William Davis Homes Reviews 

321
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, patience, and professional approach, making the home-buying process smooth and stress-free. Many people highlight the outstanding customer service, with team members being knowledgeable, supportive, and always willing to go above and beyond to assist with queries and guide them. Consumers appreciate the personalized and efficient support received, describing the overall service as excellent. However, some customers noted concerns regarding home quality, citing issues like badly fitted doors, large snagging lists, and poor workmanship, which led to problems such as mould or creaking floors. A few people also mentioned that promised green spaces on developments were not maintained as advertised, appearing with dead trees and weeds.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the helpfulness, knowledge,... See more

Service

Users describe positive interactions with service, highlighting the helpfulness and professionalism of the... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers highly recommending the builder for... See more

Location

Customers consistently note ambiguous experiences with location, with many expressing excitement about moving... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well done William Davis! From day one of going to the house, to consider buying the sales team was brilliant, especially Amanda at the Castle Donington site. She was so helpful, and when we dec... See more

Company replied

Rated 5 out of 5 stars

Yvette has been absolutely lovely throughout our entire journey of buying our first home. She is incredibly caring, supportive, and always willing to help, no matter how small the question. She took t... See more

Company replied

Rated 5 out of 5 stars

Buying a house with WD was a breeze with Debby. Right from enquiry, to the last few weeks before completion. Debby has been really helpful and was patient and supportive with making choices of finishe... See more

Company replied

Rated 5 out of 5 stars

After a setback with a failed chain on another property, we opted to move to a new, William Davis home (after visiting it many times!!). The staff were always polite, happy & helpful and greeted us... See more

Company replied


Company details

  1. Home Builder
  2. Housing Development

Written by the company

As one of the best-loved housing developers in the Midlands, William Davis have been building new homes for over 90 years. As a 5 star rated housebuilder for ten years running we put quality and craftsmanship at the heart of everything we do. With an excellent choice of two to five bedroom homes, all beautifully designed inside and out. Our aim is to bring you the best buying experience, the best home, and the best address.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

321 reviews

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No recent history of asking for reviews

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4.6

All reviews

(321)

86 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

William Davis at Regency Park

William Davis at Regency Park, Castle Donington, have been incredible. We put our deposit down in February and only moved in on the 29th September due to lots of issues with our chain.
Amanda (Sales Manager) was supportive, patient and very helpful with the whole process. She constantly chased all involved and kept us informed the whole time. The moving process was very stressful, but Amanda was so experienced, she either gave us the advice we needed, or dealt with the people who needed sorting. She was amazing!
The house itself is beautiful. We are so pleased with the quality of everything.
We highly recommend William Davis as a builder.

3 October 2025
Unprompted review
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Reply from William Davis Homes

Good morning Paula,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Amanda and the team at Regency Park.

Kind regards,

William Davis

Rated 5 out of 5 stars

Cannot fault William Davis

Cannot fault William Davis. The entire sales team: Sue, Tracey, Sadie, and the site manager, Mark, have been fantastic from start to finish. We are truly grateful, as first time buyers, for all their help and for making the process smooth and stress free. Huge thank you to all of you!! We are so happy!

26 September 2025
Unprompted review
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Reply from William Davis Homes

Good morning Katy,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Sue, Tracey, Sadie, Mark and the whole team at Wellington Place.

Kind regards,

William Davis

Rated 5 out of 5 stars

Thank you all at William Davis

We would like to thank June for all the help from day one in showing us the properties and guiding us through the process of purchasing our new home.

25 September 2025
Unprompted review
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Reply from William Davis Homes

Good morning,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto June at Thorpebury in the Limes.

Kind regards,

William Davis

Rated 5 out of 5 stars

The friendly welcome

The friendly welcome of both sue and Tracy,who were able to answer any questions along the buying process and kept in touch throughout.

24 September 2025
Unprompted review
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Reply from William Davis Homes

Good morning,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Sue and Tracey at Wellington Place.

Kind regards,

William Davis

Rated 5 out of 5 stars

Bev made us very comfortable

Bev made us very comfortable on both of our viewings. She gave all the information I needed and offered help often.
She has kept in touch as promised.
She made viewing easy and let us take the time needed. 🙂

20 September 2025
Unprompted review
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Reply from William Davis Homes

Good morning,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Bev and the team at Houlton.

Kind regards,

William Davis

Rated 5 out of 5 stars

Happy customers

From the first meeting until completion, Steph was welcoming, personable and helpful. She was knowledgeable about the property but not pushy. Throughout, at times a fraught period to sell our current house, Steph was supportive and always got things moving. We have been pleased with the quality of everything in place so far. The proof will, of course, be over time on the property as a whole but, at this moment, we were very happy with the service and our new home.

29 August 2025
Unprompted review
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Reply from William Davis Homes

Hi Simon,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Steph and the team at Lime Gardens.

Kind regards,

William Davis

Rated 1 out of 5 stars

Surprised that there are any good…

Surprised that there are any good reviews. Shoddy workmanship, poor attitude and he charged a fortune.

8 April 2025
Unprompted review
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Reply from William Davis Homes

Hi Jenny,

Thank you for your review however, you may have the wrong company? We can't find your details on our system.

If you are referring to William Davis Homes and there is an issue, please email our customer care team so this can be looked into customerservices@williamdavis.co.uk.

Kind regards,

Willam Davis

Rated 5 out of 5 stars

During the process of part-exchanging…

During the process of part-exchanging and buying my new home at Princes Place, William Davis Homes have been absolutely brilliant from start to finish. They’ve been professional, friendly, and genuinely caring throughout the entire journey. I received regular updates and felt fully supported at every stage. Their communication has been excellent, and nothing was ever too much trouble.

I honestly cannot fault the service I received — they’ve gone above and beyond for me and my family, and we’re so grateful. Highly recommended!

1 September 2025
Unprompted review
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Reply from William Davis Homes

Hi Alex,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Rebecca, Claire and the team at Princes Place.

Kind regards,

William Davis

Rated 5 out of 5 stars

Really great buyers experience

Really great experience, very professional and always helpful

30 August 2025
Unprompted review
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Reply from William Davis Homes

Hi Holly,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive.

Kind regards,

William Davis

Rated 5 out of 5 stars

Excellent customer service from Mandy

I had an outstanding experience working with Mandy Johal at Lace Fields in Ruddington, throughout the process of purchasing my first new build home. From the very first interaction, they were knowledgeable, professional, and incredibly attentive to my needs. They took the time to explain every detail clearly, guided me through each step, and always made me feel confident in my decisions.

What really stood out was their genuine commitment to making the process smooth and stress-free. Whether it was answering my questions (even the small ones), providing timely updates, or coordinating with the builder on my behalf, they consistently went above and beyond. Their patience, positivity, and deep understanding of the new construction process made a big difference.

Thanks to Mandy, I felt informed, supported, and truly excited throughout the journey. I would absolutely recommend them to anyone looking to buy a new home – especially a new build.

Their service was nothing short of excellent! Thank you so much Mandy!!

29 August 2025
Unprompted review
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Reply from William Davis Homes

Hi Amy,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Mandy and the team at Lace Fields.

Kind regards,

William Davis

Rated 5 out of 5 stars

Excellent

Our experience with this company has been worry free and enjoyable. Rebecca and Shaun are excellent ambassadors and have been there for us throughout. We would have no reservations in recommending them to anyone.
William Davis continues to live up to its outstanding reputation. Thank you.

13 August 2025
Unprompted review
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Reply from William Davis Homes

Hi Lynette,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Rebecca and Shaun at Princes Place.

Kind regards,

William Davis

Rated 5 out of 5 stars

Lovely homes with a high standard of…

Lovely homes with a high standard of finish. The team were professional, friendly, and made everything stress-free. Very happy with the experience.Thanks Bev !

18 August 2025
Unprompted review
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Reply from William Davis Homes

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Bev at Houlton.

Kind regards,

William Davis

Rated 5 out of 5 stars

Very Satisfied

Very Satisfied, Happy with sales consultant Mandy, who guided us, and explained the process thoroughly in a way we understand as a first time buyer. And it was pleasure meeting Mandy and we are thankful to her.

17 August 2025
Unprompted review
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Reply from William Davis Homes

Hi Niksha,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Mandy at Lace Fields.

Kind regards,

William Davis

Rated 5 out of 5 stars

Very very good from start to finish

Very very good from start to finish. Mandy was fantastic with guiding us through the process with her very personable and professional approach. She also made great recommendations with mortgage advisors and solicitors. At no point did we feel rushed in our purchase, even when we had a sale fall through in our chain. This was handled with empathy and understanding. The process in place on completion day was outstanding. Thank you so much.

31 July 2025
Unprompted review
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Reply from William Davis Homes

Hi Clarissa and Ben,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Mandy at Lace Fields.

Kind regards,

William Davis

Rated 5 out of 5 stars

We have had professional help and…

We have had professional help and advice all the way through the purchase. The sales consultants Mandy & Rebecca were first class, friendly, knowledgeable and always returned calls promptly. William Davis Homes have been both patient and understanding throughout the protracted purchase process. The build quality is excellent and the finish excellent. I would thoroughly recommend them to anyone.

1 August 2025
Unprompted review
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Reply from William Davis Homes

Hi Jean,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Mandy and Rebecca at Lace Fields.

Kind regards,

William Davis

Rated 5 out of 5 stars

Bev is very welcoming and explained…

Bev is very welcoming and explained about the project with patience.

9 August 2025
Unprompted review
William Davis Homes logo

Reply from William Davis Homes

Hi Viswa,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Bev and the team at Houlton.

Kind regards,

William Davis

Rated 5 out of 5 stars

Yvette was amazing!

Yvette was extremely helpful answering all questions that we had as first time buyers. She took her time and explained each step making sure we understood each process.

10 August 2025
Unprompted review
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Reply from William Davis Homes

Hi Sophie,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Yvette and the tea, at Houlton.

Kind regards,

William Davis

Rated 5 out of 5 stars

Yvette and Bev at William Davis Homes…

Yvette and Bev at William Davis Homes made the process of purchasing a new home in Houlton smooth and swift, it took less than 4 weeks from offer to completion! They are professional, polite and quick to help. They treated me with respect and took the time to answer my queries. There was a slight mishap on completion day when a key set was missing as the cleaner had forgotten to return it, however Yvette rectified this very quickly, who liaised with the site manager, Neil, to replace the lock barrel on the morning of moving in day and offered their sincere apologies. So thanks again for solving this so quickly. Apart from this, the whole experience buying with WD homes has been a pleasurable and stress-free experience.

Review written one week after moving in. Everything's in working order. Absolutely loving the house.

9 August 2025
Unprompted review
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Reply from William Davis Homes

Hi Qinghao,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Yvette and Bev at Houlton.

Kind regards,

William Davis

Rated 5 out of 5 stars

We’ve started the first time buyer…

We’ve started the first time buyer process few weeks ago, and the team has been incredibly helpful, especially Yvette she is really professional and knows how to make sure you feel comfortable and understand the process. I will recommend this developer and even their home and design.

8 August 2025
Unprompted review
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Reply from William Davis Homes

Hi Carine,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Yvette and the team at Houlton.

Kind regards,

William Davis

Rated 5 out of 5 stars

Originally we were not looking for a…

Originally we were not looking for a new build, however after popping in for a chat with Mandy, 3 months later we are now in our beautiful new home
Mandy really helped throughout the process and would highly recommend William Davis 😀

1 August 2025
Unprompted review
William Davis Homes logo

Reply from William Davis Homes

Hi Vickie,

Thank you for taking the time to leave a review, we really appreciate it.

We are pleased to hear that your experience has been positive and we will make sure we pass your comments onto Mandy.

Kind regards,

William Davis

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