Wickes - Wimbledon Reviews 

473
TrustScore 4.5 out of 5

4.6

53 Plough Ln, London London, SW17 0BW, GB


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Rated 5 out of 5 stars

I bought a few paving slabs which were very heavy, I wanted to carry these in my car due to time shortage. Shop assistant Craig was exceptionally helpful, he loaded the slabs in trolley then careful... See more

Company replied

Rated 5 out of 5 stars

We went to Wickes to get advice in planning a new kitchen. The designer, Tahir Younes was very helpful and we went ahead with his plans. Delighted with the outcome, kitchen looks great, fitters wer... See more

Company replied

Rated 1 out of 5 stars

I purchased a length of tile edging, one to many, I tried to return it and was told that I could not as it was over 30 days since I had purchased it, it was not damaged and still a stock item... See more

Company replied

Rated 5 out of 5 stars

Craig and Abdi were absolute stars in helping me with my purchases . We should have more staff like this offering this kind of customer service

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Wimbledon

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • 53 Plough Ln, London, London, SW17 0BW, United Kingdom

  • +442089479818

4.6

Excellent

TrustScore 4.5 out of 5

473 reviews

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4.6

All reviews

(473)

14,161 reviews in the last 12 months

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Rated 5 out of 5 stars

Great products / lovely staff

Great products. Good prices. Staff lovely and helpful. Rachel Camilleri was so efficient and helpful. Thank you

6 June 2025
Unprompted review
Wickes - Wimbledon logo

Reply from Wickes - Wimbledon

Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Rachel in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Rachel Camilleri was great help!!

Rachel Camilleri was great help!!

Very professional and friendly

She made my day

Thanks Rachel and all the best for the future

Stefan

5 June 2025
Unprompted review
Wickes - Wimbledon logo

Reply from Wickes - Wimbledon

We're so happy to hear that the assistance you received from Rachel was helpful and made your day! We appreciate your positive feedback and wish you all the best!
-AF

Rated 5 out of 5 stars

At the till I was greeted by a…

At the till I was greeted by a beautiful friendly smile and pleasant lady.

It took me back a little especially as dealing with customer service/ store assistants in London is usually 95% a miserable and unhelpful affair!

Top marks to Rachel Camilleri. What a lovely person. I wish everyone was like that.

Thanks Rachel you brightened my morning. I will visit again.

Lovely lady aside..😊

Shop is very tidy and easy to navigate.

5 June 2025
Unprompted review
Wickes - Wimbledon logo

Reply from Wickes - Wimbledon

Hi Gary, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Rachel in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Rachel Camilleri in Wimbledon branch…

Rachel Camilleri in Wimbledon branch helped me with my return, her customer service skills were absolutely exceptional! She was so personable and lovely and is such an asset to Wickes or any customer facing role absolute star!

3 June 2025
Unprompted review
Wickes - Wimbledon logo

Reply from Wickes - Wimbledon

Hi Charli, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Rachel in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

5 out of 5

5 out of 5. Rachel was very friendly and generally helpful staff throughout the visit.

3 June 2025
Unprompted review
Wickes - Wimbledon logo

Reply from Wickes - Wimbledon

We appreciate you sharing your experience. We're happy to hear that you found our staff friendly and helpful during your visit-GS

Rated 5 out of 5 stars

Excellent customer service from Rachel…

Excellent customer service from Rachel Camilleri

I had a refund enquiry today and was assisted by Rachel Camilleri from Wickes. She was incredibly pleasant, and efficient throughout the process. Rachel made everything easy and stress-free with her friendly approach and clear communication.
It’s not often you come across such genuinely helpful customer service, she’s a real credit to Wickes. Thank you, Rachel!

2 June 2025
Unprompted review
Wickes - Wimbledon logo

Reply from Wickes - Wimbledon

We appreciate you sharing your feedback regarding the customer service you received from Rachel! We're happy to hear that your refund enquiry was handled pleasantly and efficiently. We aim to provide a helpful and stress-free experience and glad you found this with Rachel!
-AF

Rated 5 out of 5 stars

Thank you Rachel

Rachel Camilleri helped me with my click and collect order this morning. She went out of her way to make sure I didn’t have to wait too long and even offered me some extra tape to help me carry it. What a lovely and kind person! She really brightened my morning.

2 June 2025
Unprompted review
Wickes - Wimbledon logo

Reply from Wickes - Wimbledon

Hey Tim, thanks for your five-star review, and I'm glad you enjoyed the service from Rachel throughout your click and collect order! - Dylan

Rated 5 out of 5 stars

great experience at Wickes

great experience at Wickes , not only did they have the gardening tool i couldn’t find anywhere else, but also got great customer service . I was asked my age (it’s a great compliment at my age haha) at the counter by lovely staff member Rachel C. She also offered a free quote for photovoltaics panels. Didn’t even know they had partnership with a PV panels. If it hadn’t been for Rachel I would not have know Wickes has this connection. All and all really thought my trip to Wickes was worth my time!

1 June 2025
Unprompted review
Wickes - Wimbledon logo

Reply from Wickes - Wimbledon

Hi Teri, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Rachel in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Rachel Camilleri

Rachel Camilleri - polite, helpful and quick! Thanks

1 June 2025
Unprompted review
Wickes - Wimbledon logo

Reply from Wickes - Wimbledon

Hi Dominic, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Rachel in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Rachel Camilleri very polite and…

Rachel Camilleri very polite and helpful and very knowledgeable made my day

29 May 2025
Unprompted review
Wickes - Wimbledon logo

Reply from Wickes - Wimbledon

We're happy to hear that you had such a positive experience with Rachel! Thank you for your feedback!
-AF

Rated 5 out of 5 stars

Best Customer service ever

I had the pleasure of being served by Rachel Camilleri at Wickes Wimbledon, and I must say, her professionalism and friendly demeanor truly stood out. From the moment I approached the checkout, Rachel greeted me with a genuine smile and made the entire transaction feel pleasant and personal. She was efficient, courteous, and attentive to detail, making sure everything was scanned correctly and that I found everything I needed.

What impressed me most was her ability to maintain such a positive attitude, even during what seemed to be a busy time. It’s clear that Rachel takes pride in her work and genuinely cares about providing great service. Employees like her make all the difference in creating a welcoming shopping experience.

Thank you, Rachel, for your excellent service—you’re a true asset to the Wickes Wimbledon team!

29 April 2025
Unprompted review
Wickes - Wimbledon logo

Reply from Wickes - Wimbledon

Hi Kalin, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Rachel in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Rachel Camilleri Lovely assistant

Rachel Camilleri Lovely assistant, helpful, friendly and cheerful m!

27 May 2025
Unprompted review
Wickes - Wimbledon logo

Reply from Wickes - Wimbledon

Hey SJ, thanks for your five-star review, and I'm glad you enjoyed the service from Rachel in our Wimbledon store! - Dylan

Rated 5 out of 5 stars

Rachel Camilleri was fantastic in…

Rachel Camilleri was fantastic in helping find the right products when in store. She was also on hand to help resolve an on going issue with my pro card which she sorted, Thanks Rachel!

27 May 2025
Unprompted review
Wickes - Wimbledon logo

Reply from Wickes - Wimbledon

Hi Darwin, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Rachel in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Rachel Camilleri fantastic customer…

Rachel Camilleri fantastic customer service. So friendly and chatty just wonderful experience

27 May 2025
Unprompted review
Wickes - Wimbledon logo

Reply from Wickes - Wimbledon

Hi Natasha, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Rachel in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Rachel Camilleri is the epitome of…

Rachel Camilleri is the epitome of customer service. Always serving with a smile and makes great conversation with the customers

27 May 2025
Unprompted review
Wickes - Wimbledon logo

Reply from Wickes - Wimbledon

We appreciate you taking the time to leave your review. We're delighted to learn about your experience with us and how pleased you are with our services. We greatly appreciate this feedback. TW

Rated 5 out of 5 stars

Rachel Camilleri was friendly and…

Rachel Camilleri was friendly and helped find the right barcodes

27 May 2025
Unprompted review
Wickes - Wimbledon logo

Reply from Wickes - Wimbledon

Hi Andy, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Rachel in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Rachel Camilleri knows exactly what…

Rachel Camilleri knows exactly what she’s doing and is also very helpful!

27 May 2025
Unprompted review
Wickes - Wimbledon logo

Reply from Wickes - Wimbledon

We're happy to hear that you found our team member Rachel helpful. Thank you for your positive feedback!-GS

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