is a clear case of "Unfair Trade Practice." I have already reported this to the National Consumer Helpline (NCH) and initiated a dispute with Google Pay.
STAY AWAY from Wondershare! They do not honor their refund policy even when provided with technical evidence.
8 March 2026
Unprompted review
Reply from Wondershare
Thank you for contacting Wondershare Customer Care.
We are sorry to hear that you are having refunding issues. We are happy to help you solve them.
Since this email address is for handling the website, not the contact address of the customer service system, our response speed and operating space are limited. In order for your problem to be solved faster, please contact us directly via in-app feedback or online customer service. Once you write, we will create a ticket and our staff will contact you soon.
Hope the problem can be solved as soon as possible.
Move to IOS is far better.
Move to IOS is far better.
This app is just a stupied you will lose all of your whatsapp data as I loss by following them step to step.
11 March 2026
Unprompted review
Reply from Wondershare
Thank you for contacting Wondershare Customer Care.
We are sorry to hear that you are having issues. We are happy to help you solve them.
Since this email address is for handling the website, not the contact address of the customer service system, our response speed and operating space are limited. In order for your problem to be solved faster, please contact us directly via in-app feedback or online customer service. Once you write, we will create a ticket and our staff will contact you soon.
Hope the problem can be solved as soon as possible.
I have been charged for 4 consecutive…
I have been charged for 4 consecutive months for the product "Filmora Creative Assets (Effects & Plug-ins) Monthly Plan" (Order CO187788511812604166), which I have never used and which is completely unusable without a Pro plan, a plan I do not hold.
I submitted 4 formal complaints to Wondershare's official support. Every single one was ignored. Despite my repeated complaints, the charges continued month after month with no response, no refund, and no resolution.
This constitutes:
Repeated unauthorized billing
Sale of a product that cannot function on my account
Deliberate disregard of formal consumer complaints
I formally demand the full refund of all months charged without justification.
If this is not resolved immediately, I will proceed with:
A bank chargeback for all unauthorized charges
A formal complaint to Portuguese consumer protection authorities
A report filed at livroreclamacoes.pt, Portugal's official legal complaints register
A complaint to the DECO consumer association
Public reviews on Trustpilot and consumer platforms
This situation is a clear violation of Portuguese and European consumer protection law.
Name: Carlos Guedes
Order: CO187788511812604166
Date: March 10, 2026
1 March 2026
Unprompted review
Reply from Wondershare
Dear Customer,
Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience and frustration you’ve encountered with the "Filmora Creative Assets" subscription. We completely understand your dissatisfaction with being charged for a service that you’ve been unable to use, especially without the required Pro plan.
We truly regret that your previous complaints to our support team were not addressed, and we are deeply sorry for the lack of response you received. This is certainly not the level of service we strive to provide.
Since this email address is for handling the website, not the contact address of the customer service system, our response speed and operating space are limited. In order for your problem to be solved faster, please contact us directly via in-app feedback or online customer service. Once you write, we will create a ticket and our staff will contact you soon.
Hope the problem can be solved as soon as possible.
Wish you all the best!
Great software with great people behind…
Great software with great people behind it. Without their help i could't fix my problem. Thanks!
8 March 2026
Unprompted review
Reply from Wondershare
Thank you for your kind words! We're thrilled to hear about your positive experience. We'll continue to provide the best support and service!
NEVER BUY FORM WONDERSHARE
I attempted to use their recovery software "Recoverit". After 3 days of running it failed to recover a single file. Then they billed me an EXTRA $59 for another month, without proper notice. Their refund policy is a total joke. You will find it is next to impossible to cancel and get a refund. In fact in their 6 step Cancellation process they offered me a 20% discount to stay with them.
I did business with them in 2024, at that time it was clear that I was buying 1 month's use for $35. This time the charged me $59 which I thought was an annual fee so the charged me $118.00 for NOTHING but wasting my time.
8 March 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We sincerely apologize for the frustration and inconvenience you've experienced with our software and billing process. We understand how disappointing it can be when a product doesn't meet your expectations, especially after investing time and money.
Regarding the issues you faced with the Recoverit software, we are truly sorry that it did not perform as expected. We take these matters seriously and will be investigating the situation to ensure that we address the root cause and improve our services moving forward.
As for the billing issue, we regret that there was a misunderstanding with the renewal process and the charges applied. Please rest assured that we are looking into your case and will make sure that the proper action is taken. Our team is also reviewing our communication practices to ensure clearer notifications about renewals and cancellations in the future.
We appreciate you bringing this to our attention, and we want to resolve this matter to your satisfaction. Our support team will be reaching out to you directly to follow up and assist with your cancellation and refund request.
Thank you for your patience, and again, we apologize for any inconvenience caused.
unauthorized Access to my account and…
unauthorized Access to my account and the support doesnt answer me. I wanted to keep my subscription but now I have to cancel it.
9 March 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We sincerely apologize for the unauthorized access to your account and the inconvenience caused by the lack of response from our support team. This is certainly not the experience we aim to provide our users, and we understand your frustration.
Please rest assured that we take account security very seriously. We are currently investigating the situation to determine how this breach occurred and will take immediate steps to prevent such issues in the future.
We also deeply regret that you have not received the support you needed. This is something we are working to address as a priority, and we will ensure that your cancellation request is processed without further delay.
Since this email address is for handling the website, not the contact address of the customer service system, our response speed and operating space are limited. In order for your problem to be solved faster, please contact us directly via in-app feedback or online customer service. Once you write, we will create a ticket and our staff will contact you soon.
Hope the problem can be solved as soon as possible.
Wish you all the best!
Reply from Wondershare
Dear Customer,
We are truly sorry to hear that you feel this way, and we completely understand your frustration. It's never our intention to cause any inconvenience or distress. We take all feedback seriously and would like to address any issues you may have encountered.
If there is anything specific you would like us to resolve or if you need immediate assistance, please do not hesitate to reach out to us directly. We are committed to improving and ensuring a better experience for all of our users.
Since this email address is for handling the website, not the contact address of the customer service system, our response speed and operating space are limited. In order for your problem to be solved faster, please contact us directly via in-app feedback or online customer service. Once you write, we will create a ticket and our staff will contact you soon.
Hope the problem can be solved as soon as possible.
Wish you all the best!
Not work nothink for the phone also…
Not work nothink for the phone also refond is not posible to do scamers!
8 March 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We’re very sorry to hear that you’ve experienced difficulties with our product, and we truly understand your frustration. It’s never our intention to provide a service that doesn’t meet your expectations.
Regarding the issue with the phone and the refund process, we apologize for the inconvenience this has caused. We want to make things right and ensure you’re fully supported in resolving your concerns.
If you're having trouble with the product not working as expected, please reach out to our support team directly, and we will assist you in troubleshooting or guide you through the refund process.
We appreciate your feedback and are committed to improving our services. We hope to address and resolve your issue as soon as possible.
I started with no experience and have…
I started with no experience and have learned alot through the years with Filmora Wondershare!
8 March 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
Waste of money
Waste of money.
It gives the same instructions as what we see in most of the free website.
Before purchasing it will show different amount and at the final payment it will show ₹200 extra amount. 💔😓
6 March 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about your experience and the disappointment it has caused. We understand how frustrating it must be to feel that the product did not provide the value you expected, and to notice a different amount at the final payment stage.
Please accept our sincere apologies for the inconvenience. We have received your feedback and will further follow up on the issue you mentioned. Your comments are important to us and will help us continue improving our products and services.
Reply from Wondershare
Merci beaucoup pour votre commentaire ! Nous sommes ravis que vous ayez eu une excellente expérience avec notre produit. 😊
great software with one-time purchase
every other tool wanted to force me into a subscription, have had a good experience with wondershare
5 March 2026
Reply from Wondershare
Thank you for your positive feedback! We're glad you had a great experience with Wondershare and appreciate your support!
There have been times when I thought…
There have been times when I thought this product was a bit expensive, but ultimately, it is such a good product, one that is constantly improving, I consider it well worth the costs. It just makes the whole video production experience so easy.
4 March 2026
Reply from Wondershare
Thank you so much for your comment! We're thrilled to hear that you had a great experience using our product. We'll continue to work hard to provide you with the best product and service.
0/100 horrible
0/100
Horrible Program. Failed Exports still use credits.
Pay for Lifetime yet don't get monthly credits and need to pay even more to upgrade to next version.
Export finishes fine, and looks horrible still uses credits.
For lifetime subscription only get 1000 credits even though 1 video of around 20 minutes uses 110.
Need to pay another $70 for 1000 credits.
2 March 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We sincerely apologize for the issues you've encountered with our software. We completely understand your frustration and regret that your experience has been less than satisfactory. It is never our intention to provide anything less than excellent service, and we truly value your feedback.
Regarding the credit system, we want to clarify that while the lifetime subscription provides 1,000 credits, we understand that for some users, this may not be sufficient depending on usage. We are constantly working to improve the way we deliver value to our customers and will consider your input to review our credit allocation policy and pricing structure.
In addition, the AI credits consumed by AI tasks that fail to export will be returned to your account.
Thank you for bringing these concerns to our attention. We are reviewing your feedback and will follow up with you to resolve the situation to your satisfaction.
Since this email address is for handling the website, not the contact address of the customer service system, our response speed and operating space are limited. In order for your problem to be solved faster, please contact us directly via in-app feedback or online customer service. Once you write, we will create a ticket and our staff will contact you soon.
Hope the problem can be solved as soon as possible.
Wish you all the best!
Terrible experience
Terrible experience, they do not honor their 30 day money back guarantee. Make it difficult to cancel and get your money back. Its incredible.
12 February 2026
Unprompted review
Reply from Wondershare
Dear Customer,
We are truly sorry to hear about your disappointing experience. We understand how frustrating it can be when expectations are not met, especially when it comes to the money-back guarantee and cancellation process. We want to assure you that we take your feedback seriously and have received the details of your concern.
We are currently looking into the situation and will be following up to address your issue as quickly as possible. Our goal is to ensure a smoother process for all our customers, and your experience will help us improve moving forward.
Since this email address is for handling the website, not the contact address of the customer service system, our response speed and operating space are limited. In order for your problem to be solved faster, please contact us directly via in-app feedback or online customer service. Once you write, we will create a ticket and our staff will contact you soon.
Hope the problem can be solved as soon as possible.
Wish you all the best!
TERRIBLE COMPANY
Horrible company and their refund policy is the worst policy I’ve ever witnessed. You won’t get a refund if you’re not satisfied with their product or not even using it at all. The only way you can get a refund is if theres a technical issue? Do not buy this product if you dont want to get scammed.
26 February 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to read about your experience and the frustration you’ve expressed. We understand how disappointing it must feel to believe that you’re unable to receive a refund when you’re not satisfied or no longer using the product.
Please accept our sincere apologies for the inconvenience and negative impression this has caused. We have received your feedback and are taking it seriously. Your case will be further followed up to review the situation in detail and ensure it is properly assessed.
Thank you for sharing your experience.
Paid a subscription for the PDFElement
Paid a subscription for the PDFElement. Account wouldn't recognise the purchase so plunged into a hell of AI chatbots until I gave up in despair. Avoid
27 February 2026
Unprompted review
Reply from Wondershare
Hi there,
We’re very sorry to hear about the trouble you’ve experienced with your PDFelement subscription and the difficulties with our support channels. We understand how frustrating this must have been for you.
We have received your feedback and will be following up to further investigate and address the issue. Your input helps us improve our services and products.
Thank you for sharing your experience.
Fraudulent advertising: filmora
Fraudulent advertising. Advertise one price on their website but charge you must more. Ignored cancellation requests. Walk away from them. Many other video editors available.
25 February 2026
Reply from Wondershare
Hi there,
We’re very sorry to hear about the issues you experienced with Filmora, including the unexpected charges and difficulties with cancellation. We understand how frustrating this must be.
We have received your feedback and will be following up to further investigate and address your concerns. Your input is valuable and helps us improve our services and products.
Thank you for sharing your experience.
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