Wickes - Northampton Riverside Reviews 

96
•
TrustScore 4.5 out of 5

4.6

Fairground Way 1, NN3 9HZ Northampton, England, GB

•

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I need to commend Emilia for outstanding customer service. I dropped by the new Wickes Store on Riverside. Northampton. I couldn’t find the emulsion shade that I needed so asked the assistant on th... See more

Company replied

Rated 5 out of 5 stars

I went to Wickes just for a hose attachment. Struggling to find where they are, I asked a member of staff for assistance. Emilia, who was most cheerful, pleasant and helpful, took me to the right plac... See more

Company replied

Rated 1 out of 5 stars

Used for years. But the new Northampton branch at riverside is really poor. Unhelpful staff, rude till operatives and to top it … I picked up some stuff from rushden realised I didn’t collect enough... See more

Company replied

Rated 5 out of 5 stars

We have just had our new kitchen installation completed, purchased from Wickes at Riverside Northampton and installed by Leon’s Renovations. The design created by Jamie Matcham was absolutely fabulou... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Northampton Riverside

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Fairground Way 1, NN3 9HZ, Northampton, England, United Kingdom

  • 01604 218400

4.6

Excellent

TrustScore 4.5 out of 5

96 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(96)

14,656 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Emilia- was great really helpful and…

Emilia- was great really helpful and friendly helped us find all that we need !

20 December 2025
Unprompted review
Wickes - Northampton Riverside logo

Reply from Wickes - Northampton Riverside

We're happy to hear that you had such a positive experience! We appreciate you taking the time to share your feedback with us.
- PP

Rated 5 out of 5 stars

Staff could not be more helpful

Staff could not be more helpful. Dan helped us locate items and Olivia was friendly, providing excellent customer service 👌.

20 December 2025
Unprompted review
Wickes - Northampton Riverside logo

Reply from Wickes - Northampton Riverside

Hi, Adele. Thank you for taking the time to share your review with us. We are really pleased to see that you found our staff to be really helpful and friendly during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

The store looks pristine and the…

The store looks pristine and the showrooms upstairs look amazing!!
I was shown around by Anna and i got given a catalogue too!!
Anna was very welcoming and very knowledgeable!

19 December 2025
Unprompted review
Wickes - Northampton Riverside logo

Reply from Wickes - Northampton Riverside

Hi, Natalja. Thank you for taking the time to share your review with us. We are happy to see you find our store to be pristine! We are also pleased to see that Anna was welcoming and knowledgeable whilst showing you around. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Come Wickes riverside today

Come Wickes riverside today , the store is lovely. Was helped to day by William and Tracie find the items I needed very happy for their help

19 December 2025
Unprompted review
Wickes - Northampton Riverside logo

Reply from Wickes - Northampton Riverside

Hi, Halal. Thank you for taking the time to share your review with us. We are delighted to see you found William and Tracie to both be really helpful and friendly during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

An absolutely amazing experience at…

An absolutely amazing experience at Wickes. I was served by Lottie and she was incredibly helpful and attentive. Lovely new store,I will definitely be visiting again.

17 December 2025
Unprompted review
Wickes - Northampton Riverside logo

Reply from Wickes - Northampton Riverside

Hi Skye, we're happy you had such an amazing experience in our new store. It's great to hear that our colleague was so helpful and attentive. We appreciate your visit! -LG

Rated 5 out of 5 stars

Top Quality Service!

Jamie Matcham has been an absolute godsend. He came out to measure my bathroom and kitchen and designed everything perfectly. I honestly couldn’t recommend him highly enough. Despite recently moving to a new store from the Bletchley branch, he still made the effort to come back for me and several other clients, which really shows his dedication. From our very first meeting, I knew I was in safe hands. Management should definitely be on the cards for him in the near future!

18 December 2025
Unprompted review
Wickes - Northampton Riverside logo

Reply from Wickes - Northampton Riverside

Hi Sam,

We appreciate you sharing your experience. We're so glad to hear that you felt supported throughout the design process and that you were happy with the service provided. It's great to know that Jamie went the extra mile. -Ellysse

Rated 5 out of 5 stars

Lovely wood and easy install

We had purchased wood flooring Farm Oak 14 mm and placed it in the hallway through to the kitchen area. We were very pleased with it and it was very easy to install too. So we went back to Wickes to get some more for the living room area. Northampton Riverside were very helpful with advice, Will and Tracey helped with the correct amount of packs needed to install it. Then Will helped us load the packs into the car. I would recommend the wood flooring to anyone. Also Wickes at Riverside Northampton too for advice and help with purchases there.

14 December 2025
Unprompted review
Wickes - Northampton Riverside logo

Reply from Wickes - Northampton Riverside

Hi Mrs Hall, Thank you for telling us about your visit to our Northampton Riverside store and in particular how helpful you found our colleagues Tracey and Will. We are pleased you are happy with Farm Oak flooring. - DG

Rated 5 out of 5 stars

The sales assistant Dan was very…

The sales assistant Dan was very helpful with all the information that I needed

16 December 2025
Unprompted review
Wickes - Northampton Riverside logo

Reply from Wickes - Northampton Riverside

Hi Salvatore.

We appreciate you taking the time to leave us your feedback. We're happy to hear that Dan was helpful with the information you needed.- PP

Rated 5 out of 5 stars

Thank you Tracie

Today I needed support to find a paticularly shade of paint.
I was helped and served by a lady called Tracie.
She was helpful, smiley and was knowledgeable
Tracie is a credit to the new Northampton riverside store ... great customer service!

12 December 2025
Unprompted review
Wickes - Northampton Riverside logo

Reply from Wickes - Northampton Riverside

Hi, Reanna. Thank you for taking the time to share your review with us. We are really pleased to see that Tracie at our Wickes store in Northampton was really helpful and knowledgable during your visit to purchase a particular shade of paint. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Brilliant shop

Brilliant shop. Great location. Wide range and beautifuly presented. Much prefer this one to the Six Fields store, and the service in the new Riverside store is much much better!

The service from Lottie was super friendly and helpful.I'll be back often!

12 December 2025
Unprompted review
Wickes - Northampton Riverside logo

Reply from Wickes - Northampton Riverside

Hey Simon, thank you for your five-star review, and I'm delighted that you enjoyed the service from Lottie in our new Riverside store! - Dylan

Rated 5 out of 5 stars

So glad that this shop is here

So glad that this shop is here. Local and convenient. Staff were excellent. Dan showed me to where I needed to be. Anna helped me find the right product and Lewis on the till was great. All very helpful and friendly. Thankyou.

12 December 2025
Unprompted review
Wickes - Northampton Riverside logo

Reply from Wickes - Northampton Riverside

Hi Mr John, we appreciate you taking the time to share your feedback. We're happy to hear that our team was helpful and friendly and that you found what you needed. -LG

Rated 5 out of 5 stars

Extremely helpful

I was after some stuff for a DIY project and thought I'd try your new store. The staff were very helpful especially William who talked me through everything I might need.
Definitely recommend.

5 December 2025
Unprompted review
Wickes - Northampton Riverside logo

Reply from Wickes - Northampton Riverside

Hi Victoria, we're happy to hear that you found what you needed for your DIY project! We appreciate your kind words about our team and are glad they were so helpful. Thanks for recommending us! -LG

Rated 5 out of 5 stars

Just visited the new store at…

Just visited the new store at Riverside, Northampton. We selected wall tiles and were helped by Josh A who loaded them onto a trolley for us and loaded them in the car. He was extremely helpful, very polite and kind, thank you once again Josh A.

8 December 2025
Unprompted review
Wickes - Northampton Riverside logo

Reply from Wickes - Northampton Riverside

Hey Thomas, thanks for your amazing review, and I'm glad that Josh was super helpful throughout your visit to our Northampton Riverside store! - Dylan

Rated 5 out of 5 stars

Over all a very pleasant experience .

Over all a very pleasant experience .
Fabulous new store well designed and good displays. I was helped by a very nice lady called Anna who guided me to the products I needed, and she put me right on a few products. She was extremely helpful. I will definitely use that store again.

6 December 2025
Unprompted review
Wickes - Northampton Riverside logo

Reply from Wickes - Northampton Riverside

Hey Debra, thanks for your amazing feedback. I'm glad that you enjoyed your experience in our Northampton Riverside store, and that Anna was able to help you out! - Dylan

Rated 5 out of 5 stars

Amazing

The store looks amazing the staff are all so friendly and very helpful help me find all that I was looking for the kitchen and bathroom area upstairs looks amazing to so many different ranges to choose from 5star rating will definitely be my new place to go

5 December 2025
Unprompted review
Wickes - Northampton Riverside logo

Reply from Wickes - Northampton Riverside

Hi Sarah Burnham, We appreciate you taking the time to leave us your review. We're happy to hear that you found our staff friendly and helpful and that you were able to find what you were looking for. -LC

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look