Windermere lakecruises Reviews 

Any one that is in a wheel chair or mobility scooter avoid this place my brother bought 2 freedom of the lake ticlets to go on boats but he was denied access on the boats I rung them to see if he can get on the boats with a mobility scooter they said yes it was fine only to be turned away on the day it is disgusting how people with mobility issues gets treated the staff on they day was miserable and very arrogant most of the staff don't know their jobs it ruined our day he was looking forward to going on the blue boats online it says you can go on the blue boat with mobility issues but the staff was saying no they are happy to take your money but they are not happy to help you

We took a group of disabled holiday makers on a Windermere cruise. We were on The Swift, which has totally accessible areas. All the crew were pleasant and helpful. The weather was not too bad - at least we could see out!

The host was wonderful and knowledgeable however boat did seem crowded

Lovely experience last summer would do again

Can not believe this can happen in UK, looks like I’m in undeveloped country.
Currently they only accepts online bookings, we booked for 7 people, paid in full, received reference number and other details where it mentioned start time as 12:45 pm. When we reached there 5 mins before they just redirected us from pier to pier(incompetent staff) and finally said boat is boarded already at 12:35 pm and asked us to contact on 01539443360 where the executive was rudely said that the booking reference shows timing as 12:35pm at her end and no matter what time given to us. Further asked me to pay again and rebook.
Though I was there on time and I have all the proofs showing start time as 12:45 pm I then sent them email. It’s been 3 days but no one responding to that.
Very poor system, helpless and rude staff. Would not recommend these cruses to anyone.