Wickes - Durham Reviews 64

Richard came out was very pleasant, even though he came to my mad house and put up with my partner and I have difference of opinions, which of course im always right 😆, bit he was very professional and knowledgeable and I cant wait for the design on the 16th!!!!

I made contact with the store regarding a charitable donations of goods to a local primary school. Jorden the manager was more than happy support me in accommodating my request.
We discuss what would be needed for the project and Jorden happily pointed out the best products for me. The products were the delivered to the school.
A very good service all round.

I'm so grateful for the outstanding support of Gary Vent at the Durham branch. As a Autistic person I was totally overwhelmed when researching my new bathroom. From the moment I met Gary he put me at ease and adapted to my communication and processing needs without making me feel different to any other customer. I would never have designed my dream bathroom without his highly skilled, patient, knowledgable and friendly approach. He made an experience that I was dreading, actually enjoyable! I trusted him to help me choose what was right for me. I will be forever grateful for his dedication, attention to detail and flexibility. I would recommend other neurodivergent people who are anxious about the process, to ask for Gary and I hope that Wickes encourages other staff to take his approach. He truly went over and above for me without ever making feel that my additional needs were a burden. All the other staff members I met at the Durham store were also super helpful. Not enough businesses are willing to work inclusively and adapt for the specific needs of the disability community - well done Gary & Wickes!

Great price for compost, bark, manure and gravel. All arrived on time, well packaged, good delivery service. Will definitely continue using Wickes for all my gardening needs in the future. Easy to use website. Good experience from beginning to end. Many thanks Wickes in Durham.

Richard from the Durham Wickes store has been fantastic. He put so much time and effort into designing our kitchen and spent a lot of time on the little details. He’s always answered our queries and made changes really quickly, either in person or answering via email and he’s been fantastic to liaise with. Wickes have kept us updated all the way through and the kitchen is looking fantastic. Richard in particular has designed a lovely kitchen, pantry, and utility, and we really appreciate it. Also, Mark Tose, who installed the kitchen has made a fabulous job, great finish and fantastic work.

Jorden the store manager helped me with picking products and was kind enough to donate a few items for a community garden, it is very much appreciated and the help was outstanding, thank you very much

Richard the designer was very helpful and friendly. He designed an excellent kitchen for me. The delivery went really well no problems at all.
David the Installer was excellent and did a great job. I would highly recommend the pair.

Great customer service credit to the team. Rachel was fantastic in helping me with my project

Rachel was very helpful returning and replacing with new products.

Rachel at Durham outlet was superb and really helpful!

Our new kitchen journey started by visiting the Durham store. There were many lovely kitchens on display and a favourite quickly presented itself. We emailed the store to arrange a home visit by one of the designers. Richard very quickly contacted us with a date he would come out and see what we were wanting in our new kitchen. He was a very friendly guy, he shared ideas and thoughts of what would work for us. After that and a couple of visits back to the store we booked and paid for our new kitchen.
We highly recommend Durham Wickes and Richard for all the work he put into our new kitchen.

Great experience Micheal is very knowledgeable and very helpful
Thoroughly recommended

Excellent help from Michael the kitchen and bathroom design consultant. Made everything easy and had lots of time and great knowledge.

good help from michael good app on the laptop

Great customer service from Michael.

Met for a kitchen design appointment. The designer Gary listened to what I wanted and created a design I was happy with and a price for what was required.
Great experience so far.

Wanted to say a massive thank you to the store manager Jordan. Very polite and also hilarious, me and my husband were still laughing on the journey home. We will definitely be back to Wickes

Lauren & Rod were super helpful with my unusual enquiry, sensitive to my personal needs and super friendly. As an Autistic person I felt heard, supported and at easy. I will be back!

Please, please do not deal with this company.
Ordered a kitchen, which with fitting cost over 20k. What a shambles. Should have taken 2 weeks to complete, but due to the incompetence of Wickes it took 3 months.
I rang my instalation advisor over 31 times over the 3 months and only managed to speak him a couple of times. I was passed from pillar to post.
The only person who helped was a lovely lady called Caroline.
The design of the kitchen is bad with one corner cupboard being unable to use as you can't even get a plate through the door. Units which were going to be taken into a alcove, so the whole alcove would be used, haven't so we have lost space. Some units were 2ft shorter than the ceiling when all other units fitted right up to the ceiling.
If they measure for flooring be very careful. We were told we needed 6 extra boxes of flooring and underlay. When fitter arrived he said straight away we had far to much. We then had ro do a 60 mile round for to return it for a refund.
All in all we have been offered £170 compensation, which is a absolute insult.
Please do not let Wickes near your home.
The fitters Wickes supplied were great and I can not thank them enough, they too had a bit of a rough time having to come back and forth

I have given this store a 5 star review overall but I would like to personally shoutout to a member of staff called Jay. I found her very approachable to begin with when I needed help within the store, she was very helpful but most of all full of knowledge when I was unsure on what I was buying. Thanks to Jay, my experience within Wickes was excellent!