Willesden Bathrooms Reviews 

453
•
TrustScore 3 out of 5

2.9

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Rated 1 out of 5 stars

Do not use this company. Initially ordered an incorrect item which i was told to return, i did and they received i have evidence. The replacement was a faulty unit which i returned using their service... See more

Rated 4 out of 5 stars

As described, and seems a good design. Let down by delivery. No opportunity to give sender delivery instructions. No information day/time to be expected. Carrier left failure note giving no contact p... See more

Rated 5 out of 5 stars

Very impressed with product, speed of dispatch and value for money. Was looking for a replacement top O seal mixer cartridge. Not many available on internet and prices all over the place. Pleasantly... See more

Company replied

Rated 1 out of 5 stars

Have tried contacting this company repeatedly this week after they sent me the wrong sink.. No helpful response whatsoever, all they’ve done is have a young idiot called Charlotte antagonise th... See more

Company details

  1. Bathroom Remodeler

Information provided by various external sources

willesdenbathrooms the UK's independent bathroom retailer, with nationwide delivery. Free & Next Day Delivery available


Contact info

2.9

Average

TrustScore 3 out of 5

453 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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2.9

All reviews

(453)

2 reviews in the last 12 months

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Rated 1 out of 5 stars

Impossible company to contact

We needed a replacement basin urgently to replace a damaged one. I initially placed an order through Ebay but with a message asking if I could pay for next day delivery.

I received an unhelpful message saying they had cancelled the ebay order (they hadn't) and I would need to place an order through their website. I did this, paying more for the item (compared to the ebay listing) and paying for next day delivery.

The short version is, next day has come and gone and no sign of the basin. It seems impossible to get through to this company by phone, despite their irritating telephone system telling you that you are first in the queue. I have called at least ten times over the last two days, with the same result.

Save yourself the stress and order from somewhere that values its customers and you can actually speak to.

26 July 2023
Unprompted review
Rated 5 out of 5 stars

410mm cloakroom basin order

Ordered a 410mm cloakroom basin as price was super good. Basin took a couple of days longer to arrive but Siam was helpful in trying to ascertain why. Good company to deal with

25 July 2023
Unprompted review
Rated 1 out of 5 stars

Con artists who don’t care about their customers..

Have tried contacting this company repeatedly this week after they sent me the wrong sink..

No helpful response whatsoever, all they’ve done is have a young idiot called Charlotte antagonise their customer.. Brilliant.

I asked for a number to explain the situation, only looking for an exchange - given a premium line number, that nobody answers, even after 10 attempts.

Avoid at all costs, absolute con artists.. Not only was the sink not as described, their delivery process was severely slow too. Save your money, shop elsewhere.

6 July 2023
Unprompted review
Rated 5 out of 5 stars

Willesdene bathrooms used DPD for local…

Willesdene bathrooms used DPD for local delivery in my area and I can’t thank them enough. Willesdene themselves were excellent and kept me informed of the status of my delivery throughout. DPD were excellent and let me informed of the status of my delivery. I was not present and my heavily pregnant wife was at home when parcel was delivered. The DPD driver was more than helpful and happily brought the heavy and perishable (unbeknownst to dpd) parcel into our home so my wife didn’t have to carry it. Can’t thank them enough for going the extra mile. Totally positive review having had many parcels delivered over the years to many different addresses.

Thank you WILLESDENE and thank you DPD LOCAL EDINBURGH NORTH WEST

4 May 2023

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