Wickes - Scunthorpe Reviews 

83
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TrustScore 4.5 out of 5

4.7

Glebe Road, Scunthorpe South Yorkshire, DN15 6AF, GB

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Rated 5 out of 5 stars

We visited the Scunthorpe store and met Sophie a couple of weeks ago. Sophie visited our home to measure up our bathroom and we have had an appointment with her today to have a look at our options. S... See more

Company replied

Rated 5 out of 5 stars

Visited the store several times and James the kitchen designer planned a kitchen for us. He was so patient extremely knowledgeable and professional. I would thoroughly recommend James.

Company replied

Rated 1 out of 5 stars

Ordered paint in store for next day delivery, arrived but paint has leaked. Called store not interested, gave me customer service number, just on hold for an age, got decorators coming in morning to... See more

Company replied

Rated 5 out of 5 stars

Popped in to my local store in Scunthorpe but was unfamiliar with the layout so could not find what I was looking for. Had to ask for help from an employee but am so glad that I did, Russel was so he... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Scunthorpe

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Glebe Road, Scunthorpe, South Yorkshire, DN15 6AF, United Kingdom

  • +441724845880

4.7

Excellent

TrustScore 4.5 out of 5

83 reviews

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4.7

All reviews

(83)

14,656 reviews in the last 12 months

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Rated 5 out of 5 stars

Katherine went out of her way to help…

Katherine went out of her way to help me set up an account with Wickes, allowing me to claim the 10% discount awarded. She was patient and kind and nothing seemed to much trouble. It was a pleasure dealing with her.

14 August 2025
Unprompted review
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Reply from Wickes - Scunthorpe

Hi, Dave. Thank you for taking the time to share your review with us. I'm really pleased to see that, Katherine, was patient, kind and helpful during your visit. Thank you again for your valuable feedback. - Scott H

Rated 5 out of 5 stars

Served by Katherine again

Served by Katherine again, always helpful and service with a small can’t do enough for you!

14 August 2025
Unprompted review
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Reply from Wickes - Scunthorpe

Hi, Richard. Thank you for taking the time to share your review with us. I'm really pleased to see that, Katherine, provided excellent customer service during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Very helpful staff especially Nick he…

Very helpful staff especially Nick he will go above and beyond to help you. A++++

3 July 2025
Unprompted review
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Reply from Wickes - Scunthorpe

Hey Mark, thanks for your five-star review, and I'm glad you enjoyed the service from Nick in our Scunthorpe store! - Dylan

Rated 5 out of 5 stars

Buying a kitchen is a big investment…

Buying a kitchen is a big investment and we really didn’t want get it wrong. We made our appointment to see James the kitchen designer in store. Not only to he make us feel welcome, he also made me and my wife feel comfortable and confident in our plan for the kitchen. He listened to all our plans and basically designed it with us step by step with his professional advice which was invaluable. We were also offered a home visit even though we were buying and fitting it ourselves. His expertise and professionalism was priceless and we would highly recommend anyone seeking advice on their dream kitchen to make that appointment!!

15 July 2025
Unprompted review
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Reply from Wickes - Scunthorpe

Hi Gary, we appreciate you taking the time to share your feedback. We're happy to hear that our kitchen designer James made you feel comfortable and confident while designing your kitchen. - LC

Rated 5 out of 5 stars

Thank you Tammy

Thank you Tammy! I can’t wait to see our finished project. Super helpful, polite and accommodating.

7 July 2025
Unprompted review
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Reply from Wickes - Scunthorpe

We're happy to hear that you had a wonderful experience, and we appreciate your kind words. We are excited to see your finished project!
-AF

Rated 5 out of 5 stars

Great in store assistance

One of the store assistants (Nick) was so very helpful in both the plumbing department and with queries I had with laminate flooring. Following a bit of more store browsing, Nick had reappeared on the till to help out.
I prefer Wickes to B&Q because of employees like yours. The product lines are much better too.

21 June 2025
Unprompted review
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Reply from Wickes - Scunthorpe

Hey John, thank you for your five-star review, and I'm glad you enjoyed the service from Nick in our Scunthorpe store! - Dylan

Rated 5 out of 5 stars

Katherine was very helpful great…

Katherine was very helpful great service with a smile

14 June 2025
Unprompted review
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Reply from Wickes - Scunthorpe

We appreciate you sharing your feedback. We are happy to hear that you received great service from Katherine with a smile!-GS

Rated 5 out of 5 stars

been using wickes for 30 years

been using wickes for 30 years, on a weekly basis, depending on project. sometimes been going in 3 times a week. Generally staff at my local wickes, in Scunthorpe are helpful but today seemed to be an exceptionally great day, KATHERINE was very helpful and made my day.

31 May 2025
Unprompted review
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Reply from Wickes - Scunthorpe

Hi Alan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Katherine in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Re Katherine at Scunthorpe Branch

Always very helpful and nothing is too much trouble for her. A pleasure to deal with.

13 May 2025
Unprompted review
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Reply from Wickes - Scunthorpe

We appreciate your kind words and are delighted to hear that you had a positive experience. We strive to provide excellent customer service and are glad that our team member was able to assist you. TW

Rated 5 out of 5 stars

Heather is very polite & outgoing…

Heather is very polite & outgoing everytime we go into the store.
She’s a credit to the company as she will always go out of her way to help you and will always ask how you are.

6 May 2025
Unprompted review
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Reply from Wickes - Scunthorpe

Hi Rebecca, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Heather in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Kathrine

The kindness, happiness, caring, qualities of kathrine is always appreciated when we shop at wickes. Lovely member of staff and a true asset to the shop

1 May 2025
Unprompted review
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Reply from Wickes - Scunthorpe

Hi Andy, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Katherine in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Fantastic

Sophie was absolutely fantastic with from start to finish with the designing of our utility room. Very helpful and understanding with what we were after and very reassuring after having a very bad experience with another kitchen company. Her design was fantastic and was perfect with some on the awkward spots in the room.
Could fault her or the staff at Wickes in Scunthorpe.
The fitter they sorted out Rick was incredible too, very hard working and nothing was a problem for him at all. Very friendly and hard working. I couldn’t recommend them both enough.

21 April 2025
Unprompted review
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Reply from Wickes - Scunthorpe

Hi Katherine, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sophie in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Top man Nick

Went to the local store in Scunthorpe the other day not really knowing what i needed for the job in hand, spoke to a chap called Nick who was very helpful and very knowledgeable.
This man is a star do not let him go I would have been lost without him! Don’t get me wrong all the staff are always very pleasant but this young man stood head and shoulders above the rest.

2 May 2025
Unprompted review
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Reply from Wickes - Scunthorpe

Hey Nigel, thanks for your five-star review, and I'm glad you enjoyed the service from Nick in our Cheltenham sore! - Dylan

Rated 5 out of 5 stars

Customer Service

Just been served by Katherine at the Scunthorpe store, very helpful, polite and made time to assist.

4 May 2025
Unprompted review
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Reply from Wickes - Scunthorpe

Hey Matt, thanks for your five-star review, and I'm glad Katherine was able to help you out in the Scunthorpe store! - Dylan

Rated 5 out of 5 stars

Katherine at Scunthorpe

Scunthorpe is our local Wickes which we have frequently visited during our house renovation. Katherine has always served us with a smile and friendly chat. Excellent customer service and a pleasure to visit.

24 April 2025
Unprompted review
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Reply from Wickes - Scunthorpe

Thank you for your kind words! We are so pleased to hear that you had a positive experience at our Scunthorpe store. We appreciate your feedback and are glad that you found Katherine to be helpful and friendly-GS

Rated 5 out of 5 stars

Exceptional customer service

I bought some timber this morning from the Scunthorpe store, unfortuantely I was struggling after hand surgery.
Katherine who was on the till helped me to take and load my car. I did not request the help, but she could see I was struggling. She is a credit to the company.

27 April 2025
Unprompted review
Wickes - Scunthorpe logo

Reply from Wickes - Scunthorpe

Hey there, thanks for your five-star review, and I'm glad you enjoyed the service from Katherine in our Scunthorpe store! - Dylan

Rated 4 out of 5 stars

Great Design and Installation, deliveries not so good

Sophie Lily Grantham was excellent on the initial measure up and design service - she was very patient and helpful and came up with super design proposals for our bathroom and en suite.
Some of the Wickes admin procedures seemed a bit odd - certain products we wanted were available in store but could not be ordered through the supply and fit scheme - eg we had to buy the flooring ourselves (from a Wickes store...!) for the installer to fit.
We also had quite a few issues with getting all the stuff delivered - Wickes seemed to make hard work of that side of it - eg some of the things on the inventories not arriving on the stated date or were missing all together, causing a bit of stress and frustation
Adam, the installer was also excellent - very prompt, clean, tidy and clearly a very conscientious guy. Dealt with the inevitable installation snags without fuss
Sophie's after completion follow up was also great - she come to see the finished job and was interested on how it looked and how it was working for us.

21 March 2025
Unprompted review
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Reply from Wickes - Scunthorpe

Hi Alan, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sophie in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Sophie Grantham at Scunthorpe was…

Sophie Grantham at Scunthorpe was incredible! Gave us a beautiful design for our kitchen, it was everything we asked for. She was there to answer all our queries. We are overjoyed with the price and service, and cannot recommend enough!

19 April 2025
Unprompted review
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Reply from Wickes - Scunthorpe

Hi Molly, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Sophie in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

The manager Tammy was extremely helpful…

The manager Tammy was extremely helpful today sorting out our flooring that had been messed up by the warehouse. We are very grateful for her help and understanding!

16 April 2025
Unprompted review
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Reply from Wickes - Scunthorpe

We are so glad to hear that Tammy was able to help you with your flooring issue. We strive to provide excellent customer service and appreciate your kind words about her.
-AF

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