I'm dyslexic and struggle with understanding, however I needed to sort my kids bedroom. I a member of staff had seen me staring and looking lost and helped me get the right equipment to get the job do... See more
Company replied
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I came into the store today with absolutely no clue as to what I should be buying for a home renovation project… and immediately bumped into Nikita. I explained what I was aiming to achieve and had a... See more
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I’ve been to Wickes a couple of times over the last few weeks as I’m doing yet another DIY project. The store always has what I need, the staff are very polite and professional. Nikita is brilliant, s... See more
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Booked a telephone appointment for a new bathroom, nobody bothered to call. Got sent lots of emails regarding my new bathroom yet no conversation to plan it. Booked a second appointment this week, ye... See more
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Company details
About Wickes - Thetford
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
London Road, Thetford, Suffolk, IP24 3HZ, United Kingdom
- +441842765141
4.4
Excellent
84 reviews
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Really Good Service
We ordered our new bathroom From Wickes in Thetford, from beginning to end It was Professional and friendly. Sarah Cochius came to our home to take a look and measure up, she listened to our needs and designed the perfect bathroom. She then took the time to get it right, nothing was too much trouble. Then Bob Willis came on board as our bathroom fitter. His attention to detail was amazing and he was able to think on his feet when things needed a wiggle. Bob was Tidy though out and he was Fab with our dog.( Very important) It was Great knowing that we could go to work and leave him to it. He worked 6 days a week for 4 weeks to bring the project in on time. We have the perfect bathroom. These 2 members of staff are a credit to Wickes.
The Only Issue we had was with the delivery, we were told it would come in 2 parts and we needed to be there. I took 2 days off work and no delivery, this does need to be tighten up.
10 June 2024
Unprompted review
Reply from Wickes - Thetford
Hey there, thanks for your five-star feedback, and I'm glad that Sarah was able to help you realize your dream Wickes bathroom. It makes us proud you're happy with the end result and enjoy your new space! - Dylan
Disappointed
Hi, I'm wondering how my kitchen warranty works. I call, report the problem and someone should contact me.
But there is no answer. Wickes expect only a positive image and reviews. Mr. Elliot from customer service should respond from time to time to a phone call or email that was sent to him as well. The worst thing is that I have to pay for it anyway. I've tried to add photos but I can't. So I'll list in points.
1:badly laid tiles on the floor.
2: screwed screw in the middle of the cabinet.
3: worktop edge damage
4:Poorly placed joint between tiles/lots holes
5:No distance between the electric socket and the gas pipe hob( should be minimum 25mm)
6:Water leakage from the main pipe after one day ( after the Anglia Water intervention they turn off the main valve outside)
I managed to find the plumber who was done the work. He came, repaired it, thank you for your help. That's why I only gave two stars.
Thank you Sandor Lukomski
16 May 2024
Unprompted review
Reply from Wickes - Thetford
Hi There, thanks for taking the time to share this feedback, we are sorry to hear about your recent experience with Wickes, so that we can look into this further, we have now requested further details via Trustpilot. RD
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