Canadian Choice Windows & Doors Reviews 77

If I could do, zero stars, I would.

Customer service is horrible. All I can be thankful for is that I never went through with getting windows from them.

I was given the runaround, lied to, and then zero communication.

The in-home window measurement appointment went well, and then the process went downhill very fast. If you have a timeline to work with, do not work with this company.

I was told I would have my quote within a couple days maybe the next day depending on when he got the quotes for the doors. Two weeks later, and not a single communication from them. I called every day for four days and was asked “oh, you didn’t receive it yet? I’ll get right on that.” Suffice to say I never received a thing and went with another company.

We ordered a front door and a back door and are dealing with the Vaughan office. Both doors were to be trimmed with WHITE trim. The trim he installed has a distinct BLUE tint. Apparently this BLUE tint is the industry standard for their WHITE trim. This is totally unacceptable. Then the installer used pink caulking (tried to tell us it was the reflection from our brick) to trim out our blue trim. They have redone it twice and it's still pink!! It has been an absolute nightmare. Now they are not answering our emails. We have also contacted Bryan Baeumler's organization to no avail.
Use this company at your peril.

My experience with Canadian Choice Windows & Doors has been nothing short of a disaster. We shelled out a whopping $16.4k for window replacement last year, and it's safe to say we got far less than we paid for.

Firstly, they managed to deliver two incorrectly sized windows, and they conveniently forgot to include window trim on three others. When we asked them to fix these glaring errors, they had the nerve to demand payment before completing the job. Their behavior was not only unprofessional but borderline extortion.

Their customer service and sales teams were equally appalling. They had a knack for not returning phone calls, as if customer satisfaction wasn't a priority for them.

Now, as we're gearing up to do some siding work on our house, we've discovered that three of the windows they installed aren't positioned correctly to accommodate the siding. Despite clearly communicating our plans to add strapping and siding, they're now refusing to take responsibility for their oversight. And they did so in the rudest manner possible.

In summary, I wouldn't recommend Canadian Choice Windows & Doors to anyone. Their 25-year warranty is a complete joke. If you value your money, time, and sanity, look elsewhere for your window and door needs. This company's incompetence, terrible customer service, and lack of professionalism make them a nightmare to deal with. Avoid them at all costs.

Canadian Choice Window + Doors in Calgary installed 19+ windows and 8 Doors in my home. The Project Manger ( Sergey ) and installation crew were both friendly, professional, detailed oriented, and quite competent. They paid great attention to detail; and, when the job was complete there was NO additional outdoor; and, very little indoor, cleanup required. I would highly recommend this installation crew.

Igor, project manager is very friendly gave me a really fair price, I could not refuse. Very good nquality. I'm very happy with the instalation, it looks beautiful. Thank you.

Canadian choice windows in Calgary just installed 15 windows in my home. The job was excellent, and Orest and his crew were great. They paid attention to detail, cleaned up whatever mess was made, and the job look great when done. I would highly recommend them.

Waooooo dealing with this company is heartbreaking I got the windows done on March/28/2020 I still don't have to correct washroom window don't have the window flashing on my windows l, my hardware sensors where cut even I showed it to the sales man Alex on the contract it's say cut dry wall /wood to reinstall windows but saw was used to take the old window out and the hard ware for the sensors were cut when I been contacted back by Vancouver office name Jose he saying the sensors didn't exits and their are not going to do anything about it have all the papers with this is going on from 3 years

we booked to get a quote and confirmed the time and date for today Feb 22 2023 and no one showed up. Well on to the next company. kinda thankful they didn't show after reading up on this company.

Second stage instalation I ordered only 3 windows. Install day. They brought my washroom window with NO MATCHED COLOR WINDOW. The window is grey and handle is white.( see picture) And they brought too big window for my basement window. Other window I ordered frosted window but they brought clear window. How I am happy with this company!

Anyway the installer had to come again. Do you think They brought matched colored window next time? NO THEY DID NOT! They brought no matched color window again😱 so I complained about they ruined my schedules. I was very busy for renovation house.
So they suggested me 10% discount. I accepted. Anyway. They came 3 times for finish installing my washroom window🤣🤣🤣 what a not professional!

Now the issue is  that 4 month later  they are asking me pay the money of they gave me 10% discounted. What they are saying they were hold back 10% for finishing job.

Do not believe 5 star reviews! They asked me write good review for $100 gift card.

See how poor their job(see picture)

I strongly not recommend this company!

I am so tired~

Sorry I can not attach pictures:(

I can't give you all the specifics but my daughter used this company and has nothing but trouble - not with the installation people so much as with contact with the office people regarding issues, payments etc. This has caused about 18 months of frustration for her familiy - I am sure she will be submitting an actual review

The windows were great. Staffer who came to install them behaved nicely.

Did not show up for the installation appointment. Will not recommend to anybody.

Please do a thorough online research on this company before proceeding

We were given an installation date of Wednesday, November 6th for 08:00 a.m. and instructed by e-mail to remove all window treatments, and clear the areas of all furniture and cover anything that could be affected by dust prior to the installation.

Received a call at 09:00 a.m. telling us the installation was cancelled because the windows weren't ready. They hadn't received the glass from their supplier. I questioned how it was possible they didn't know of this problem in advance but received no satisfactory answer.

I found this behavior very suspicious so I did some research on the internet and discovered to my dismay they are unreliable and there are many negative reviews and photos of their shoddy work. (I can send photos to anyone who is interested.)

They offered to reschedule for two weeks later. We declined and said we wanted to cancel.

However, when they called us back, we were told we could not cancel because the ten day grace period had passed and we were obligated to take the windows or they would refer this matter to legal services.

We have lost all confidence in their products and services.