Lynne was very helpful, efficient and informative. We knew what we wanted in our design and Lynne explained what would be the best way for our design. We would certainly recommend her to anyone who... See more
Company replied
Location
Switch locationVulcan Road, Unit E, Lichfield Retail Park, Lichfield West Midlands, WS13 6GB, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
They think it’s ok to sell gypsum bonding coat when the use by date is 4 months over ? The staff have no clue, I tried to educate them and explained the reason why it can’t be used but they just kept... See more
Company replied
We have used Wickes to design our kitchen and our experience has been great. We had them come out to measure our kitchen and listen to our ideas and needs. The next day we went into store where a desi... See more
Company replied
I recently had an issue with a missing item from my order and contacted Wickes in Lichfield for help. Hugo was extremely helpful and took the time to look into the problem and get it sorted for me. He... See more
Company replied
Company details
About Wickes - Lichfield
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
Vulcan Road, Unit E, Lichfield Retail Park, Lichfield, West Midlands, WS13 6GB, United Kingdom
- +441543516900
4.7
Excellent
141 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
They think it’s ok to sell gypsum…
They think it’s ok to sell gypsum bonding coat when the use by date is 4 months over ? The staff have no clue, I tried to educate them and explained the reason why it can’t be used but they just kept saying we will sell at a reduced rate!! I basically wanted one bag of bonding coat noticed the half of pallet of bonding coat on the pallet was out of date by 4 months. There was another pallet in the rake by the side of it which was in date by a couple of months. I asked if I could have a bag off that pallet but was told they could only sell me the out off date bonding cost. I explained you can’t use that and the reason why but they kept saying no. When I ask why the answer I got was “that’s not what we do “ unbelievable I was so frustrated because I had a rush job on and it was the only place open on a Sunday. I’m a professional builder of 44 years . They are a complete joke Lichfield Wickes . I will definitely not be using you again .
25 October 2026
Unprompted review
Reply from Wickes - Lichfield
Hi Andy. Thanks for taking the time to leave your review. We are sorry to hear about your experience in-store when purchasing your bonding coat. We have sent a request for more information, so we can look into this further. - Andrew
Carol and Tony at Wicks
Lynne was very helpful, efficient and informative. We knew what we wanted in our design and Lynne explained what would be the best way for our design.
We would certainly recommend her to anyone who wanted there kitchen to be designed by Lynne.
7 October 2026
Unprompted review
Reply from Wickes - Lichfield
Hello Anthony, We are so pleased to hear that your design appointment went so well! It is wonderful to know that you received such helpful, knowledgeable guidance to bring your vision to life and find the best layout for your space. Thank you very much for taking the time to share your kind feedback and recommendation. - FC
Kitchen
We have used Wickes to design our kitchen and our experience has been great. We had them come out to measure our kitchen and listen to our ideas and needs. The next day we went into store where a design was made for us. The design process was really good and we were given a design which was exactly what we wanted. We felt listened to and any amendments we had were no issues. Special thanks to Lynne who has looked after us throughout the process
14 October 2026
Unprompted review
Reply from Wickes - Lichfield
We are so delighted to hear about your wonderful experience designing your new kitchen. It is fantastic that your home visit and store consultation went so smoothly, and that your ideas were carefully listened to so the final plan matched your exact vision. Thank you for sharing your kind feedback with us, and we hope you enjoy your new space. -AK
Lichfield Wickes staff are truly smashing it …
Honestly cannot recommend the Lichfield store enough, the staff are so professional pleasant and helpful, nothing is too much for them, they offer best advice and always help when needed.
I visit the Lichfield branch daily, always a pleasure never a chore, keep doing what your doing 😊
8 October 2026
Unprompted review
Reply from Wickes - Lichfield
Hello Lucy, We are so pleased to hear that you have such fantastic experiences at the store! It is wonderful to know that our team is consistently professional, pleasant, and helpful during your daily visits. We truly appreciate you taking the time to share your kind feedback, and we look forward to continuing to serve you. - FC
Went into Lichfield store and needed…
Went into Lichfield store and needed help with something I couldn’t find and I must say the knowledge the lady called Bev who helped me has is second to none thank you for your help
7 October 2026
Unprompted review
Reply from Wickes - Lichfield
Hi John, We're so pleased to hear about your positive experience at our Lichfield store! It is wonderful to know that Bev was so helpful and knowledgeable when assisting you with finding what you needed. We truly appreciate your kind feedback. - Sean
Very impressed with the store my first…
Very impressed with the store my first visit and the staff very friendly and helpful I asked for assistance and a lady with glasses not sure of her name was very helpful
7 October 2026
Unprompted review
Reply from Wickes - Lichfield
We are so pleased to hear that you had such a fantastic first visit to our store! It is wonderful to know that our team made a great impression and that you received such friendly and attentive assistance. Thank you so much for taking the time to share your lovely feedback with us. -AK
Great Service from Hugo
I recently had an issue with a missing item from my order and contacted Wickes in Lichfield for help. Hugo was extremely helpful and took the time to look into the problem and get it sorted for me. He was friendly, professional and made the whole process straightforward and stress-free. It’s great to receive this level of customer service, and Hugo is a real credit to the Wickes Lichfield team. Thank you, Hugo!
6 October 2026
Unprompted review
Reply from Wickes - Lichfield
We are so pleased to hear that your missing item issue was resolved so quickly and smoothly. It is wonderful to know that Hugo was friendly, professional, and helpful support during your visit, making the experience completely stress-free. Thank you so much for taking the time to share your kind feedback with us. -AK
July Evans amazing
July Evans at Lichfield was so helpful and kind, she helped me with my kitchen design, and made the process so much easier. I really appreciate her help. Thank you!
2 October 2026
Unprompted review
Reply from Wickes - Lichfield
Hi, Chloe. Thank you for taking the time to share your review with us. We're really pleased to see that, July was helpful and kind during your kitchen design, making the whole process straightforward and easy. Thank you again for your kind feedback. - Scott H
Went into store and i can honestly say…
Went into store and i can honestly say the service i recieved was very good i couldnt find an item and a staff member called bev helped me will certainley visit again with the servive i recieved
26 September 2026
Unprompted review
Reply from Wickes - Lichfield
Hello Dean, We're so pleased to hear about your fantastic experience! It's wonderful that our team member was so helpful in assisting you. We appreciate your kind feedback and look forward to your next visit. - FC
Andy at Lichfield wickes was brilliant
Andy at Lichfield wickes was brilliant. He made sure I didn’t miss out on a deal and then helped me to my car with my heavy purchases. Excellent service 😊
26 September 2026
Unprompted review
Reply from Wickes - Lichfield
Hello Julie, We're so pleased to hear about your positive experience! It's wonderful that Andy was able to ensure you didn't miss out on a deal and assisted you with your heavy purchases. Thank you for your kind review. -JG
Great staff !
We did not buy from Wickes in the end as we didn't want a flat pack kitchen but Lynne Smith our design consultant was very professional, answered all our questions and was very polite through the entire process. There was no hard salesman tactic which is common in the industry and can put you off but if there is anything we need in the future I will return wickes because of how she conducted her self
5 September 2026
Unprompted review
Reply from Wickes - Lichfield
We are so pleased to hear about your positive experience with Lynne. It's wonderful that they were professional, polite, and answered all your questions without any hard-selling tactics. We appreciate your kind words and look forward to assisting you in the future. -AK
fantastic service from jenny credit…
fantastic service from jenny credit your company
8 September 2026
Unprompted review
Reply from Wickes - Lichfield
Hi Temel, Thank you for your wonderful five-star review! We are so pleased to hear that you experienced fantastic service from Jenny. We truly appreciate your kind feedback. - Sean
Reply from Wickes - Lichfield
We are so happy to hear that our customer service met your expectations, M. We truly appreciate your kind words and positive feedback about Bev. - Andrew
Reply from Wickes - Lichfield
Hi Stephen, Thank you for your wonderful five-star review! We are so pleased to hear that you found Bev to be helpful, knowledgeable, and a great fit. We truly appreciate your kind words. - Sean
Reply from Wickes - Lichfield
Hi Donna, Thank you for taking the time to share your 5-star review. We are so pleased to hear that Beverley provided you with such helpful service. - Sean
Andy was extremely helpful he served me…
Andy was extremely helpful he served me and loaded my car and was also very pleaseant
22 August 2026
Unprompted review
Reply from Wickes - Lichfield
Hi, Mrs Moore. Thank you for taking the time to share your review with us. We're really pleased to see that Andy was extremely helpful and provided great customer service during your visit. Thank you again for your kind feedback. - Scott H
Excellent customer service
Excellent customer service, had a fabulous kitchen designed by Julie. Super happy with the service , couple of delivery issues sorted out very promptly and professionally giving excellent peace of mind 10/10
18 August 2026
Unprompted review
Reply from Wickes - Lichfield
We're so pleased to hear about your excellent experience, Hayley! It's wonderful that Julie provided such a fabulous kitchen design and that any delivery issues were promptly and professionally resolved, giving you peace of mind. Thank you for your fantastic feedback! - AB
Staff were super helpful with locating…
Staff were super helpful with locating items I needed. Lovely people and great selection :)
7 August 2026
Unprompted review
Reply from Wickes - Lichfield
We're so pleased to hear that our team was helpful in assisting you to find the items you needed. Thank you for taking the time to leave your review. -AK
Pleasant staff and store
Visited this store for the first time as was in the area and had trouble finding sone products in store , I easily found a member of staff and asked where the pest control products were , the lady was very friendly and helpful and showed me where they were and if I need help with anything else , the store appeared clean and tidy , think lady name was Bev or betty .
Staff had good customer service ,
Will return to this store if I need anything again when in the area
12 August 2026
Unprompted review
Reply from Wickes - Lichfield
Hi DT, We are so pleased to hear about your positive experience at our store. It's wonderful that our colleague was friendly and helpful, assisting you in finding the products you needed. We appreciate your kind feedback and look forward to welcoming you back. - Sean
We visited Wickes in Lichfield
We visited Wickes in Lichfield, to look for a kitchen , out sales advisor was Julie who was very lovely, knowledgeable and steered us in the right direction, highly recommended, thank you Julie
13 August 2026
Unprompted review
Reply from Wickes - Lichfield
Hi Karen,
We're so pleased to hear about your positive experience at the Lichfield store! It's wonderful that Julie was lovely, knowledgeable, and provided excellent guidance. Thank you for your fantastic recommendation! -Ellysse
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.