Withlocals Reviews 1,783

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 397 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, engaging personalities, and ability to tailor experiences to individual preferences. The service provided is frequently highlighted as excellent, with many people appreciating the personalized approach and the opportunity to discover hidden gems and local insights. Reviewers often mention the convenience of the booking process and the quality of the products and locations visited. However, some customers also noted issues with communication and tour attendance. A few people experienced guides not showing up for booked tours, and others reported dissatisfaction with the company's follow-up regarding feedback for tours they did not attend.

What people talk about most

Staff

People report positive experiences with staff, highlighting their knowledge, engaging personalities, and... See more

Location

Users describe positive interactions with location, highlighting guides' deep knowledge of cities like... See more

Service

Customers had positive experiences with service. Many reviewers praised the guides for being passionate,... See more

Product

Reviewers mention positive feedback about the product. Customers were impressed with the variety and quality... See more

Booking process

Consumers find the booking process to be a positive experience. Many reviewers highlight the ease and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hajer was an excellent, friendly & knowledgeable guide. I’m so happy to have spent a wonderful day with her. Great communication prior to the pick up, lovely comfortable car & a relaxed vibe. I got to... See more

Rated 5 out of 5 stars

Giada was wonderful. She knew all the fun local spots, she blended history with cuisine and a truly unique view into Venice past and present through food. She accommodated our dietary restrictions and... See more

Rated 5 out of 5 stars

I had a tour from Saigon to Mekongdelta with Thien. An extraordinary experience because of the local experience, great food, lovely people and most of all because of the amazing Thien as a tourguide.... See more

Rated 5 out of 5 stars

This tour met and exceeded all our expectations. Ines is a great guide, well educated, strong personality and open to discuss any topic. We discovered indeed a lot of well know places but also some be... See more


Company details

  1. Sightseeing Tour Agency
  2. Cultural Tours Provider
  3. Travel Agency
  4. Travel Aggregator

Written by the company

Withlocals connects curious travelers with local hosts for private, personalized travel experiences around the world. Instead of generic tours, we focus on real connections. Think local food, hidden neighborhoods, cultural stories, and the kind of moments you only get when someone shows you their own city. Our platform brings together thousands of carefully selected local hosts, from chefs and historians to artists and everyday locals who know their city inside out. Each experience is hosted by a real person who designs it themselves, based on their passions and expertise. That means no scripts, no crowds, and no one-size-fits-all itineraries. We believe travel is at its best when it benefits everyone involved. Travelers get deeper, more meaningful experiences. Locals earn a fair income by sharing what they love. Cities benefit from tourism that is more balanced, personal, and respectful of local life. From private food tours and cultural walks to family-friendly activities and tailored day trips, Withlocals helps travelers explore destinations in a more authentic and responsible way. Our customer support team is always on hand, and we continuously improve the platform based on feedback from both travelers and hosts. Withlocals exists to make travel more human. Less sightseeing, more seeing people.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Encyclopedic Knowledge

Roxanne was a walking talking Wikipedia. She is very personable and her knowledge of Vienna was impressive. We had a great tour and it fully met our expectations.

2 December 2025
Unprompted review
Rated 5 out of 5 stars

A perfect introduction to Venice

What a perfect introduction to Venice. Lucrezia’s passion for sharing her city with us through stories, curious facts and locations was engaging. It’s things like the early digital clock in the piazza, the specially carved cat water bowls at the town water cisterns and the ugly faces on the church bell towers that have stayed with us as we walk the streets and alleyways. Lucrezia taught us to read the sights and clues we’d normally walk past to bring the history of Venice to life.

She was also able to link our movie goers knowledge of Venice to life through pointing out set locations and sights for well known James Bond and Spiderman scenes.

Lucrezia’s tips on where to get the best tiramisu, gelato, fresh food, and the best Venetian restaurants to dine at have made us feel a little like seasoned locals.

Leading up to our trip Lucrezia helped us understand how to get around with the public transport boats, and at the end of our tour she explained the best way to visit Murano and Burano.

Thank you Lu for making our stay in Venice so rich in meaning and experience.

1 December 2025
Unprompted review
Rated 5 out of 5 stars

Today Yousuf showed us Musqat

Today Yousuf showed us Musqat. We arrived this morning in Oman and Yousuf was so kind to allow us a late start. He drived us arround with his SUV and showed us the highlights of Musqat and explained us all about the history. His English is very good making it easy to talk with him. He even visited Europe a few times so he can easily discuss the cultural differences between the regions. He is fun and very flexible in mindset. Thx. Yousuf 😀 br Paul from the Netherlands 🇳🇱

1 December 2025
Unprompted review
Rated 5 out of 5 stars

I really loved this experience!

I really loved this experience!! This is the perfect way to get to know Ho Chi Minh and the surrounding areas. I didn't have time to plan my trip, but I didn't really have to. I just threw a few ideas at Letty and she turned that into a curated 3-day trip. The guides were very knowledgeable and spoke great English. Everything was handled very well and I can say it was also very safe (even in the Ho Chi Minh city traffic with those little bikes!). I enjoyed the craft beer tour so much I did it twice!!

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Ines was outstanding from start to…

Ines was outstanding from start to finish. Her deep knowledge of the area, combined with a friendly and approachable personality, made the entire experience both educational and enjoyable. The pacing of the tour was perfect, allowing plenty of time to explore while never feeling rushed. Thanks to Ines’ professionalism, enthusiasm, and genuine passion for the subject, this tour became one of the highlights of our trip.

18 November 2025
Unprompted review
Rated 5 out of 5 stars

Amazing tour! John is the BEST guide!

We had an absolutely fantastic tour with John, a proud 4th generation Singaporean. His extensive knowledge of Singapore's food, history, architecture, and multicultural harmony truly enriched our experience. John’s passion for his country and its people shines through in every story he shares. We cherished every moment of our tour and cannot recommend him highly enough to anyone looking to explore Singapore! Wonderful experience :-).

27 November 2025
Unprompted review
Rated 5 out of 5 stars

Great guide !…

We did a 3 hr private tour in Ravenna with Luana. She is very knowledgeable and did a great job managing the tour. Highly recommend !

7 October 2025
Unprompted review
Rated 5 out of 5 stars

We had the most amazing 6 hour tour…

We had the most amazing 6 hour tour with Piyaporn. Not only does she have extensive knowledge of the areas she takes you to, but has impressive knowledge of the history and political climate of the country that puts everything into context. She provided an amazing driver and vehicle and we felt spoiled all day. She also has a heart of gold and makes sure the furry friends at these sites are taken care of. I already know that when I come back I will book a different tour with Piyaporn and I would recommend her to anyone. Such a lovely person and informative tour. She's like family now :)

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Patrick

To spend time with Patrick was a pleasure. His English was perfect and he understood a broad Scottish accent. We went at a gentle pace around the city and I never felt rushed. With a encyclopedic knowledge of Chile and Santiago he answered all my questions and advised me where to go for food,entertainment and culture. I wish I could have spent a much longer time in his company. Patrick thank you.

22 November 2025
Unprompted review
Rated 5 out of 5 stars

Emoke was helpful and charming from the…

Emoke was helpful and charming from the moment we made our booking and met us with a smile on the day of our tour. Her knowledge of the history and architecture of the city was excellent. Emoke’s personal and family real life experience of Hungary’s period under Soviet control was fascinating. Some top tips for the rest of our trip and some nice local cafes visited made an overall fabulous tour for us all. Definitely recommend a tour with Emoke for anyone wanting to visit Budapest.

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Fun and interesting tour!

We really enjoyed the tour. Interesting facts about the origins of Dubai and how it has developed over such a short time! Ikram is warm and entertaining and we would definitely highly recommend!!

19 November 2025
Unprompted review
Rated 5 out of 5 stars

Great tour of Budapest with Gabor

We started in Heroes’ Square where Gabor gave us a brief history of Hungary which set the scene for the tour. I liked the way Gabor wove this into the tour and the architecture of Budapest; for example, the rivalry between Vienna & Budapest.

13 November 2025
Unprompted review
Rated 1 out of 5 stars

Refuse to refund an unusable gift voucher

I bought an expensive gift voucher for my brother who has moved to Lisbon. It turned out that there were no experiences he could do as a single person which didn’t involve walking a lot, which he can’t do. Withlocals refused to refund the voucher, even though it would cost them nothing to do so. Very disappointing.

20 October 2025
Unprompted review
Withlocals logo

Reply from Withlocals

Dear Kay,

Thank you for sharing this with us. We’re really sorry to hear how frustrating this situation has been for you and your brother. I just want to reassure you that our tours at Withlocals can be very flexible. If your brother has mobility needs, our hosts are more than happy to adjust the experience so it works comfortably for him. He can pick any host he likes on our website and send them a quick message about what he can or cannot do. They’ll help shape the tour around his pace and interests.

And of course, if either of you would like some help choosing the right experience or want us to guide you through the options, you can always reach out to us again at support@withlocals.com. We’re here to help.

Kind regards,
The Withlocals Team

Rated 5 out of 5 stars

Review of Potsdam Tour with Pablo

Our day trip to Potsdam with Pablo was absolutely wonderful. We shared a list of things we wanted to do (including a leisurely lunch!), and he went above and beyond to make it all happen. We saw everything we hoped to see and enjoyed a fantastic meal at the most charming restaurant. Pablo was incredibly knowledgeable about both Berlin and Potsdam, and he filled our day with fascinating stories and history. His enthusiasm and depth of insight made the experience truly special. I wish there were a Pablo in every city I visit! Highly recommend this tour to anyone wanting a seamless, engaging, and memorable day in Potsdam.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic experience


We booked two tours in the same day with Romana ( a 2 hr and a 3 hr) back to back . We messaged her and explained that this was our third time to Dubrovnik and what we had done in the past . The two that we booked were the Hidden Gems and a Game of Thrones . Romana responded back ( quickly I might add ) with suggestions and offered to blend the two tours together so we could get the best experience with our time . We agreed and she obviously did her homework because it was very seamless, informative, and we saw many things that only locals know about while also keeping us engaged and the 5 hours flew by . We have used withlocals many times and in many cities and she was definitely one of the best guides we have had . We have also never had a bad experience with this service . I highly recommend picking Romana as your guide . Engaging, flexible ,informative, great energy , very knowledgeable and very much interested in what you want to do during your time with her .

2 November 2025
Unprompted review
Rated 5 out of 5 stars

Highly Recommended

We had an absolutely wonderful day with Tanivet. She and her driver/partner were such nice company, they were knowledgeable and went out of their way to make sure we visited places that appealed to our particular tastes. We never felt rushed and she even suggested additional places that she thought would be of interest to us.
We highly recommend their services and will definitely use them again when we're lucky enough to return to Oaxaca !!!!!!!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Knowlegde and ethusiasm

Sara gave us some very interesting hours in Berlin. She started with some historical facts and events, and then she used this as the background for a very informative and interesting walk. She combined the details with the over all picture, also questions of ethics and moral, in a very good manner. We enjoyed this very much. As we, as visitors, were very interested and therefore many questions, the time set up for the walk was too short. You should have added one hour, not to feel we are in a hurry. This is why I give 9. Sara is worth 10!

7 November 2025
Unprompted review
Rated 5 out of 5 stars

Faruk was a fantastic guide and host!

Faruk was a fantastic guide and host, very knowledgeable, willing to share and go the extra miles (literally) to accommodate us.
We scheduled our tour for the night of our arrival thinking it would be a great introduction and that’s exactly what we got. Faruk met us near our hotel in the Old City on a rainy eve of Republic Day and we soaked all it in.
I only wish we weren’t as tired from our journey, would have loved to stop for tea, ice cream or a quick bite with Faruk. Next trip!

28 October 2025
Unprompted review
Rated 5 out of 5 stars

We had the best time exploring and…

We had the best time exploring and learning about Nicosia with Christina. She is incredibly knowledgeable about the history and current dynamics of Cyprus and Nicosia and she translates this knowledge into interesting stories. We saw so much in a short period of time and we got to visit both sides of the divided city. I would highly recommend taking a tour with Christina. You won’t be disappointed!! She made the afternoon fun and we leaned a lot.

8 November 2025
Unprompted review

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