Wild Tokyo Reviews 

245
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, most reviewers were unhappy with their experience overall. Many customers encountered significant delays and difficulties with payment processing and withdrawals, often waiting weeks for their funds to be released. People frequently reported poor customer service, describing it as unhelpful, unresponsive, and providing generic, scripted responses. Reviewers also faced prolonged account verification processes, which further delayed access to their winnings and led to frustration. However, some customers also noted positive experiences with the support team, finding them accommodating and quick to respond, with a few people specifically impressed by assistance during account verification.

What people talk about most

Payment

Reviewers mention significant dissatisfaction with the payment process, particularly regarding withdrawals.... See more

Website

Reviewers highlight ambiguous aspects of the website, with some consumers expressing strong dissatisfaction,... See more

Response time

Customers consistently note negative experiences with response times, particularly regarding account... See more

Customer service

Customers had negative experiences with customer service, often citing constant delays, repeated document... See more

Refund

Consumers find refund experiences to be largely negative, with many reporting significant delays in receiving... See more

Reviews shaping this summary

Rated 2 out of 5 stars

Im very disappointed with the performance of this casino. My verification process took too long to get completed. Now that I got my account verified im still waiting for my withdrawls to be processed.... See more

Company replied

Rated 2 out of 5 stars

I don’t understand why does it take so long to get my account verified, I can’t even log in anymore, even though they say that I’m missing a file. Very disappointing. And I am even skeptical over it I... See more

Company replied

Rated 2 out of 5 stars

Obviously they take there time processing your money hopping you will end up playing your winnings , it's what all these sites do , they don't make it easy to withdraw for obvious reasons , very few... See more

Company replied

Rated 2 out of 5 stars

I really want to know what happened with my KYC as when I was uploading the required documents it stated complete with green mark. It says it goes for the review now. And payment would be processed be... See more

Company replied


Company details

  1. Online Casino or Bookmaker
  2. Casino
  3. Gambling House
  4. Gambling Service
  5. Gaming service Provider

Written by the company

Wild Tokyo Casino is an electrifying gaming adventure that seamlessly blends the dynamic essence of Asia and the futuristic aesthetics of Cyberpunk! 🔴Presenting an extensive selection of games ranging from slots to live games. 🔥Distinguished software providers guarantee top-notch graphics and uninterrupted gameplay. 🏆Exciting promotions, featuring a comprehensive Loyalty Program. ⚡️Diverse deposit and withdrawal options offered for hassle-free transactions. 🧧Round-the-clock availability of Live Chat Support for immediate customer aid. 🌍Services provided in numerous languages to accommodate players from around the world.


Contact info

2.2

Poor

TrustScore 2 out of 5

245 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 89% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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2.2

All reviews

(245)

149 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Casino have everythink what Casino…

Casino have everythink what Casino should have. Support answer really fast and help with everythink. All best paymant methods and providers to Play

15 October 2023
Unprompted review
Wild Tokyo logo

Reply from Wild Tokyo

Dear vkutasv,

Thank you for taking the time to share your thoughts about Wild Tokyo Casino! We're thrilled to hear that you've had such a positive experience with us, and we appreciate your kind words.

At Wild Tokyo Casino, we aim to provide our players with the ultimate casino experience, and we're delighted to know that you believe we have everything a casino should offer. We take pride in offering a wide variety of payment methods and partnering with numerous game providers to ensure you have a diverse selection of games to enjoy.

We're also pleased that you found our support team to be responsive and helpful. Providing fast and efficient assistance is a top priority for us, and it's great to hear that you had a positive interaction with our support team.

Your feedback is invaluable to us, and we're dedicated to maintaining and improving the high standards we've set. If there's anything specific you'd like to see or any suggestions you have, please don't hesitate to let us know.

Thank you for choosing Wild Tokyo Casino. We look forward to providing you with more exciting gaming experiences and excellent service in the future.

Best regards,
Wild Tokyo Casino Representative

Rated 5 out of 5 stars

Great games

Great games, always fast, friendly and reliable service. A great way to have fun. Verification process may seem complicated but it's definitely worth it as the winnings come very quickly.

6 October 2023
Unprompted review
Wild Tokyo logo

Reply from Wild Tokyo

Dear Olaf,

Thank you so much for taking the time to share your positive feedback with us! We're thrilled to hear that you've had such a great experience at Wild Tokyo Casino.

We take pride in offering a wide variety of exciting games, and we're delighted that you find our service fast, friendly, and reliable.

Our team understand that the verification process can seem a bit complicated, but it's an essential part of ensuring the safety and security of our players' accounts and transactions. We appreciate your understanding and patience in this regard.

It's fantastic to hear that your winnings are processed quickly. We always strive to provide our players with the best possible experience, and prompt withdrawals are an important part of that commitment.

We look forward to continuing to provide you with top-notch entertainment and service at Wild Tokyo Casino.

If you ever have any questions or need assistance, please don't hesitate to reach out to our support team.

Best regards,
Wild Tokyo Casino Representative

Rated 5 out of 5 stars

excellent casino helps you relax and…

excellent casino helps you relax and have a good time quick payouts great design easy to use which makes me very happy I withdraw it a couple of times a week a couple of favorite slots have appeared, good luck to everyone

15 September 2023
Unprompted review
Wild Tokyo logo

Reply from Wild Tokyo

Dear Adam,

Thank you so much for taking the time to share your positive feedback about our casino!

We're thrilled to hear that you've been having such a great experience with us. Creating a relaxing and enjoyable environment for our players is one of our top priorities.

We're also delighted to hear that you've discovered a couple of favorite slots here. Our team wishes you the best of luck, and may the wins keep coming your way!

If you need any other assistance, our Customer Support team will gladly help you with any inquiries. Our Live-Chat is available 27/4.

Best regards,
Wild Tokyo Casino Representative

Rated 5 out of 5 stars

A very nice casino

A very nice casino. Lots of games and good bonuses. The support service is at a high level. I didn’t win much there, but I paid out quickly, albeit according to the limits. Unambiguously not scammers. Recommend!

14 December 2021
Unprompted review
Wild Tokyo logo

Reply from Wild Tokyo

Dear Alex,

Thank you so much for taking the time to share your positive experience at Wild Tokyo Casino! We're thrilled to hear that you enjoyed our wide selection of games, found our bonuses appealing, and had a positive interaction with our support service.

Your kind words about our quick payouts and transparency regarding withdrawal limits are greatly appreciated. We aim to provide a fair and enjoyable gaming environment for our players, and it's fantastic to know that our efforts are resonating with you.

It's always a pleasure to have satisfied players like yourself, and we're grateful for your recommendation. If you ever have any suggestions or feedback on how we can further improve our services, please feel free to share them with us.

Thank you once again for choosing Wild Tokyo Casino, and we look forward to providing you with continued great experiences in the future. If you have any questions or need assistance, our customer support team is always here for you.

Best regards,
Wild Tokyo Casino Representative

Show reviews in all languages. (245 reviews)

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