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I signed a 3-year contract and waited patiently for 3 months for my vehicle. Two weeks before delivery, I received a call stating they were increasing my monthly payments. When I refused to accept t... See more
Company replied
We would highly recommend using Kelly-Anne & her team to source & deliver your new vehicle. We just took delivery of our brand new Volvo Xc40 & are delighted with the very professional service. They... See more
Company replied
This is the second time leasing and our original lease company really suffered with communication. After some hunting around I came across the great reviews of Willow and decided to give them as cal... See more
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Company details
About Willow Leasing
Written by the company
THE BEST WAY TO A NEW CAR
Get the best price on the web with an effortless ordering process and great communication. We're here to help you get that brand new car completely hassle-free - no worries, no stress.PERSONAL AND DEDICATED CUSTOMER SERVICE
Get a personal consultant who is there to guide through your leasing process. Dedicated. Helpful. With prompt updates and great communication, our team comes highly recommended.ALL MAKES & MODELS
Looking for something specific? Come to us, we have access to all makes and models. Can't find something on our website, speak directly to our team of fantastic consultants who can source a price for you on whatever you want. We're just a phone call or email away.MEMBERS OF THE BVRLA
We are a member of the BVRLA; meaning that we have to, like every member, abide by a Code of Conduct that is in place to make sure that you, the customer gets clear and precise information, fair terms and conditions, a complaint resolution service and a high standard of service. All BVRLA members undergo an annual audit that inspects us to make sure we maintain our compliance to BVRLA standards and Code of Conduct.Contact info
Office 1, DN10 6JG, Bawtry, United Kingdom
- 03453503776
- enquiries@willowleasing.com
- www.willowleasing.com
2.6
Poor
358 reviews
Replied to 50% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent Service
Thank you to Kelly-Anne for all your hard work, so I could have my first ever brand new car and I love it.
The great service and support throughout was outstanding. I would defiantly recommend Kelly-Anne and the team at willow leasing.
1 July 2021
Reply from Willow Leasing
Hi Yvonne! Thank you for taking the time to write such a fantastic review! I'll make sure that Kelly-Anne sees your kind words - she'll be quite pleased! We hope you enjoy your new car and we look forward to helping you again in the future!
Happy Driving! - Sophie
Very pleased with the service we got
Very pleased with the service we got, and now driving a brand new car. Very happy with both the price and pthe car. I will be using Willow again in 4 years time for the next car
30 June 2021
Reply from Willow Leasing
Hi there! Thank you for taking the time to write a review! We're glad you rated us worthy of five-stars - customer satisfaction is very important to us! Keep in touch with us on social media, we'd love to hear from you!
Happy Driving! - Sophie
Reply from Willow Leasing
Hi Margaret! Thank you for taking the time to write a review! We're glad you rated us five-stars and we look forward to helping you in the future. We have a referral scheme so make sure you recommend your friends, family and colleagues as you could earn a reward for doing so!
Happy Driving! - Sophie
Scott was excellent
Scott was excellent, he was very responsive and acted quickly after every conversation and confirmed every action. He was extremely pleasant, nothing was too much trouble for him. He is an excellent ambassador for Willow Leasing and a pleasure to deal with.
27 June 2021
Reply from Willow Leasing
Hi Jim! Thank you for taking the time to write such a wonderful review! I'll make sure that Scott sees your praise! It's great to hear how your experience went with us and we're glad you've rated us five stars! Keep in touch with us on social media, we'd love to hear from you!
Happy Driving! - Sophie
Marcus was very friendly from start to…
Marcus was very friendly from start to finish and the car is exactly what I wanted!
24 June 2021
Reply from Willow Leasing
Hi Chris! Thank you for your complimentary review! I'll make sure that Marcus sees your kind words - he'll be quite pleased! We're so glad that you're already loving and enjoying your new car! We look forward to helping you with your next car in the future!
Happy Driving! - Sophie
Willow Leasing
Willow Leasing (Marcus Machin) provided an excellent service, were very helpful throughout the process and kept me up to date on progress.
24 June 2021
Reply from Willow Leasing
Hi there! Thank you for taking the time to write such a fantastic review! I'll make sure Marcus sees your kind words! We always aim high and we're proud to keep our customers as happy and stress-free as possible!
Happy Driving! - Sophie
Foremost in selecting Willow for my…
Foremost in selecting Willow for my lease car was the competitive pricing. Going for the best price can lead to compromises but I am happy to report that the service was as good as the price and I would happily recommend that you give them a try.
24 June 2021
Reply from Willow Leasing
Hi Graham! Thank you for your great review! We're so glad with how impressed you were with our service - we always aim to provide an A* service to everyone! Why not follow us on our social media and keep in touch - we'd love to hear from you!
Happy Driving! - Sophie
Very nice company with helpful people
Very nice company with helpful people. We dealt with Scott and feel that he’s been more than helpful. Attentive to our requirements, friendly and courteous. Always ready to answer questions. We just completed our second lease arrangement with them and we were pleased to be able to continue.
24 June 2021
Reply from Willow Leasing
Hi Orlando! Thank you for taking the time to write such a fantastic review! We have a referral scheme so if you recommend us to your friends, family and colleagues, you could get some money back as a reward!
Happy Driving! - Sophie
Just a fantastic service
Just a fantastic service, responsive, clear and very lovely to deal with.
24 June 2021
Reply from Willow Leasing
Hi Alice! Thank you for taking the time to write such a wonderful review! Customer satisfaction is very important to us so we're glad that you've given us five-stars! Have you followed us on Social Media? We have pages on LinkedIn, Facebook and Instagram, so give us a follow and keep in touch!
Happy Driving! - Sophie
5 star service XC40
Excellent service from Scott from start to finish. Even took delivery of our new Volvo weeks earlier than expected.
24 June 2021
Reply from Willow Leasing
Hi Catherine! Thank you for your amazing review! Every member of our team look to help you in anyway we can - so its great to hear how pleased you were with our service. Keep in touch with us on social media, we'd love to hear from you!
Happy Driving! - Sophie
Excellent service thanks.
24 June 2021
Reply from Willow Leasing
Hi Annika! Thank you for your review! We're glad you rated us five-stars and we look forward to helping you in the future. Make sure to follow us on our social media channels, we'd love to keep in touch!
Happy Driving! - Sophie
5 STAR!!!
I cannot recommend Willow Leasing and the FANTASTIC Kelly-Anne enough. I needed a car very quickly as my own car had broken down. I contacted over 7 leasing companies and Kelly-Anne was by far the most responsive, helpful and general all around hero of anyone I talked to. The price was also the best as they secure the strongest prices due to the relationships they have with dealers. She has even helped me lots post sale and I love the nice card to say thanks too. What a great company!!
15 June 2021
Unprompted review
Reply from Willow Leasing
Hi Tristan! Thank you for taking the time to write such a fantastic review! I'll make sure that Kelly-Anne sees your kind words - she'll be quite pleased! Have you followed us on Social Media? We have pages on LinkedIn, Facebook and Instagram, so give us a follow and keep in touch!
Happy Driving! - Sophie
Great company to deal with.
Great company to deal with.. Excellent communication and very helpful.
14 June 2021
Reply from Willow Leasing
Hi Ali! Thank you for taking the time to write a review! Every member of our team look to help you in anyway we can! We always aim to make your leasing process easy and hassle-free and we're glad that you felt this way about your experience! Keep in touch with us on social media, we'd love to hear from you!
Happy Driving! - Sophie
Brilliant
Brilliant from first contact to superb delivery
Literally could not fault any aspect. Only praise
8 June 2021
Reply from Willow Leasing
Hi Denis! Thank you for your amazing review! We're glad you rated us five-stars and we look forward to helping you in the future. We always aim high and we're proud to keep our customers as happy and stress-free as possible! Keep in touch with us on social media, we'd love to hear from you!
Happy Driving! - Sophie
I would definitely recommend Willow Leasing.
The whole process was very good. The website was informative and accurate and then Marcus was very helpful talking me through the process and answering any questions I had. They were always very quick to answer the phone when I rang. The car was delivered very soon after order was exactly as we were expecting.
I would definitely recommend Willow Leasing.
6 June 2021
Reply from Willow Leasing
Hi Andy! Thank you for your great review! I'll make sure that Marcus sees your praise! We're glad you rated us five-stars and we look forward to helping you in the future. We have a referral scheme so make sure you recommend your friends, family and colleagues as you could earn a reward for doing so!
Happy Driving! - Sophie
Such a friendly and hardworking team
Such a friendly and hardworking team.
Throughout the process we received excellent customer care and despite some unavoidable delays to delivery, Kelly Ann remained patient, professional and prompt in negotiations.
Competitively priced, with lots of good communication Willow made this a very positive experience. Thank you- would definitely recommend
2 June 2021
Unprompted review
Reply from Willow Leasing
Hi Kathy! Thank you for taking the time to write such a wonderful review! I'll make sure that Kelly-Anne sees your kind words - she'll be quite pleased! We're so glad with how impressed you were with our service - we always aim to provide an A* service to everyone! Have you followed us on Social Media? We have pages on LinkedIn, Facebook and Instagram, so give us a follow and keep in touch!
Happy Driving! - Sophie
Excellent customer service
29 May 2021
Unprompted review
Reply from Willow Leasing
Hi Aaron! Thank you for your review! Every member of our team look to help you in anyway we can - so its great to hear how pleased you were. Keep in touch with us on social media, we'd love to hear from you!
- Sophie
The team at Willow Leasing were great
The team at Willow Leasing were great. Marcus managed to source my car when no other lease company could get it for me and at a great price too. The whole process from start to finish was quick and easy. Overall five star service from Marcus and the team at Willow Leasing.
29 May 2021
Reply from Willow Leasing
Hi Mr Noone! Thank you for taking the time to write such a fantastic review! I'll make sure Marcus sees your kind words! We're glad you rated us worthy of five-stars - customer satisfaction is very important to us! Don't forget that we have a referral scheme - recommend us to your friends, family and colleagues and get some money back for your efforts!
Happy Driving! - Sophie
Great service and support from Marcus…
Great service and support from Marcus and the team. The service was really efficient and friendly. I can thoroughly recommend them.
28 May 2021
Reply from Willow Leasing
Hi Simon! Thank you for taking the time to complete a review for us! Every member of our team look to help you in anyway we can - so its great to hear how pleased you were. We always aim high and we're proud to keep our customers as happy and stress-free as possible! Keep in touch with us on social media, we'd love to hear from you!
Happy Driving! - Sophie
Excellent service
Excellent service. Very friendly and understanding.
Car was delivered sooner than anticipated.
Would recommend.
28 May 2021
Unprompted review
Reply from Willow Leasing
Hi Marc! Thank you for taking the time to write such a great review! We always aim to make your leasing process easy and hassle-free and we're glad that you felt this way about your experience! Have you followed us on Social Media? We have pages on LinkedIn, Facebook and Instagram, so give us a follow and keep in touch!
Happy Driving! - Sophie
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