Wickes - Newmarket Reviews 

Highly recommend Nick in the showroom, who did a fabulous job of redesigning our en suite, taking into consideration all our requirements. Would definitely seek him out again for our next project. Would also highly recommend Colin, our installer, who did a thorough and professional job of fitting our new bathroom.

This will be the last occasion i waste my time on wickes & really hope they loose customers because of it
We spent a lot of money with wickes only to be treated like dirt by them & ended up costing us time & money & stress to try & resolve there mistakes as a result of their complete incompetence!! The customer service was absolutely terrible at best & put absolutely zero effort in to try & help us resolve our issues.
I found the salesman & staff a Newmarket wickes to be just as useless & unhelpful as the customer service
Please don’t put yourself through the grief of dealing with wickes & the worst customer service department I’ve ever come across
Highly recommend that nobody ever use this company

Following my neighbour's house fire damaging my fence panels I placed a test order for 2 new ones online. The panels were sent from Wickes Newmarket branch. One was ok, the other had several slats bowed out of shape, clearly a reject panel that no-one would have purchased in person. Well done on foisting this off on me Wickes but it has cost you my custom for the remaining 36 panels I was going to purchase to replace the rest of the fence.

The whole kitchen experience went without a hitch - well, only very minor ones! Nick Hyde was our designer, and he captured what I had visualised exactly. He was so helpful, and took our budget into account. The delivery went smoothly, and the fitter, Mark Cooper, was excellent, moving the radiator to accommodate cupboards, and the electrician and plumber who worked with him, were all brilliant! We found a cupboard was marked, but we had another delivered yesterday, ready to be fitted. Altogether a very good experience!

Placed an order on 8th April for delivery on the 11th April for 3x Wickes Bark Chippings from the Newmarket branch when they had 55 in stock. Then had a call on the 10th saying they have no stock for delivery.

I ordered a new kitchen (design, supply and installation) at the end of December 2024 with installation starting late February.
I have had to return the sink as the design of the worktops did not accommodate the one advised which has incurred additional cost and no refund on the one returned for 2 weeks due to order not being complete (lighting pendants were missed off of the delivery due to Wickes ordering error).
The floor tiles ordered were deemed unsuitable due to a large variance in colour/ pattern in the packs and also their design is unsuitable for achieving a regular occurring pattern due to no gaps allowed for to match up.
We have had to request a worktop care kit and oil which we were led to believe came with the order of the wooden worktops but that did not materialise. The oil has now been provided as a 'good will gesture' but not the care kit and I had to visit the store to collect.

The lighting pendants were finally delivered but after the electrician had completed the other works and therefore they quoted an addiitonal £140 to return.
I have been forced to return the pendants as I can no longer afford the increasing costs, delays and severe inconvenience incurred as a result of the complete lack of customer service received from Wickes both through the customer centre and in store (I was told by the Store Manager that the pendants were a ‘non-refundable item’ but he would do so on this occasion as a ‘good will gesture’ which I found to be verging on offensive).

Wickes are seemingly not interested in resolving issues satisfactory, even though I have been copying in customer relations to my emails again without a response. The last voicemail left on my partners phone (even though we have both repeatedly requested Wickes contact me directly) stated that the electrical installation was not part of the completion works and therefore were seeking confirmation of completion, presumably to arrange for payments to start. Again this is not acceptable.

Overall I am less than satisfied with the level of customer service provided by Wickes and the responses I have been given have been very defensive and poor.

I am in the trade and use the Newmarket store daily. Staff are always massively helpful and friendly.
Highly recommend

Keeps asking me to review and as I’m always in there I don’t mind giving them 5 stars everytime! Please see previous comments nothing bad to say about the shop!

Always helpful. Seb super friendly and can remembers faces.

So efficient, helpful and good quality product. My kitchen designer Nick Hyde was excellent. The whole service is so good, keeping me informed. I can't wait for my kitchen to be installed

We have an open plan living/dining and kitchen area in our house, one area required a large media wall and at the opposite side we needed a large kitchen to match.
We had previously been to Wren but wasn’t happy with the service, so went to Wickes Newmarket.
There we met with Nick Hyde, he listened to what we were looking for, gave suggestions and talked us through all options.
We left Nick with all the measurements and he proceeded to design both Media wall and Kitchen.
To say he met the Brief is an understatement, he surpassed our expectations.
A few changes here and there which were dealt with with speed.
Can’t recommend Nick enough, very knowledgeable about all products and has a great design and eye for detail.

What made this experience great? The answer is simple: Rob Andrews! If we could give '6' stars, we would .. Wickes Newmarket are lucky to have a very professional, engaging kitchen design consultant who provided us with excellent advice and support .. 100% recommended

We had a Wickes bathroom installed in January, and initially we were very happy.
However, in July we noticed that the shower tray has cracked so I put in a warranty claim to get it replaced. That's when all the trouble started. It is now mid-December and it has still not been done.
The problem I think has arisen from complete lack of care and communication from both the head office/warranty team and the Newmarket store.
The process has been mind-numbingly slow. For some reason we had to have the original installer come to take a look as well as someone for Wickes, only for them both to tell us the tray would need replacing. We already knew this. It was such a waste of time.
I have to chase emails every few days. The warranty specialist is polite but has to constantly chase managers and installers. The process is not streamlined in the slightest.
Apparently replacement tiles had to be ordered via the Newmarket branch and they were not answering emails or calls. I had to go and pick them up as well, costing me time and money in petrol. The warranty team and the store were apparently in disagreement about whose responsibility it was to order the tiles.
I have tried to email our designer on a few occasions and he does not respond.
I have sent 4 complaints to the customer services email and all have been ignored.
This is quite frankly ridiculous. We paid £9000 for a bathroom which has a shower we can't use.
Honestly, it feels like Wickes have taken our money so now they don't care.

Nick listened to our requirements ,
and had numerous suggestions for improvements. his knowledge was considerable , and especially with advising on the most suitable appliances for Steph , who has sight issues

Never ever recommend, unreliable delivery and not helpful customer service, twice let me down, as I’m trade won’t order from Wickes again…

I have my new kitchen supplied by Wickes. Nick Hyde from the Newmarket branch was great. He listened to my thoughts and ideas and brought my vision to life. He was patient and professional throughout the whole process. He was prompt in replying to messages and when I needed extra items he facilitated the orders without delay. I would definitely recommend seeing Nick as a design consultant, I am very happy with the service he gave, thanks so much!

Purchased some of the wickes topsoil, which proved to be slightly problematic, but I can only say with the support from Wickes, especially their topsoil supplier, Dave Gibbs of Supagrow I can’t recommend Wickes and Supagrow product support enough - they were 100% behind making sure my issue was resolved and now I have an amazing lawn - many thanks Dave GIbbs and Wickes Newmarket branch

I have now been trying to resolve issues with Wickes Customer Relations Department since my kitchen was delivered on 18th June 2024. It is now the 3rd August 2024 and I have still heard nothing back from them other than an email to say that they would get back to me in 2 working days!
Even the Manager of Wickes Newmarket store has not received an answer from them despite emailing them twice.
Unless you enjoy a lot of grief and being totally ignored I can only recommend that you do not use this company for any major purchases such as a kitchen.
It's totally beyond me as to why they still haven't got back to me after all this time!
All I can do is keep posting these reviews until someone from Customer Relations has the courtesy to reply to me.

Update 04/08/24 Thank you Scott for getting back to me, perhaps finally we will be able to resolve these issues which could have so easily been dealt with right at the beginning. There is nothing more infuriating than just being totally ignored and being left with an unfinished kitchen.

Scott I have just tried to reply to your request for my address and postcode, but the email keeps getting returned as unable to deliver?

Update 3, It just gets worse! I have just tried to reply to the email from Scott Holton at Wickes Customer Services only to find that they no longer accept emails and that you have to fill in a contact form instead, or you can view FAQ's.
It would appear that Wickes are so inundated with complaints that they are now trying to make it as difficult as possible to contact them, to relieve the load.
I suppose that they hope most people will just give up trying if they make it as difficult as possible.
It looks as though I am now going to have to turn to the Ombudsman to get any joy.
I think it's disgraceful that Wickes chooses to treat their customers like this!!!