Wickes - Hanger Lane Reviews 

155
•
TrustScore 5 out of 5

4.8

Quill Street, Hanger Lane, Ealing London, W5 1DN, GB

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Rated 5 out of 5 stars

Our local wickes is our first choice when we need DIY bits and pieces. Hadia, one of the assistants in particular has always been very helpful and goes out of her way to make our shopping experience e... See more

Company replied

Rated 5 out of 5 stars

Hadz was super friendly and helpful when setting up my trade account. I hope the company recognise her efforts in customer service, great job well done.

Company replied

Rated 5 out of 5 stars

Hadz at Wickes Hanger Lane gives customer service that is truly second to none! Every single visit, she goes well out of her way to help—even during peak, busy hours. Her attitude and helpfulness are... See more

Company replied

Rated 1 out of 5 stars

Wickes falls to send confirmation of a cancelled order even after more then two days after it is cancelled before delivery is made. All the customer service call operator suggest is tell me to wait. C... See more

Company replied


Company details

  1. Hardware Store
  2. also in
  3. Bathroom Supply Store
  4. Kitchen Supply Store
  5. Solar Energy Company

About Wickes - Hanger Lane

Written by the company

Quality you can trust

Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.


Kitchens and Bathrooms

If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.


Everything you need

Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.


Wickes Solar

Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.

Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.


Contact info

  • Quill Street, Hanger Lane, Ealing, London, W5 1DN, United Kingdom

  • +442088106793

4.8

Excellent

TrustScore 5 out of 5

155 reviews

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4.8

All reviews

(155)

14,656 reviews in the last 12 months

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Rated 5 out of 5 stars

Hadz is always very helpful

I much prefer the Hanger Lane store since it’s had its update. Hadz is always helpful and cheerful too.

11 September 2026
Unprompted review
Wickes - Hanger Lane logo

Reply from Wickes - Hanger Lane

Hi Alan, Thank you for taking the time to share your review with us. We're delighted to hear that you appreciate the updated store and found Hadz to be helpful and cheerful. - FC

Rated 5 out of 5 stars

The store had everything I needed and…

The store had everything I needed and staff very helpful.

Hedz helped with a few things which was really appreciated 👍🏻

11 September 2026
Unprompted review
Wickes - Hanger Lane logo

Reply from Wickes - Hanger Lane

Hi Paul B, We're so pleased to hear that you found everything you needed and that our team was very helpful. It's great to know that Hedz was able to assist you with a few things. We appreciate your kind feedback! - Sean

Rated 5 out of 5 stars

I had a wonderful end to end experience by Steph!

I had a wonderful end to end experience with Steph at the Hanger Lane Wickes store. I needed to buy bathroom tiles for a house renovation and being disabled with back surgery i cannot lift anything at all. Steph was more than happy to help put the tiles on the trolley for me and put them also in my car boot! This was extremely life saving help from Steph! I really appreciate this support! Thank you Steph for being an amazing human being with a lovely smile! Thanks from Talha!

7 September 2026
Unprompted review
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Reply from Wickes - Hanger Lane

Hi Talha, We are so pleased to hear about your positive experience with Steph. It is wonderful to know that our assistance made a significant difference during your house renovation, especially given your circumstances. We always aim to provide helpful and supportive service to all our customers. Thank you for sharing your kind words. - FC

Rated 5 out of 5 stars

Bev was very helpful

Bev was very, very helpful, cheery and a pleasure to meet. She helped me with my enquiry and was generous with her helpful comments. Her customer relations were excellent. Thank you Bev

6 September 2026
Unprompted review
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Reply from Wickes - Hanger Lane

Thank you for taking the time to share your review with us. We're really pleased to hear that Bev was very helpful, cheery, and provided excellent customer relations during your visit. We appreciate your kind comments. -AK

Rated 5 out of 5 stars

We had to change our delivery dates on…

We had to change our delivery dates on the tiles too many times as the builder was on holiday and the works were stalled, But the manager Ali was exceptional as he went out of his was to help us reschedule our delivery date on 3 occasion. He was very courteous, polite and professional. Great to have a manager like him.

4 September 2026
Unprompted review
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Reply from Wickes - Hanger Lane

Hi Sunil,

We are so pleased to hear about your positive experience with our team, especially the flexibility with your delivery dates. It's wonderful to know that Ali was so helpful and professional in assisting you. Thank you for sharing your kind words. -Ellysse

Rated 5 out of 5 stars

The service from Pam was excellent

The service from Pam was excellent. She was so helpful and gave me some really information and was very knowledgeable about the products available.

5 August 2026
Unprompted review
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Reply from Wickes - Hanger Lane

Hi There, Thank you for your five-star review about our store colleague Pam at our Hanger Lane store. We are pleased that you had a good shopping experience. We appreciate your review and your business.

Rated 5 out of 5 stars

Alfie

My many thanks to Michelle and Steff at the Hanger Lane Wickes. They were both very helpful in getting the product needed in a very timely manner. Both staff members were friendly and efficient. Keep up the good work and we will return to shop at Wickes.

1 September 2026
Unprompted review
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Reply from Wickes - Hanger Lane

Hi Mr Proto, We're so pleased to hear about your fantastic experience! It's wonderful that Michelle and Steff were helpful, friendly, and efficient in getting you the product you needed in a timely manner. We appreciate your kind feedback and look forward to welcoming you back. - Sean

Rated 5 out of 5 stars

The staff named Seema was great…

The staff named Seema was great serviced when I was in the store few days ago, I'm very happy to attend again in Hanger Lane brunch.
Thank you Seema.

13 August 2026
Unprompted review
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Reply from Wickes - Hanger Lane

We're so pleased to hear you had such a positive experience in our Hanger Lane branch, Hassib! It's wonderful to know that Seema provided great service. - AB

Rated 5 out of 5 stars

Customer service was very good from the…

Customer service was very good from the lady called Haida, she was helpful and 267868 service.

16 August 2026
Unprompted review
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Reply from Wickes - Hanger Lane

We're so pleased to hear that Haida provided such helpful and positive service during your visit, Hassib. Thank you for sharing your kind words! - AB

Rated 5 out of 5 stars

Thanks Jada at Hanger Lane Wickes!!

Jada at Hanger Lane Wickes was so helpful today while we were trying to find some items for moving a socket. She was really patient and answered all of our questions while smiling the whole way through. Amazing customer service! Thanks Jada :)

10 August 2026
Unprompted review
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Reply from Wickes - Hanger Lane

We're so pleased to hear about your positive experience at our Hanger Lane branch, Maya! It's wonderful that Jada was so patient and helpful in assisting you. Thank you for your kind feedback! - AB

Rated 5 out of 5 stars

Wickes Kitchen/bathroom renovation

I recently renovated my kitchen/bathroom with Wickes over at Hangar lane, and I am so pleased with the results. My design consultant Ann was always willing to help, and was very attentive to the vibe we were going for. Generally an excellent service! Thank you again!!

22 January 2026
Unprompted review
Wickes - Hanger Lane logo

Reply from Wickes - Hanger Lane

Hi SC. Thank you for taking the time to share your review with us. We're delighted to hear that your design consultant, Ann, provided attentive support throughout your kitchen and bathroom renovation and helped bring your vision to life. Thank you again for your kind feedback.- Scott H

Rated 5 out of 5 stars

I had a fantastic experience at Wickes…

I had a fantastic experience at Wickes Hanger Lane thanks to Hadia. She was incredibly friendly, professional, and went above and beyond to help me find exactly what I needed. Her product knowledge and willingness to assist made my visit quick, easy, and enjoyable. It’s rare to receive such excellent customer service, and Hadia is a real credit to the team. I’ll definitely be returning to this branch and highly recommend asking for her if you need any help!

11 July 2026
Unprompted review
Wickes - Hanger Lane logo

Reply from Wickes - Hanger Lane

Hey Mazher, thanks for your wonderful feedback, and I'm delighted that you enjoyed the service from Hadia in our Hanger Lane store. It makes us proud you would return and recommend us! - Dylan

Rated 5 out of 5 stars

Good customer service by Seema

2 July 2026
Unprompted review
Wickes - Hanger Lane logo

Reply from Wickes - Hanger Lane

Thank you for taking the time to leave such a positive review. We are delighted to hear that you received good customer service from Seema. -AK

Rated 5 out of 5 stars

Very good customer service

Very good customer service. All staff are very helpful, a special mention for Hadz who is very friendly and approachable. Prices are fair and worth it 👍🏻

6 June 2026
Unprompted review
Wickes - Hanger Lane logo

Reply from Wickes - Hanger Lane

Thanks so much for your five-star review, and I'm glad you enjoyed the service from Hadz in our Hanger Lane store! - Dylan

Rated 5 out of 5 stars

Amazing customer support

Amazing customer support throughout all staff.
I would like to mention Hedz for all the support given while shopping at Wickes Hanger Lane.

29 May 2026
Unprompted review
Wickes - Hanger Lane logo

Reply from Wickes - Hanger Lane

Hi, Anil. Thank you for taking the time to share your review with us. We're delighted to see that your happy with the service provided by our staff at our Wickes store in Hanger Lane, especially Hedz who provided great support during your visit. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

I came in looking for a particular type Sand

I came in looking for a particular type of sand, and needed help, I approached Primrose, who was as delightful as her name! She took me to the sand area, she tried to find the one I needed, when it wasn't there, she took the product code, and tried to search for it on the computer, and find me an alternative store, that I could go to, when I told her I wouldn't be going to an alternative store, she then helped me find an alternative sand for my needs, which worked for me really well, and I bought two bags, she also offered me a trolley. She was lovely!

4 June 2026
Unprompted review
Wickes - Hanger Lane logo

Reply from Wickes - Hanger Lane

Hi Mo, Thank you for your five-star review which talks about the great customer service you received from our colleague Primrose in our Hanger Lane store. We appreciate your business.

Rated 5 out of 5 stars

I was really impressed with Michal Asid…

I was really impressed with Michal Asid who was our designer at your Wickes Hager Lane branch, I can just say that he was very profession and knowledgable. I was fascinated by how quickly and accurately he designed my kitchen for me. I was so pleased I then decided that I would add a further two purchases of bathrooms with installation through Michal. His follow up since my purchase has been fantastic and the after sales has been prompt and very helpful. I cannot recommend him highly enough to his future customer, he is certainly in the right job.

6 April 2026
Unprompted review
Wickes - Hanger Lane logo

Reply from Wickes - Hanger Lane

Hi Matthew, Thank you for your five-star review about the design service supplied by our colleague Michal. Choosing a new kitchen can be a huge decision and Michal made this whole process as seamless as possible. We are grateful for your business and continued loyalty to our brand.

Rated 5 out of 5 stars

The sales staff was amazing told me…

The sales staff was amazing told me where to go exactly to look for what i wanted i couldn't decide and she helped me make my chioce.
Hadia 136

29 May 2026
Unprompted review
Wickes - Hanger Lane logo

Reply from Wickes - Hanger Lane

Hi, Cynthia. Thank you for taking the time to share your experience with us. We're really pleased to see our staff were able to help you find exactly what you needed, providing great customer service. Thank you again for your kind feedback. - Scott H

Rated 5 out of 5 stars

Love the new layout

Love the new layout
Great helpful staff
Good range of products
Discount helps

30 May 2026
Unprompted review
Wickes - Hanger Lane logo

Reply from Wickes - Hanger Lane

Hi, Bipin. Thank you for taking the time to share your review with us. We're really pleased to see you are happy with the new store layout and range of products available. We're also glad to see you find our staff to be helpful. Thank you again for your kind feedback. - Scott H

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