Hugo Insurance Services Reviews 

37,293
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 10,031 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast and easy setup process, noting that obtaining temporary insurance coverage is completely straightforward and convenient. Consumers also appreciate the affordable pricing options and the incredible flexibility to manage and make payments on a daily or weekly basis. Though some reviewers were not happy with unexpected price increases, pointing out that weekly rates jumped higher than expected after their initial setup. A few other people also felt that extra interest charges or higher costs made the short term policy much less appealing for their budget.

What people talk about most

Price

Consumers find price to be positive, highlighting affordable and reasonable rates compared to other options.... See more

User experience

Reviewers mention deep satisfaction regarding the user experience, highlighting an exceptionally fast and... See more

Service

Reviewers highlight positive aspects of service, frequently praising the fast, hassle-free online process and... See more

Payment

Customers consistently note positive experiences with payment, highlighting the convenience of flexible... See more

Value for money

Clients share positive opinions on value for money, highlighting affordable rates, fair quotes, and flexible... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience! If you're needing fast insurance that you can pay a little amount daily these are your guys Hugo Insurance Services, apply online trust me you will not regret it!

Rated 5 out of 5 stars

It's an easy setup every single time I need insurance in a pinch or unexpectedly had a situation that kept me from get to an insurance agent. Plus, not having to pay as high of a cost. I do prefer t... See more

Rated 5 out of 5 stars

I am a licensed Insurance Agent and most of the time I am the person providing coverage to others. Comparing rates, reviewing companies and most of all the ease of securing insurance are just some of... See more

Rated 5 out of 5 stars

It’s the cheapest most affordable insurance I’ve had in a while just don’t know why it let me pay only sometimes


Company details

  1. Auto Insurance Agency
  2. Insurance Broker

About Hugo Insurance Services

Written by the company

Buy a few days, weeks, or a month at a time
Flexible payments can change to fit your budget.

Spend as you drive
Only spend one day of coverage at a time.

Extend coverage in a pinch
Can't reload your account right away? We'll keep you covered and give you a few extra days to pay.

Auto Reload at no extra cost
Automate and customize your reloads - so your account never hits empty.

Overdraft protection
Never owe a balance - cancel coverage when your account is empty, then refill at your pace.

Get a quote

FAQs

Contact Us


Contact info

  • 8605 Santa Monica Blvd PMB 32146, 90069, West Hollywood, United States

  • www.withhugo.com

4.8

Excellent

TrustScore 5 out of 5

37K reviews

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4.8

All reviews

(37,293)

9,941 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Budget insurance

Hugo has always been a supendous option for insurance. When the budget is low, they always come through.

24 September 2026
Rated 5 out of 5 stars

Awesome insurance

I can't believe how easy it was to get insurance with no hassle and a lot of question was sort and easy had my car insurance in less than 10 min I will continue using them and letting ppl know about them

20 September 2026
Rated 5 out of 5 stars

I got the insurance but the card that…

I got the insurance but the card that they sent me almost makes you think you don't have any coverage since in bold red letters it says on the "Proof Of Insurance" that "this does not mean proof of coverage". It was really easy to sign up, but the real test will be when i register my vehical.

25 September 2026
Rated 1 out of 5 stars

My problem was not resolved they didn’t…

My problem was not resolved they didn’t refund my money I’m still owed $41

Theyre asking me for proof but I NEVER GOT THE CAR AS WHOLE IVE SENT SCREENSHOTS AND EVERYTHING THEY ARE A COMPLETE JOKE BBB

19 September 2026
Hugo Insurance Services logo

Reply from Hugo Insurance Services

Hi Shailah, thanks for reaching out and sorry for any confusion. Your insurance with us was active and coverage was provided. The amount that could not be refunded was used to pay your daily premium to keep you insured.

We see an agent has been actively assisting you. Please check your email inbox, as more information is requested.

Thanks again for your honest feedback, and thanks for checking out Hugo. Drive safe!

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