Wickes - Southport Reviews 

155
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TrustScore 5 out of 5

4.8

Kew Retail Park, Scarisbrick New Road, PR8 5RG Southport, England, GB

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Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Craig will be truly missed! I popped into my local Wickes in Southport today, only to find that the brilliant store manager, Craig, has moved on to another store. I just had to leave a no... See more

Company replied

Rated 5 out of 5 stars

I recently made use of the community fund scheme at Wickes and they have been incredible. My outdoor area in my classroom needed updating and Wickes were more than happy to provide some materials. Jac... See more

Company replied

Rated 1 out of 5 stars

My kitchen was fitted in April and it is now November. I have had a nightmare with Wickes. I strongly advise you not to go near them. I have been cc’ing in the director for the last few months to tr... See more

Company replied

Rated 5 out of 5 stars

First time in this store and the customer service was outstanding especially Paul and another colleague who was on the till who i didnt catch his name. Paul and his colleague assisted me with getting... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Southport

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Kew Retail Park, Scarisbrick New Road, PR8 5RG, Southport, England, United Kingdom

  • 01704 648400

4.8

Excellent

TrustScore 5 out of 5

155 reviews

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4.8

All reviews

(155)

14,688 reviews in the last 12 months

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Rated 5 out of 5 stars

What a brilliant new store

What a brilliant new store! The staff are especially helpful, 3 staff, Craig, Nicole and Mischa went above and beyond to help me source the paint I needed. Nothing was too much trouble and they even helped carry it to the car. The store is clean, well presented and has a great range of stock. This will definately be my go to store from now on.

18 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi Mrs D,

We're happy to hear that our staff were helpful and went above and beyond to assist you with your paint needs and carry it to the car. We're also glad you liked our store's presentation. Thank you for sharing your experience with us. -Ellysse

Rated 5 out of 5 stars

Amazing service

Been here a couple of times now and had David out to our home and design our kitchen, and wow what a design. Cannot wait for the work to start next year. All the staff are very friendly, welcoming and polite. Highly recommend visiting this store.

13 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi Karen.

We appreciate you taking the time to share your positive experience! We're so glad to hear that you were impressed with the kitchen design and that our staff were friendly and welcoming.
- PP

Rated 5 out of 5 stars

First time coming into wickes today

First time coming into wickes today. So amazed by the store ending up purchasing a few items served by Ellie on the till so friendly and helpful also signed me up to the trade pro helped me step by step. Great shop

15 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi David.

We appreciate you taking the time to share your experience. We're so glad to hear that you were amazed by our store and that Ellie was friendly and helpful!- PP

Rated 5 out of 5 stars

Been here a few times since they’ve…

Been here a few times since they’ve opened for general bits and pieces, been served by Ellie each time, she’s super friendly and great at her job.

1 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi Joshua.

We appreciate you taking the time to leave us your review! We're so glad to hear that you've had such positive experiences.
- PP

Rated 5 out of 5 stars

Excellent new store

Lovely new, well stocked store
Everyone friendly and very helpful
First class service from Craig & Conor when we’d been in a few times to select the perfect paint colour! A big renovation on - so we will be back!

15 November 2025
Unprompted review
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Reply from Wickes - Southport

We appreciate you sharing your positive experience in our new store. We're happy to hear that our team provided first class service and helpful assistance in selecting your paint.
- PP

Rated 5 out of 5 stars

BathTime

Bought a new bath with assistance of Craig and Rachel . First time at the store - great value and well laid out - first stop for me , for DIY , from now on

14 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi Paul, we're happy to hear that you found great value in our store! We appreciate your kind words and are so glad we could assist you with your new bath. -LG

Rated 5 out of 5 stars

Chloe was very helpful with helping me…

Chloe was very helpful with helping me find the paint colour i was after

12 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi, Sarah. Thank you for taking the time to share your review with us. We are really happy to see that, Chloe, was able to help you get the paint you were after. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Great staff, nice store

Was seen by Damian and Sofia who were both great, I had an issue finding the right product they were both very knowledgable and helped me get what I was after in no time.

12 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi, Adam. Thank you for taking the time to share your experience with us. We are happy to see that both, Damian and Sofia, were knowledgable and helpful during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

I came in today for some flooring

I came in today for some flooring. Mike was great, very helpful and friendly. Thank you Mike.

12 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi Chelsea,

Thank you for taking the time to share your feedback. We're thrilled to hear that you found Mike helpful and friendly. We appreciate your kind words.

-Ellysse

Rated 5 out of 5 stars

Amazing new store

Amazing new store in Southport (with that new DIY store smell too). It seems like the level and variety of stock is far better than any other DIY store and all at very reasonable prices. I went to Wickes for specific products and they were all in stock. A special mention is needed for the member of the team Mischa who went above and beyond in her service.

11 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi Graham,

We appreciate you sharing your positive experience at our Southport store. We're happy to hear that you found a great selection of products at reasonable prices and that our team member was helpful.- PP

Rated 5 out of 5 stars

Amazing experience

Amazing experience. All the staff we're fantastic and very helpful especially Baljit together with her manager (sorry I didn't catch his name) who didn't hesitate to give us a hand.
Will definitely recommend the store, great prices and theres always someone there to advise you if needed

11 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi Dany Catalleya, We appreciate you taking the time to share your experience. We're happy to hear that Baljit and manager were helpful and that you found our prices great. We're glad you'll recommend our store. -LC

Rated 5 out of 5 stars

Credit to your staff!

Came in this evening, impressed with the store layout.
Easy to find the products we needed.
The staff are helpful, professional and friendly. I asked about blue light discount and was guided through the process step by step by a very helpful male staff member (I’m so sorry I never got your name, guy with dark hair).We were served by Ellie who was very helpful and friendly too.
Your staff are a credit.
One criticism I can give is the marketing side of this store. It was only by driving past last week we had noticed the new Wickes store open. Driving up to the store on the main road you would never know it existed.
This will be our go to store In the future.

10 November 2025
Unprompted review
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Reply from Wickes - Southport

We appreciate you taking the time to share your feedback. We're happy to hear that you were impressed with the store layout and found our staff helpful and friendly. We'll take your marketing comments on board. -AK

Rated 5 out of 5 stars

Warm welcome on arrival.

Warm welcome on arrival and staff helpful and friendly. Craig helped me pick my gutter and down pipe from the racks.

9 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi Darren, we're happy to hear that our team made you feel welcome and provided helpful assistance. Thank you for sharing your positive experience with us! -LG

Rated 5 out of 5 stars

Visited the new Southport store today

Visited the new Southport store today. Staff very welcoming and friendly, particularly Conor who helped with ordering internal doors and clearly explained the next steps.
Would visit again.

9 November 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

Hi, Sarah. Thank you for taking the time to share your review with us. We are delighted to see you found our staff to be very welcoming, especially, Conor, who was helpful and gave good advice. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Brilliant service Nicole on the till…

Brilliant service Nicole on the till was great she signed me up for a trade account, really friendly and professional.

30 October 2025
Unprompted review
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Reply from Wickes - Southport

Hi, David. Thank you for taking the time to share your review with us. We are really pleased to see that, Nicole, provided brilliant service during your visit. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

CONNOR

Connor completely gave me the whole package, worked out how much flooring I needed, gave guidance on underlay and made the whole experience easy and pleasant, a credit to wickes,

25 October 2025
Unprompted review
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Reply from Wickes - Southport

Hey Jackie, thanks for your five-star review, and I'm delighted that Connor was able to help you with flooring in our Southport store! - Dylan

Rated 5 out of 5 stars

Customer service

First time I shopped at this new store in Southport. I was served by Baljit who took my order for delivery and was very helpful. Customer service was excellent.

4 November 2025
Unprompted review
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Reply from Wickes - Southport

Hi Jimmy.

We appreciate you taking the time to leave us this feedback. We're happy to hear that you found Baljit to be helpful and that you had excellent customer service.- PP

Rated 5 out of 5 stars

Great shop & staff !!

Great shop & staff !!!
Visited new Southport Wickes, lovely big store with a great set up. We were helped by Damian, who was super helpful and professional! ⭐️⭐️⭐️⭐️⭐️

29 October 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

Hi Melanie Cooke, We appreciate you taking the time to leave us your feedback. We're happy to hear that you enjoyed your visit to our new store and that Damian, was helpful. -LC

Rated 5 out of 5 stars

Bright and spacious new store

Bright and spacious new store. Pleasant experience and very helpful staff, Asian woman on till helped me find what I need.

30 October 2025
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

We appreciate you taking the time to leave us your feedback. We're so glad to hear that you had a pleasant experience in our new store and found our staff helpful.- PP

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