While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Pritzwalker Straße 80, 39539, Havelberg, Germany
3.0
93 reviews
Replied to 50% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I can only recommend the store. The questions and remarks concerning my order were answered in a very friendly and quick manner and to my complete satisfaction. The customer service whether on the phone or by e-mail is great!
Reply from Torsten Wolf Meisterbetrieb
Hallo Annika, vielen Dank für Ihre Bewertung. Wir freuen uns sehr. Liebe Grüße
With most of the products made in China, logistics are still mess-up in Europe. Some customer support person are confusing if you are not a German speaker.
Overall after 10 orders, they are proactive and try to support you, even in case of large orders
part (house heating system) ordered on Dec 22, 2022. Nothing arrived by Jan 9, 2023. Service center constantly evasive answers. First, that it has already been sent, only to get an e-mail a week later that it will be sent. I DO NOT RECOMMEND THIS STORE.
Reply from Torsten Wolf Meisterbetrieb
Schade, dass Sie mit unserem Service unzufrieden waren und uns negativ bewertet haben. Wir haben Anfang Dezember 2022 auf unserer Webseite die Information veröffentlicht, dass wir ab dem 22.12.2022 keine Bestellungen wegen Inventur versenden und alle Bestellungen ab dem 21.12.2022 erst nach den 02.01.2023 bearbeitet werden.
Auch haben wir Informiert, dass wir zwischen den Weihnachtsfeiertagen telefonisch und per E-Mail nicht zu erreichen sind.
Da Sie keine Bestellnummer in Ihrer Bewertung angegeben haben, können wir leider nicht im Detail prüfen, warum die Lieferung erst nach dem 09.01.2023 erfolgte. Wir können nur vermuten, dass der Artikel eine längere Lieferzeit hatte von 7-10 Tage.
Never received such poor treatment in a customer service.
Receives email that my product has been sent directly from the supplier for faster delivery time. And at the same time receives a tracking number. The product is then sent to them instead of directly to the recipient address in Denmark.
So instead of receiving after 4 days, it takes up to 14 days.
The company will not admit that they have made a mistake. Never got such poor service.
They sell damaged itens and don’t care about the costumers.
Just avoid this guys.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
