Wickes designed my bathroom and did a fantastic job. Simon Gilbert in the Ealing branch did a fantastic job and was a pleasure to deal with from start to finish. Deliveries all went smoothly and any i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I went into Wickes South Ealing W5 to order a Kerala close coupled toilet. Even though they were very busy, Julie went out of her way to find someone who could place the order. A gentleman called Vee... See more
Company replied
We had a kitchen and bathroom design appointment at Wickes South Ealing. We brought all the measurements from our architects, but the designer was very unhelpful. Although we had the measurements, the... See more
Company replied
I was generously supported when it came to selecting my kitchen! Tosh came to my flat and measured the space, followed by an in-office design session. He patiently showed me the various options and... See more
Company replied
Company details
About Wickes - Ealing
Written by the company
Quality you can trust
Wickes is dedicated to providing great value and quality products. That’s because we understand our customers take pride in their work - and so do we. Catering for everyone from kitchen dreamers and first time DIYers to skilled tradespeople.
Kitchens and Bathrooms
If you’re looking for a new kitchen or bathroom, our expert Design Consultants can help bring your dream to life. From design to installation plus all the finishing touches, we have everything you need to create your new kitchen or bathroom.
Everything you need
Whether your next project requires a quick coat of paint or a complete transformation we have everything you need to get going - including materials, tools and advice.
Wickes Solar
Wickes Solar, formerly Solar Fast, brings over 20 years of experience delivering trusted renewable energy solutions across the UK. As one of the UK’s leading solar panel installers, we provide high-quality, efficient solar systems with flexible pricing and expert service.
Our award-winning team and fully insured installers ensure fast installations, often within seven days, plus industry-leading warranties and lifetime system monitoring.
Contact info
89 South Ealing Road, Ealing, London, W5 4QS, United Kingdom
- +442088400669
4.4
Excellent
84 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent customer service
I found Julie, a member of staff in the Ealing branch of Wickes very helpful and friendly. She went out of her way to assist me and indeed, other members of the public. If only all members of staff could be like her! Many thanks
16 September 2024
Unprompted review
Reply from Wickes - Ealing
Hello Iona, thanks for your wonderful feedback, and I'm glad that you enjoyed the service from Julie in our Ealing store! - Dylan
untrustworthy business - worthless brand
Ordered curtain rods for collection for a handyman to install urgently which the website said is in stock (more than one!) and ready in 30 mins. Drove more than an hour to the store. Got told that they don't have it and that the website is incorrect. They still had it available 'in stock' in the store showing on the website at that time and they still have it even now after many hours! They refused to offer a comparable model instead which they had in the shelves. Wasted about 2 hours on the road with my toddler waiting in the car. Handyman waiting at home charging me by the hour. Store refused to offer any compensation whatsoever. A smug customer service agent saying nothing they can do.. 'the website is wrong'
Absolute waste of time and terrible customer service. The store will be shut down anyway by the council and be replaced with residential blocks and that's what they deserve anyway with this service and attitude.
22 July 2024
Unprompted review
Denzel
Denzel, Design Consultant at the South Ealing branch, has been so customer focused I wish to recognise that here. Thank you for dealing with me post kitchen installation with a few niggly issues - please know it was peace of mind you spending time with me working thru solutions. As well, Taz, my actual Consultant was fabulous in his design of my kitchen … a happy client!
4 July 2024
Unprompted review
Reply from Wickes - Ealing
Hello Deborah, thank you so much for sharing your feedback with us, and I'm delighted that you enjoyed the service from Denzel and Taz. It makes us proud that they were focused on making your dream kitchen come true, enjoy your new space! - Dylan
Order didn't arrive
Order was attempted to be delivered several times on incorrect days, and then when the order was scheduled to be delivered, half of the materials weren't delivered, without Wickes notifying me.
28 June 2024
Unprompted review
Reply from Wickes - Ealing
Hi, Alex. Thank you for taking the time to share your review. I'm really sorry to learn of the issues you have had with the delivery of your order. I have sent you a request for more information, so I can check this out for you. Thank you again for your valuable feedback. - Scott H
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.