Willows Veterinary Centre & Referral Service - Solihull Reviews 

The facilities themselves are impressive - immaculately clean and with the calm atmosphere of a private hospital. However, what makes this place so special is the absolute professionalism and top quality service from the team of staff. Both my dog and I were treated with such care - by the vet (Tom) whose reassuring manner and knowledge helped in our crisis; by the vet nurses (especially Jo); by the physio and by the reception team. In times of distress we need to know people will ring when they say they will ring and to know your pet is in expert and safe hands and this has definitely been my experience at The Willows.

We were referred to Willows by an emergency vet service after our puppy got hit by a vehicle and severely injured one forepaw. She was hospitalised at Willows for two weeks and is receiving regular ongoing outpatient care to support her recovery. Our experience with the vets has been first class. During her hospitalisation we received daily calls to update us in detail on her condition and to talk us through the options available. The staff were upfront about costs. It was a distressing time but the vets took their time to explain complex procedures to us and we felt our dog was receiving the best possible care from vets who are experts in their respective fields. Whenever we visited we found her happy with her handlers, and even now whenever we go in for outpatient appointments she is very happy to see the vets and handlers, which makes us feel she is in good hands. We continue to receive support by phone and email now she is home, which is reassuring.
Our experience of the reception staff had generally been excellent (particularly their kind and compassionate approach when we arrived with our newly injured pup for the very first time). We have had two occasions when something has gone awry when checking in for appointments and we've had long waits before realising that the message hadn't got through that we had arrived. But that has been a rare exception. We would highly recommend Willows to others whose pets need specialist care.

Excellent service by caring and competent professionals. My kitten was admitted for neutering, blood test and microchip. Vet Noella explained everything clearly and was reassuring. The vet nurses are thorough and caring, looked after her very well and explained post op care to take at home. Receptionist handled insurance claim. Excellent service all round, happy kitten and happy me. Well done and thank you 🤗😻

Absolutely fantastic here, I have been battling with my pup for a year & numerous vet visits,came here today & got the diagnosis within a couple of hours. Thankyou to all at willows

Efficient service. Lovely neurology vet, Francesca V. I felt like my little dog was greatly taken care of. She had emergency surgery followed by a 3 night stay.

Derek the Dachshund broke his upper canine tooth. Fortunately he's insured. Ashleigh at Willows did a fabulous job with two operations, and Derek is smiling again. First class service. Efficient reception (who also handled the insurance claim process for us), helpful staff, and an exceptional caring veterinary doctor. Thank you Ashleigh.

From the start of Lolly’s time at Willows until the end, the team provided excellent care and attention to my dog.

We required an emergency vet and was referred to Willows. The staff were exceptional, caring and knowledgeable. The nurse was so friendly and you can tell they do genuinely care for animals and it is more than a job to them. Shame we live so far away as would like to have Willows as our registered vets.

Absolutely amazing team very professional knowledgeable and caring gave us and our very special bulldog Alfie the best care so informative at every step of diagnosis explained in full what was needed to make our Precious Alfie well again kept us informed at every step and now we are looking forward to a full recovery thank you wonderful team we needed you at such a scary time

I can’t say enough good things about Eugenio and the entire veterinary team.

My dog, Ace, needed TPLO surgery, which was a stressful experience for us, but they made the entire process smooth and reassuring from start to finish.

Eugenio was knowledgeable, patient, and took the time to explain every step of the procedure and recovery.

The level of care, professionalism, and genuine compassion they showed toward Ace was outstanding.

The surgery went very well, and the follow-up care and support during recovery were excellent.

We cannot speak highly enough of the care our dog Rooi received at Willows Veterinary Centre, particularly from consultant Will Robinson.

From our first appointment, Will treated both Rooi and us with the utmost professionalism, integrity, and compassion. When we received the devastating news that Rooi's condition was terminal cancer rather than the benign lipoma we had hoped for, Will delivered this information with sensitivity and clarity, always keeping Rooi's wellbeing at the heart of his advice.

What impressed us most was Will's genuine respect for our feelings during such a difficult time, whilst maintaining the highest clinical standards. His communication has been exemplary - clear, honest, and delivered with kindness. Even when dealing with administrative queries, he has been swift, helpful, and professional. The fact that Willows houses all specialisms under one roof is invaluable. Knowing that Rooi could receive expert care without multiple referrals gave us tremendous peace of mind.

The entire team demonstrated the same level of professionalism and compassion as Will, making what could have been an overwhelming experience as manageable as possible.
We would not hesitate to return to Willows for any future veterinary needs, and we wholeheartedly recommend them to anyone seeking specialist veterinary care.

Thank you to Will and the entire team for everything you have done for Rooi and our family.

The vet I saw was so patient and kind, and treated my very stressed dog with utmost. care. He gave me so much of his time and knowledge, and I came away confident that my dog would be cared for to the highest professional standards.

My frenchie Angel spent 24 hours at willows after spending a week in pain and our own vet being unable to find out where the pain was coming from. After a consultation with Lluis he was able to tell us that Angel had slipped a disc in her neck He gave us different treatment options and so far the medication route is working. I can't thank the willows enough for all their help and would recommend in the future

Super experience . It’s a busy week lace but goodness me do they know their stuff ! My prized pooch was treated so well and the consultant spoke to me on a language I understood !

Clover is an 11 mths old collie cross who was taken seriously ill last week. She was seen by her local vets at Teme vets Tenbury Wells and their larger practice at Ludlow. She was immediately referred to Willows Solihull and we drove her there for further tests 10am Sunday (spinal taps Mri CT and joint and bloods etc). Clover was settled in and we had a long and very very detailed discussion with a neurologist (2 in total spoken with plus other specialists we have yet to meet (tests are ongoing 🤞 🤞 🤞). Clover is home now having been investigated and stabilised with appropriate medication and a care plan until the full results are collated and her treatment can be targeted towards the best outcome for her (meningitis and poly arthritis allied to either an auto immune response or possible other cause are where we are as l post this). She is much improved and elated to be home and busting to get back to her previous supercharged puppy self! Time and treatment will - please God - allow her to do that🤞 🙏 🤞 🙏 Everyone at Willows (& my local vets Teme) have been awesome in caring for and investigating her. Nothing has been too much trouble and everyone we've met has given 100% plus. So a huge thank you!!! to all of you from me and Clover's family and friends. We know this will cost more than my PetPlan insurance covers but considering all of the high end specialist work she has had we as her family believe our contribution is money spent wisely and hopefully - so anyone reading this please 🤞 🙏 🤞 🙏 for our beautiful pup. Thank you.

Our 5 year old dog was referred to the Willows with a ruptured disc on New Year’s Eve. He was unable to use his back legs and was in a lot of pain. From the moment he was seen by Michelle, we couldn’t have wished for better care for him. They operated on him and gave him the best care as well as giving us regular updates while he was recovering. 6 weeks later, he has regained his mobility and is back to being the happy dog that we know and love. We can’t thank them enough for everything Michelle and the team have done for Freddie. They are miracle workers! Thank you!

My dog Amber has been really looked after well again today for her operation.
She was somewhat unsettled on the way home and when we got home, but the lovely professional vet, didn't have to, but rang me twice in 4 hours checking she was OK, which was lovely. Thank you.

My dog was in for a heart ultrasound. Drop off was ok, although it would have been better for her to have been taken to a different room by the nurse rather than me leave the room without her, as she didn’t like me leaving. From then on communication became a bit non existent. I’ve no idea what time the procedure was done, but I was told to call at around 2pm if I hadn’t heard anything, which I did. The vet was busy - fine - and I was promised a call back. An hour and a half later I called again - the vet was busy, we’ll call back, which they did this time - but maybe only because I stated I’d already been told that before! I was then told to collect her at 3pm. I arrived just before 3, then waited almost an hour before we were called through. This should have been an easy discharge - there was no sedation needed, I’d already spoken with the vet and there was no follow up medication. As a vets, Willows are brilliant - I am lucky to have them as our local vet. But this whole dropping off / discharging could be a lot smoother. I took time out from work to collect the dog, and had to make that time back up - I didn’t expect to be kept waiting so long!

The Williows expertise, and exceptional knowledge shone through. After been transferred from our usual vets for specialist input we were prepared for the worst by our usual vets. But from the moment we arrived at the Willows, their communication, kindness and compassion were second to none!!!! Laora, the soft tissue specialist was fantastic, we felt confident instantly that our baby was in the best possible hands, and felt and instant connection of trust! We can’t thank the team enough.

Very grateful the Willow Veterinary centre so us as quickly as they did. The staff, including reception, admin, vet and veterinary nurse were all polite, kind and took their time when explains the procedures, results and plans.