Tracy was incredibly kind and helpful. Going above and beyond to help me sort out a returned item. Such a pleasant experience and everything was very much appreciated!
Company replied
Location
Switch locationOtley Road, Unit 4, Lower Holme Mill, Baildon West Yorkshire, BD17 7EY, GB
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See what reviewers are saying
Extremely helpful young man called Sam directed me to the product I was looking for on getting there the item was bigger than I expected without hesitation he offered to assist me, came to the till wh... See more
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Abby arrived late and didn’t apologise. She quickly got down to business but was a little off hand and not prepared to listen carefully to my priorities regarding the bathroom design. She understood w... See more
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I have recently placed quite a few orders for delivery as I am renovating my house. The delivery service offered by wickes is outstanding I have had a driver named Faz who has delivered all my orders.... See more
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Company details
About Wickes - Shipley
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Otley Road, Unit 4, Lower Holme Mill, Baildon, West Yorkshire, BD17 7EY, United Kingdom
- +441274809351
4.4
Excellent
88 reviews
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Excellent service from Tracy
Bobbed in to collect some paint (originally assumed it was to be mixed at an additional cost). Was served by Tracy who very kindly pointed out that the pre mixed is cheaper and that it’s worth double checking that pre mixed wasn’t available. It was and I saved at least £10.
Thank you
18 October 2025
Unprompted review
Reply from Wickes - Shipley
We're glad you had such a positive experience! We appreciate you taking the time to share your feedback, and we're happy to hear that Tracy was able to help you save money. -AK
Kitchen design no show
Booked a kitchen design appointment and the designer didn't turn up.
No attempt to explain, apologize or rearrange.
If there was an emergency, fine, but the unprofessionalism is very poor.
15 October 2025
Unprompted review
Reply from Wickes - Shipley
Hi Chris, We regret that the designer did not attend your appointment and that there was a lack of communication. We will investigate to prevent this in the future. I've sent you a request for more information. -LG
Great staff at Shipley store
We were going to Shipley store to look at kitchen units. Tracy showed us where to find different items and ranges. She was very helpful and friendly. She kindly pointed out the accessible lift. This meant that we were able to take our time and enjoy making our choices. Other staff we spoke to were also very helpful and friendly. We’d be happy to go to Wickes again, thank you.
4 October 2025
Unprompted review
Reply from Wickes - Shipley
We appreciate you taking the time to share your experience at our Shipley store. We're happy to hear that Tracy was helpful and friendly while you were choosing your new kitchen units and that you were able to take your time. -AK
What made my experience great
What made my experience great ? Stella and Tracy made my experience great
I went in with a return not really knowing what I was doing and they was fantastic both helped me sort out my situation
Credit to wickes then two
Keep up the good work
27 September 2025
Unprompted review
Reply from Wickes - Shipley
Hi, Lee. Thank you for taking the time to share your review with us. We are really happy to see that both Stella and Tracy were helpful and provided great customer service during your visit. Thank you again for your kind feedback. - Scott H
Harris
Harris, was helpful and kind. Very polite, positive interaction.
Thank you for your help.
22 September 2025
Unprompted review
Reply from Wickes - Shipley
Hi Frances, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Harris in our store and that they provided you with useful advice. -AH
Tracie and Lisa were total stars
Tracie and Lisa were total stars! They loaded up my car in miserable rainy weather and did a great job at Shipley Wickes.
20 September 2025
Unprompted review
Reply from Wickes - Shipley
Hi Kathryn, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Tracie and Lisa in our store and that they provided you with useful advice. -AH
Very cheerful and happy to help
Very cheerful and happy to help. Excellent at what she does.
14 September 2025
Unprompted review
Reply from Wickes - Shipley
We appreciate you taking the time to share your positive experience! We are so happy to hear that you were pleased with our service. -AK
Been shopping today for some hardwood…
Been shopping today for some hardwood at Wickes Shipley. At the checkout got a pleasure to be served by a lovely lady called Tracy. She is such a helpful and honest lady - sorted me out with WickesTrade account within minutes so I could start saving money which really helps these days. Made my day with a big smile on her face as well. Thank You
22 August 2025
Unprompted review
Reply from Wickes - Shipley
Hi there, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Tracy in our store and that they provided you with useful advice and help with this trade account. -AH
Great customer service from Eman
Eman is always helpful, going above and beyond to ensure customer satisfaction. She is a fantastic employee to have and is a fine example of great customer service.
17 August 2025
Unprompted review
Reply from Wickes - Shipley
Hi Nurul,
We appreciate you taking the time to share your feedback. We are glad to hear that you had a positive experience with Eman and their customer service.
-Ellysse
Had to return a Bosch Hedge Trimmer
Had to return a Bosch Hedge Trimmer, staff were so good, extremely helpful and kind.
Martin the manager even went out of his way to collect a replacement at another store for us.
BIG THANKYOU
12 August 2025
Unprompted review
Reply from Wickes - Shipley
Hi, Steve. We're so glad to hear that our team was helpful and kind when going to return your hedge trimmer. We appreciate your big thank you and are happy we could assist you! Thank you again for your valuable feedback. - Scott H
Excellent customer service from Eman
Excellent customer service from Eman, she always goes above and beyond when I come into store and I genuinely enjoy having a quick chat with her whenever I come in, the team at Shipley are always friendly and helpful.
17 August 2025
Unprompted review
Reply from Wickes - Shipley
Hi Christopher,
We appreciate you taking the time to leave us your feedback. We're happy to hear that you consistently receive excellent customer service and that our team is friendly and helpful.
-Ellysse
Great service from Eman
I came into wickes on Sunday and Eman was really helpful with colour mixing. Great service and made my experience so much easier x
17 August 2025
Unprompted review
Reply from Wickes - Shipley
Hi, Kate. Thank you for taking the time to share your review with us. I'm happy to see that our colleague, Eman, was helpful with the colour mixing. Thank you again for your kind feedback. - Scott H
Just visited Wickes Shipley to pick up…
Just visited Wickes Shipley to pick up my click and collect. The sales assistant Eman was really helpful and even helped me bring my goods to the car.Gteat experience at Wickes Shipley today thank you.
17 August 2025
Unprompted review
Reply from Wickes - Shipley
Hi Lisa, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Eman in our store and that they provided you with useful advice. -AH
I went into store this weekend for some…
I went into store this weekend for some home DIY supplies and was served by Eman (Shipley Store) with a very delightful smile and demeanour at the checkout!
16 August 2025
Unprompted review
Reply from Wickes - Shipley
Hi Elly, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Eman in our store and that they provided you with useful advice. -AH
Review for Tracy
I've been helped by Tracy on numerous occasions. She always has a smile on her face and can't do enough to help you, no matter how big or small your need is. With her warm and friendly attitude, we always have a giggle.
12 July 2025
Unprompted review
Reply from Wickes - Shipley
We're so happy to hear that you've had such positive experiences! It's wonderful to know that Tracy's helpfulness and friendly attitude made your visits enjoyable. Thank you for your kind words.
- PP
Good customer service
Young lady named Jenna was very pleasant and helpful
regarding materials. Good customer service at Wickes in Shipley.
1 July 2025
Unprompted review
Reply from Wickes - Shipley
Hi Stuart, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Jenna in our store and that they provided you with useful advice. -AH
I was served by Trevor at the Shipley…
I was served by Trevor at the Shipley store
He was amazingly helpful
He pushed my heavy trolley through the store and helped me find items and loaded the car
He also multitasked by jumping on the tills and serving customers when the shop floor got busy
He was incredibly helpful and went above and beyond in delivering excellent customer service
Thank you
29 June 2025
Unprompted review
Reply from Wickes - Shipley
We appreciate you sharing your experience at our Shipley store. We are happy to hear that a member of our team was helpful, assisted you with your shopping, and provided excellent customer service. TW
Trevor was very helpful
Trevor was very helpful. The decking boards weren't the best, most of them quite twisted.
27 June 2025
Unprompted review
Reply from Wickes - Shipley
Hi Stuart, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Trevor in our store and we apologise that you where not happy of the quality of boards. -AH
Eman went above and beyond
My mum got served by Eman and what a great experience it was! She helped her lift bags of sand & cement into her car and was just an overall superstar - went above and beyond! Thank you SO much Eman.
22 June 2025
Unprompted review
Reply from Wickes - Shipley
Hey Leah, thanks for your five-star review, and I'm glad you enjoyed the service from Eman in our Shipley store! - Dylan
Served by Trevor
Served by Trevor. What a lovely man. Found the item I was searching for and was pleasant and chatty whilst I paid. Highly recommended and made my visit pleasurable and hassle free. Top marks for customer service.
21 June 2025
Unprompted review
Reply from Wickes - Shipley
Hey there, thanks for your five-star review, and I'm glad you enjoyed the service from Trevor in our Shipley store! - Dylan
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