Wickes - Southport Reviews 

144
TrustScore 5 out of 5

4.8

Kew Retail Park, Scarisbrick New Road, PR8 5RG Southport, England, GB


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Rated 5 out of 5 stars

We were very impressed by the customer service Theo provided when we visited the Southport store. We were returning paint purchased the previous day and Theo was extremely helpful in sorting out the... See more

Company replied

Rated 5 out of 5 stars

Steve Ambler at Wickes Southport could not have been any more helpful in helping us design and order our new kitchen. Extremely knowledgeable, helpful and most of all patient during the number of tim... See more

Company replied

Rated 1 out of 5 stars

On 3rd April 2026 we signed up with Wickes, Southport for a £25,000 kitchen plus extra £s for fitting, tiling and electrics which sum was to be agreed and paid separately to their designa... See more

Company replied

Rated 5 out of 5 stars

Helpfull staff loaded my van with a bargain of a dishwasher i noticed on the way the store just had to be baught massive saving, so happy chappy

Company replied


Company details

  1. Hardware Store
  2. Bathroom Supply Store
  3. Kitchen Supply Store
  4. Solar Energy Company

About Wickes - Southport

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Kew Retail Park, Scarisbrick New Road, PR8 5RG, Southport, England, United Kingdom

  • 01704 648400

4.8

Excellent

TrustScore 5 out of 5

144 reviews

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4.8

All reviews

(144)

13,941 reviews in the last 12 months

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Rated 5 out of 5 stars

Obliging staff.Thanks to Jack and…

Obliging staff.Thanks to Jack and Rachel who went above and beyond to donate some bedding plants to Kings Gardens,Southport for the forthcoming Armed forces day.

11 June 2026
Unprompted review
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Reply from Wickes - Southport

We're so happy to hear our team provided such wonderful support. We truly appreciate your kind words. -AK

Rated 5 out of 5 stars

3 trips for gravel 53 bags in total 🤦‍♀️ …

3 trips for gravel 53 bags in total 🤦‍♀️ everyone lovely & helpful, but especially Callum who helped me load it all into the car. Many thanks 😊

13 June 2026
Unprompted review
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Reply from Wickes - Southport

Hi Catherine, we're so happy you had a positive experience with us, especially with the help loading your gravel! We appreciate your kind words. -LR

Rated 5 out of 5 stars

New Wickes bathroom

We have recently had a new bathroom designed and installed by Wickes and were very happy with the design service and the installation. Our designer Steve Ambler was very friendly and helpful and was able to provide us with everything we needed. We will use Wickes again in the future if we want anything like this again.

5 June 2026
Unprompted review
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Reply from Wickes - Southport

Thanks for taking the time to leave your review. We are so pleased to hear you had such a positive experience with our design and installation service. It's wonderful that Steve provided everything you needed. We appreciate your kind words and look forward to assisting you again! - AB

Rated 5 out of 5 stars

Got some roof fixing

Got some roof fixing
Conor was helpful and got me what I needed

5 June 2026
Unprompted review
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Reply from Wickes - Southport

Hi Joe, we're glad we could help with your roof. We appreciate your kind words. -LR

Rated 5 out of 5 stars

Every time I use wickes the staff are…

Every time I use wickes the staff are very friendly and helpful. So much better than b&q.
Southports finest keep it up 🤣👍👍

2 June 2026
Unprompted review
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Reply from Wickes - Southport

Hi Mr Michael Foy,

We're so glad to hear you consistently have a great experience with our friendly and helpful team! Thank you for your kind words! -Ellysse

Rated 5 out of 5 stars

Wickes thank you for helping your local communities (Southport)

A huge thank you to Wickes for generously donating our community planters. Thanks to your support, local residents of all ages have come together to help build, fill, and plant them, creating beautiful sensory displays and growing fresh food for the community to enjoy. These planters are helping bring people together, encouraging wellbeing, learning, biodiversity, and community spirit. We are incredibly grateful for your support in helping us create greener, healthier, and more welcoming spaces for everyone.
🌱 Thank you,Sofia & Jack from Wickes, for helping our community grow—literally and figuratively! 💚

30 May 2026
Unprompted review
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Reply from Wickes - Southport

We're so glad to hear our donation of community planters has brought people together and created such positive spaces. It's wonderful to know we've helped your community grow! -AK

Rated 5 out of 5 stars

A massive shout out to Jack over at the…

A massive shout out to Jack over at the Southport Wickes for his support with our Forest School. We’ve been working on getting our outdoor provision sorted, and Jack made the whole process of securing donations so straightforward and stress-free.
Honestly, it’s refreshing to work with someone who just gets it. He was incredibly helpful and made sure everything went through without any fuss. Having that support has made such a difference in getting our outdoor learning space ready for the kids. If you're looking for someone who genuinely cares about helping out the local community and schools, Jack is your guy. Thanks again.

29 May 2026
Unprompted review
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Reply from Wickes - Southport

Thanks for taking the time to leave your review. We're so pleased to hear about the excellent support you received for your Forest School. It's wonderful that Jack could help make securing donations straightforward and stress-free, contributing to your outdoor learning space. - AB

Rated 5 out of 5 stars

Brilliant service - Steve Ambler

Our Design Consultant Steve Ambler was fantastic from start to finish. We had ideas on the 2 bathrooms we wanted renovating which he helped us make reality in the design process. He was very friendly, very knowledgeable, very adept at using the design technology which is a great tool, the visualisation of plans is brilliant. He explained every facet of what Wickes will provide from their service clearly & concisely, answering any questions in the same manner. The home visit by Steve was great, all of the characteristics & personality of Steve in store translated to the home visit. We now look forward to finalising our installation date with a Wickes approved fitter in due course on both bathrooms. Steve is a great asset to Wickes!

23 May 2026
Unprompted review
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Reply from Wickes - Southport

Hi Nicholas, we're thrilled to hear that our design consultant Steve was fantastic from start to finish, helping to bring your bathroom renovation ideas to life. It's wonderful to know that their knowledge and use of design technology made the process clear and concise. Thank you for sharing your review! -LR

Rated 5 out of 5 stars

Amazing staff

Amazing staff, thank you Damian and the other 3 (I didn't get all your names) and good luck on the 3 peaks - store was incredibly helpful and helped hand ball 28x 25kg packets into my 4x4. Amazing

26 May 2026
Unprompted review
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Reply from Wickes - Southport

Hi Conrad, Thank you for your review. It's good to know that you had great service from our team in the Southport store. We appreciate your business.

Rated 5 out of 5 stars

Called into Wicks Southport store was…

Called into Wicks Southport store was well laid out , staff were really helpful and polite and offered to help seems I was in a wheelchair and items fairly priced

25 May 2026
Unprompted review
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Reply from Wickes - Southport

Hi, David. Thank you for taking the time to share your review with us. We're delighted to see that you found our Wickes store in Southport to be well laid out and our staff to be polite and helpful. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Shirley was amazing really helped us…

Shirley was amazing really helped us out and sorted my trade account aswell. 5* service.

20 May 2026
Unprompted review
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Reply from Wickes - Southport

Hi Jonathan, thank you for your five-star review telling us about how helpful you found our staff member Shirley when you were setting up a Trade Pro account. We appreciate your business.

Rated 5 out of 5 stars

Ellie was very helpful in getting me…

Ellie was very helpful in getting me the paint colour I wanted mixing.

16 May 2026
Unprompted review
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Reply from Wickes - Southport

We're delighted to know that Ellie helped you find the perfect paint colour. Thank you! -AK

Rated 5 out of 5 stars

Placed a large click and collect order

Placed a large click and collect order at Southport Store. Craig and Calum had it ready within the 15 minutes and were very accommodating, you really couldn’t get this service anywhere else

16 May 2026
Unprompted review
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Reply from Wickes - Southport

We're so glad to hear about your excellent click and collect experience! We appreciate your kind words about the service from Craig and Calum. -AK

Rated 5 out of 5 stars

Fantastic shop and fantastic staff!

Fantastic shop and fantastic staff!
I’m always in there and they’re always ready to help with anything I need, couldn’t recommend them anymore!

8 May 2026
Unprompted review
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Reply from Wickes - Southport

We're happy to hear that you find our shop and staff fantastic! We appreciate your recommendation and are glad our team is always ready to help you. -AK

Rated 5 out of 5 stars

Always so helpful

Always so helpful, I popped into the Southport branch for some paint to decorate my daughters bedroom and there was so many to choose from I was spoilt for choice!

8 May 2026
Unprompted review
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Reply from Wickes - Southport

Hi Leah, Thanks for taking the time leaving your review. We're happy to hear that you were able to find the paint you needed for your daughters bedroom. Thanks again for the kind feedback. -JL

Rated 5 out of 5 stars

Great New Store - Southport

So happy Wickes have come to Southport. Always great choice and value, and so much better than B&Q!
Visited again today and, as always fantastic service. Special thanks to Mike to helped me and get 6 bags of concrete to my car. This guy is really helpful and really pleasant to deal with. 2nd time he has helped me.
Also a mention to the young lady on the till, Misca (maybe not the correct spelling, sorry), another pleasant employee.
Wickes will be a massive asset to Southport!

6 May 2026
Unprompted review
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Reply from Wickes - Southport

Hi Pam, We're happy to hear that you find our Southport store a great addition to the area, offering excellent choices and value. It's great to know Mike offered fantastic service, especially with carrying the concrete to your car. We appreciate your kind words. - Sean

Rated 5 out of 5 stars

Steve went above and beyond to help me

Steve went above and beyond to help me. He went out of his way to travel to my home and spent a lot of time and effort designing a beautiful kitchen. He was clear with the price of each aspect of the kitchen and i felt respected and fully informed at all stages of the design process. I would highly recommend southport wicks to all. Very very happy with my new kitchen!

1 May 2026
Unprompted review
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Reply from Wickes - Southport

Hey Poppy, thank you for your five-star review, and I'm glad you enjoyed the service from Steve in our Southport store throughout your kitchen design. We're proud you would recommend us and enjoy your new space! - Dylan

Rated 2 out of 5 stars

Really disappointed with the Wickes…

Really disappointed with the Wickes fitter. Despite paying Wickes for the fitting the fitter then priced the job at around an extra £1800. He advised that he would consult with us on any extra cost so we were not expecting any surprises. After running two weeks over on the job which meant four weeks of no sink or cooker he then landed us with an extra £1000 on the fitting bill bringing it to £2700 plus the 3k we had already paid to Wickes. I have never had a tradesman in my home before that has hit us with an extra 1k on top of an already steep bill. We also had no soft close on doors or trim between doors all if which they had on the showroom kitchen. We would definitely not recommend Wickes for a kitchen. Even worse I have just been told that it is between us and the fitter! We were allocated the fitter by Wickes .
Update 7/5 Still no contact made by Wickes despite message below.

1 May 2026
Unprompted review
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Reply from Wickes - Southport

Hey there, thanks for your valuable kitchen feedback, and I'm sincerely sorry to hear about your installation. If you can please reply back to the private message I've sent you on trustpilot we can advise further on this. - Dylan

Rated 5 out of 5 stars

Helpful, polite… would recommemd

The staff were very helpful and polite and super Mike helped me to get the stones I needed as they were too heavy. The offer that was on the item also made them good value for the price. Would reccommend. Thank you i will be returning to get more items for my garden project.

29 April 2026
Unprompted review
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Reply from Wickes - Southport

Hi Jane, Thank you for your five-star review telling us about your visit to our Southport store. We are pleased that our colleague Mike helped you with your heavy stone purchase. We look forward to welcoming you back in the store on your next visit. Not only that, but we are grateful for your business.

Rated 5 out of 5 stars

Amazing store

Amazing store. So tidy. Friendly, helpful and knowledgeable staff members. I saw Rachel and Chloe and they were great. Thanks, AAAA!!!!

30 April 2026
Unprompted review
Wickes - Southport logo

Reply from Wickes - Southport

We appreciate you taking the time to leave us this wonderful review! We're so glad to hear that you found our store tidy and the staff helpful. -AK

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