Wickes - Lancaster Reviews 

164
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TrustScore 4.5 out of 5

4.4

Mellishaw Lane, Sunnycliffe Retail Park, Heaton Wth Oxcliffe Lancashire, LA3 3FE, GB

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Rated 1 out of 5 stars

Absolutely abysmal customer service/complaints. Ignored by Store Manager and fobbed off by salesman Wayne! Wrong oven delivered - tried for resolution but no answer by this store. If you go to choose... See more

Company replied

Rated 5 out of 5 stars

Was looking for a gas box key and had wandered around the store unsuccessfully. I was approached by Vicky who had spotted my dilemma and took me directly to the item I was looking for, after I'd walke... See more

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Rated 5 out of 5 stars

I am so glad that I went to Wickes for my lovely new kitchen! From design ideas, to planning and installation, it could not have gone better. Wayne was there every step of the way with amazing servic... See more

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Rated 5 out of 5 stars

Thanks to the Wickes Community Programme and staff at their Lancaster store we were able to complete renovations in the grounds of the High Borrans Outdoor Education centre. Painted lots of benches wi... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Lancaster

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Mellishaw Lane, Sunnycliffe Retail Park, Heaton Wth Oxcliffe, Lancashire, LA3 3FE, United Kingdom

  • +441524848148

4.4

Excellent

TrustScore 4.5 out of 5

164 reviews

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4.4

All reviews

(164)

14,656 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Janine Bateson

Janine Bateson, the design consultant could not have been more helpful or kind. Nothing was too much trouble even though we changed our mind about the colour of the kitchen after it had been ordered. She just got on and redid the order with a smile and the offer of a cup of tea. Would not hesitate to go back to her in the future.

3 March 2025
Unprompted review
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Reply from Wickes - Lancaster

Hey Paul, thank you for your wonderful feedback, and I'm glad that Janine was amazing throughout your kitchen experience, enjoy your new space! - Dylan

Rated 5 out of 5 stars

I was totally happy with my Wickes…

I was totally happy with my Wickes kitchen. It started with a visit to Morecambe store where we were helped by Wayne when we were browsing all the kitchens. We decided on our kitchen and Wayne arranged to come to our house and measure our kitchen. He then arranged for us to go back to store to see design. After a couple of slight changes we decided to go ahead with Wickes fitters who had been recommended to us. They started on agreed date and was all finished within 2 weeks. I am totally happy with the results. The service was efficient all the way through. I can recommend Wayne and Wickes.

6 January 2025
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Reply from Wickes - Lancaster

Hi Patrica, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Wayne in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Steve was really helpful in store…

Steve was really helpful in store today. He advised what items to get and carried heavy wood to my trolley, making sure we checked out okay and was satisfied with everything.

4 May 2025
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Reply from Wickes - Lancaster

Hi Gemma, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Steve in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Jonathan was excellent

Jonathan was excellent in guiding us into choosing a completely refurbished bathroom. His design was exactly what we had envisioned and the process was made simple by him. We look forward to having it fitted as soon as possible. Richard & Sue Mellor.

3 May 2025
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Reply from Wickes - Lancaster

Thank you for your kind words about Jonathan and the experience you had. We are delighted to hear that you were happy with the design and process. We look forward to seeing the finished bathroom and hope you enjoy it for many years to come!
-AF

Rated 5 out of 5 stars

Brilliant kitchen

We decided to order a new kitchen from Wickes after dealing with the very helpful and efficient kitchen designer Janine Bateman. We were then allocated a coordinator which was Mathew who was also very efficient. The fitting was completed by Mark Whiteside and his team who did a brilliant, top quality job.

25 April 2025
Unprompted review
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Reply from Wickes - Lancaster

Thank you for your five-star review. We are delighted to hear that you had a positive experience with our kitchen designer Janine and coordinator Mathew, as well as Mark and his team! We strive to provide our customers with the best possible service, and we are glad that you were satisfied with the quality of the work.
-AF

Rated 5 out of 5 stars

Great service

Wayne has helped us design our bathroom, full of great ideas and designs, he made the process smooth and advised on everything that we needed

30 April 2025
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Reply from Wickes - Lancaster

Hi Melissa, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with Wayne in our store and that they provided you with useful advice. -AH

Rated 5 out of 5 stars

Paul

Recently purchased masionary paint , was impressed that the store ( Lancaster) offered samples before buying the 5L paint ( which was in stock) Hollie was happy to help and advise with colour choices

12 April 2025
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Reply from Wickes - Lancaster

We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that you found our Lancaster store helpful and that Hollie provided excellent service. We strive to offer a wide selection of products and knowledgeable staff to assist our customers in making the right choices. Thank you for choosing us for your paint needs.
-AF

Rated 5 out of 5 stars

Helpful and knowledgeable

Staff were really helpful and made good recommendations of the best products for our home renovation.

19 April 2025
Unprompted review
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Reply from Wickes - Lancaster

Hey there, thanks for your positive feedback, and I'm glad you enjoyed the service in our Lancaster store. - Dylan

Rated 5 out of 5 stars

Amazing staff

Amazing staff, so helpful finding the paint I needed and gave me lots of options too!

29 April 2025
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Reply from Wickes - Lancaster

Hi Meg, We really appreciate you taking the time to provide us with your feedback. We are delighted to hear that you had a positive experience with us. -AH

Rated 5 out of 5 stars

Staff were really helpful

Staff were really helpful, managed to find everything I needed with help.

28 April 2025
Unprompted review
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Reply from Wickes - Lancaster

We appreciate your kind words! We're glad you found everything you needed with the help of our team.
-AF

Rated 5 out of 5 stars

I purchased an item for click and…

I purchased an item for click and collect, the item was ready in 10 minutes for me to collect, the service from the staff member was very friendly and efficient. All done in about 30 minutes from choosing the item to collecting it very easy and efficient service well recommended.

28 April 2025
Unprompted review
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Reply from Wickes - Lancaster

We're so pleased to hear about your positive experience! It's wonderful to know that you found our click and collect service quick and easy. We're also delighted that our staff member provided such friendly and efficient service. We strive to make every customer's experience as smooth and enjoyable as possible, and your feedback is greatly appreciated. TW

Rated 5 out of 5 stars

Designed to fit exactly what I needed…

Wayne listened to exactly what I needed for my tiny bathroom and managed to work his magic to design a space to fit in everything I wanted without having to compromise. Thank you

10 March 2025
Unprompted review
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Reply from Wickes - Lancaster

Thank you for your kind words! We're thrilled to hear about your positive experience with our designer. We appreciate you taking the time to share your feedback and are glad you found the design process helpful.
-AF

Rated 5 out of 5 stars

Brilliant service and engagement with our project

Our initial enquiry was for design services to renew our bathroom and design a new ensuite. As result of the engagement of Wayne, one of the designers at Lancaster, who has helped us throughout, we have also ordered a kitchen, tiling and flooring (for our whole project). Wayne has been responsive to a range of requests and as a result of visiting our property also has used that insight to help us to economise on our project whilst pointing us upgrades to get the best from our new kitchen and bathrooms. He has also taken stress out of the project planning for us. His knowledge across the Wickes range as well experience as a designer has come across throughout the process. Also Wickes has offered a range of affordable and good quality products but also access to a great range of options.

12 April 2025
Unprompted review
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Reply from Wickes - Lancaster

Hey Neil, thanks for your five-star review, and I'm glad that Wayne has been amazing throughout your bathroom and kitchen project, enjoy your new spaces! - Dylan

Rated 5 out of 5 stars

Excellent help from Lucy assisting me…

Excellent help from Lucy assisting me finding some paint - thank you

11 April 2025
Unprompted review
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Reply from Wickes - Lancaster

We're so glad to hear that Lucy was able to help you find the perfect paint. We appreciate your kind words and are happy to know you had a positive experience.
-AF

Rated 5 out of 5 stars

5 star design

If you are looking to buy a new kitchen, go into Wickes, Lancaster, ask for Jonathan Green, design consultant. This guy has the patience of a saint, knowledgeable, efficient and extremely helpful. His expertise was invaluable. He is a credit to the company we got a great kitchen at a great price.

25 March 2025
Unprompted review
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Reply from Wickes - Lancaster

Hi Lindsay, Thank you for taking the time to leave your review. We are thrilled to hear about your positive experience with our design consultant. We appreciate your kind words and are delighted that you are happy with your new kitchen. - SF

Rated 5 out of 5 stars

Simon did an amazing job designing me…

Simon did an amazing job designing me the perfect kitchen for my small flat. He look the time to listen to all the things that were important to me and planned accordingly. He was very approachable and always on hand if I had any queries. Definitely recommend!

25 March 2024
Unprompted review
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Reply from Wickes - Lancaster

Hi HK, Thank you for your five-star review. We're delighted to hear that you had such a positive experience with our design service. It's great to know that you were happy with the time and attention you received from our designer. We're thrilled that you're happy with your new kitchen and that you would recommend us to others. - SF

Rated 5 out of 5 stars

New kitchen purchase and installation

From start to finish our new kitchen experience at wickes morecambe with wickes lancaster was fantastic.our sales lady janine was extremely knowledgeable, extremely professional and very helpful. She helped us through the whole experience. Nothing was to much trouble.. delivery was on time, installation on time, and installed by very professional fitters. Will be back in a few months for a bathroom

10 March 2025
Unprompted review
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Reply from Wickes - Lancaster

Thank you for taking the time to leave your review. We are delighted to hear about your positive experience with our team and the service you received. We are thrilled that you were so impressed with Janine's knowledge and professionalism, and that the entire process went smoothly. We look forward to welcoming you back for your bathroom project. - SW

Rated 5 out of 5 stars

New kitchen

A big shout out to Simon for planning and designing our new kitchen. He provided us with options and suggestions for space and storage. Can't wait to see it fitted. The price was very competitive too. Thanks Simon.

22 March 2025
Unprompted review
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Reply from Wickes - Lancaster

Thank you for taking the time to leave your review. We're delighted to hear about your positive experience with Simon and his design expertise. We appreciate your feedback and hope you enjoy your new kitchen. - SW

Rated 1 out of 5 stars

Poor website. Puts off customers.

Their website constantly lists items in stock, then when you try to order, wasting time on large orders, suddenly everything is out of stock. Address selector simply has a mind of its own. A ridiculously bad online ordering system.

26 February 2025
Unprompted review
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Reply from Wickes - Lancaster

Hey Paul, thanks for your valuable feedback and I'm really sorry you're unhappy with our website. If you need any further help, can you please reply back to the private message I've sent you on trustpilot and we can assist further. - Dylan

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